Date: 10 Oct 2023
Location: Singapore, SG
Company: ST Engineering Group
| Job Summary | |
| This is a middle management role leading a team to deliver services as required and meeting KPIs. This will require a committed, resourceful self -driven individual who is highly customer orientated, write and speak well, result and process orientated, detailed and meticulous, anticipatory in identifying gaps and problem solving, own issues arising especially for the more complex cases and issues to achieve efficient, quality and timely delivery of the services. | |
| Key Accountabilities / Responsibilities | |
| Process transactions and cases as necessaryManage and coach the team in day to day operationsIdentify and resolve operational issues in a timely manner.Ensure control measures are monitored to meet KPIs.Build rapport and work effectively with all stakeholders. Present and escalate issues at root cause as necessary in a timely manner to the correct parties for resolutionProactively intervene and own the resolution of issues and complex cases which may involve direct communication through emails and calls with end-customers.Respond to and follow up customer cases directly, analyse and provide inputs for high profile cases. Review and enhance existing processes for consistent service quality and improved end-to-end outcome and innovate for service enhancement, efficiency, and value adds. | |
| Job Specifications | |
| EDUCATIONDegree or equivalent | |
| EXPERIENCEAt least 3-5 years in a similar capacity | |
| SKILLSProven experience in operations or relevant scopeProven leadership skills with sound decision makingHighly self-motivated, process and performance- drivenIT savvy and understand technologyExcellent team managementExcellent interpersonal, communication and presentation skillsEnergetic, Initiative and proactiveAnalytical with good problem solving skills | |
| Last Updated | |
| Date of Update : | 20 Aug 2021 |
Notes: If you’re interested with the above job, please click button [Apply the job @Company’s site] below to brings you directly to the company’s site.
Job Features
| Job Category | Engineering |
| Posted | Oct 10, 2023 |
| Job ID | 12771 |