Engineering Program Manager, Capacity Management, Apple Services Engineering

Summary

Posted: Mar 17, 2025

Weekly Hours: 40

Role Number:200593928

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, flexible, and cross-functional, offering greater exposure to the array of opportunities here. Our SRE team is looking for a dynamic EPM to help build and run services that millions of customers use every day. We are looking for star performers to drive projects for various areas of Apple Cloud Infrastructure. You’ll be partnered with a team whose mission it is to build, maintain and improve Apple’s most critical cloud services. We’re looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency. If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we’d love to hear from you! ABOUT YOU: You are an ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. Can you coordinate multiple projects across multiple locations? We need someone with excellent written and interpersonal skills who pays attention to the details and is highly organized. You have experience running a complex set of software deliverables with many interdependencies and have a successful track record being a phenomenal partner within teams and across organizations in engineering, design, and leadership. You have excellent communication, organization and leadership skills as this is relevant in our complex environment. Are you ready?

Description

This role is critical to ensuring the stability and scalability of our storage infrastructure. By effectively managing storage capacity, you will prevent costly over-provisioning, avoid resource shortages that could impact the business, and optimize our supply chain for maximum efficiency. You will directly contribute to the smooth operation of our services and play a key role in supporting future growth. The Capacity Management EPM team drives the strategy and execution of capacity management tools and operations, ensuring optimal resource allocation and scalability across our infrastructure. We deliver reliable, cost-effective services through proactive forecasting and risk mitigation.
 Responsibilities: * Own storage capacity planning and management, ensuring optimal resource allocation for multiple storage platforms. * Drive forecasting, fulfillment, and capacity risk management, mitigating potential disruptions to the business.
 * Collaborate with Compute Capacity Planning to ensure seamless alignment between Compute and Storage resources. * Establish scalable processes for collecting and aggregating storage demand signals and integrating and optimizing server supply chain signals
 * Partner with SREs, EPMs, central business operations team, finance and leadership to forecast capacity, optimize resource utilization, and secure executive approvals for strategic initiatives. * Manage risks, schedules, and partner expectations to ensure timely and effective delivery of storage capacity. * Champion process improvements, automation with storage SREs, and best-practice alignment across capacity teams, including consistent methodologies and tool development.
 * Use data to predict future storage resource needs, ensuring adequate capacity for upcoming demands.

Minimum Qualifications

• 5+ years of experience in technical program management, business operations, strategy, or related roles within high-performing tech companies.
• Experience in using data to predict future cloud capacity resource needs, ensuring adequate capacity to optimally enable demand.
• Strong knowledge of project management methodologies, tools, and best practices and organizational skills to lead complex initiatives.
• Bachelor’s degree in a Engineering, Supply Chain Management, Business Administration, Operations Management or related experience

Preferred Qualifications

• User-focused mindset, intellectual curiosity, and unwavering commitment to building optimal infrastructure.
• Proven track record of successfully managing large-scale, complex projects from initiation to completion.
• Ability to dive deep into technical details while maintaining a high-level view of program status.
Strong communication skills for effective engagement with both technical and non-technical stakeholders.
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
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• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
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• Strong written and verbal communication skills with the ability to influence stakeholders across a wide variety of functions
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• Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,000 and $278,900, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.