Executive

JOB PURPOSE

To address the challenges of an ageing population and to improve population health outcomes, MOH has launched a Healthier SG strategy to reform the healthcare sector via a life-course approach.  More efforts will be focused on upstream preventive care, while continuing to provide appropriate care to those with existing needs.  NHG has been tasked by MOH to look after the health of Singapore residents staying in the Central-North region and to provide joined-up and comprehensive care through a strong network of both internal and external healthcare providers. 

The HQ Processing Team (HPT) within the Group Accountable Care (GAC) handles the payment processing of various forms of value-based payment models and program payments to NHG’s population health providers. This role will support the HPT in the following tasks:

1. Process payments of various forms of value-based payment models and program payments in an accurate, timely and efficient manner to NHG’s population health providers.   
2. Process claim submissions in relation to population health funding or other population health payment related matters
3. Assist to collate information needed to process accurate and timely payments to providers based on various pre-agreed value-based payment models which NHG will enter into with their providers in accordance with service agreements
4. Handle and work with related parties to resolve payment related queries and disputes
5. Work with out-sourced Finance Shared Services on appropriate and timely book-keeping entries relating to payments
6. Administrative duties as assigned by supervisors

1. PAYMENT PROCESSING

1. Compute and process payments according to various payment models laid out in the service agreements with the providers.
2. Process and raise payment request to reimburse claims submission.  Ensure supporting documents for claims are in order.
3. Follow up on status of payment requests raised
4. Handle payment queries from service providers
5. Work with 1FSS to ensure book-keeping entries posted by 1FSS are accurate and timely. 
6. Work with internal and external stakeholders on data collation.

2. ADMINISTRATIVE DUTIES

1. Filing of documents and ensuring claims documents are archived timely
2. Assist to document payment processes for SOP
3. Ad hoc duties as assigned by supervisors

JOB REQUIREMENTS

• A recognised degree or diploma/NITEC with minimally 3 years of relevant working experience in payment processes.  Candidate with less relevant working experience may be considered for Senior Executive Assistant role.
• Able to work well in a complex, high volume and fast-paced environment.
• Proficient in Microsoft Excel, Word and PowerPoint.

Personal Attributes

• Strong numerical skills and meticulous
• Strong team player who can work well and engage with all levels of people
• A customer-oriented team player with excellent communication and coordination skills as this role requires linking up with various internal and external stakeholders.
• Self-motivated, open-minded, and willing to embrace change

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