Email Campaign Delivery Manager

Job Summary:

Direct Channel Strategy and Activation (DCS&A) -Email Campaign Delivery Manager

“We create happiness!” That’s our motto at Walt Disney Experiences. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make an impact?

The Direct Channel Strategy and Activation (DCS&A) team is focused on delivering powerful customer experiences across engagement touch points, by applying data and tools to bring marketing to life. The DCS&A team leads consumer data selection for 1:1 marketing campaigns and manages deployment of direct channel tactics. We accomplish these capabilities with partnerships internally within Disney as well with vendors and software/data suppliers.

You will report to the DCS&A Associate Manager. You will work in-office Monday – Thursday and be remote on Fridays.

What You Will Do

• Design, build, and sustain end-to-end marketing campaign flows from data selection to HTML development, data validation, proofing, and campaign deployment using agile methodology in automation tools such as Adobe Campaign and Salesforce Marketing Cloud
• Perform SQL queries and analyze large datasets in Snowflake database to identify, segment, qualify, and test customer audiences as well as troubleshoot data issues
• Translate technical details and data insights into compelling stories and campaign visions for non-technical marketing partners, fostering alignment through clear communication
• Perform technical analysis, level-of-effort estimation, and contribute to the development of direct channel communications
• Focus on continuous innovation by creating user efficiencies, solving business/customer issues, inventing creative solutions, encouraging communication, and ensuring data accuracy
• Monitor the health and deployment cadence of automated marketing campaigns through various reporting tools.
• Work with quality assurance partners to perform comprehensive testing and proofing prior to launch to ensure accurate campaign execution
• Work with marketing partners to prioritize work based on campaign timelines, balancing urgency and importance amid shifting priorities

You Have:

• Passion for using data and creativity to connect with customers
• Excellent communication skills, able to simplify complex concepts for both technical and non-technical partners
• Comfortable learning new technologies and collaborating across disciplines
• 2+ years of direct experience with multiple programming languages (Java, JavaScript, HTML, CSS, XML) for email
• Ability to manipulate email code templates, revise modular layouts and provide both strategic and technical direction to creative developers
• Direct experience with email delivery platforms such as Adobe Campaign, Salesforce, or other equivalent campaign management platforms
• Direct experience with SQL analyzing large datasets, perform selects, joins, troubleshoot data issues and validate audience segmentation

Education

• Bachelor’s degree or equivalent required

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-VT1, #DXMedia, #DX Marketing

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.