DVC Associate (Global Sales Contact Center)

Job Summary:

About the Role & Team

The Global Sales Contact Center (GSCC) is part of the Disney Vacation Club and is looking for someone who loves to connect with people by phone or virtually. If you can easily strike up a conversation with others and have influence in a brief time, this role might be for you!

Disney Vacation Club (DVC) is a vacation ownership/timeshare that gives guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come. Promoting the Disney Vacation Club is a true team effort, but it all begins with “You” by bringing the idea to our Guests while they are at home or having fun throughout the Walt Disney World property. DVC Associates will earn a guaranteed hourly rate of pay — plus Variable Pay — so if you are thinking this is for you, please apply today!

If selected for this role, you will report to the DVC Sales Experience Manager.

This is a Full-Time role.

What You Will Do

As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests, over the phone, to share more about the benefits of the Disney Vacation Club and membership. Your role will be a blend of sales persuasion and service excellence focusing on the integrity of the sales process.

Responsibilities

• Inspire and invite guests to learn more about DVC while they are on vacation at Walt Disney World, all via telephone skills.
• Schedule appointments with our sales team members.
• Improve opportunities to increase sales revenue by generating leads following our calling scripts and conversation guidelines.
• Make outbound phone calls, assist with inbound calls as well as other virtual responsibilities with a changing work environment to achieve sales goals.
• Overcome objections and apply persuasive skills to promote DVC and the different ways to learn about the DVC membership benefits.
• Convey information clearly and concisely to optimize guest time while on the phone.
• Share your passion and knowledge of everything Disney with our Guests (as needed).

Required Qualifications & Skills

• 1+ year experience with Guest interactions in a comparable sales center or call center environment.
• Strong computer technical skills and self-discipline to remain on task as you consistently make outbound calls to engage guests.
• Proficiency with computers, Windows-based systems, and additional technical applications for call center efficiencies.
• Willingness to make outbound calls to achieve sales and lead generation targets.
• Available to work weekends, holidays, daytime, and/or late evening.
• Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
• At-home professional work environment conducive to making phone calls (equipment provided).
• A history of taking initiative and being a self starter.
• Written and verbal communication skills.

Required Home Office Environment

• A dedicated home office.
• Ability to work in a hybrid environment (home and office) located in proximity to the Walt Disney Resort.
• You must have access to a desk with proper working space in a room that is free from loud and/or background noise that could be heard by guests on the phone.
• A high-speed, reliable broadband internet connection meeting the following speeds: 100MBPS download / 50MBPS upload minimum.
• In-home electric power and surge protector power bar to allow equipment to function accurately.

Preferred Qualifications

• Multi-lingual (Spanish, Portuguese, Japanese)
• Knowledge of Disney Vacation Club.
• Understanding of the Walt Disney Parks & Resorts standards and expectations.
• Prior sales experience and knowledge of the sales process.

Education

High School Diploma or GED Required

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Sales and Services, Inc., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.