District Support Pharmacy Leader

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The District Support Pharmacist Leader (DSPL) plays a critical role in cultivating a culture of excellence in pharmacies across their market. An inspiring coach and leader of people, the DSPL is focused on building community and comradery among District Support Pharmacists (Floater Pharmacists) by identifying and addressing performance opportunities and promoting best practices and change management efforts. They will also support novel program awareness, onboard newly hired Pharmacists, facilitate the transition of new Pharmacist Graduates, and recognize colleagues for success. The DSPL consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. A role model for all, the DSPL also demonstrates our Heart At Work behaviors, and sets the bar for other Pharmacists by their example. The DSPL is responsible for the direct and effective management of all District Support Pharmacists (DSPs), specifically:

• Conducting weekly check-ins with all DSPs to ensure awareness and alignment to all corporate announcements and initiatives
• Communicating weekly with DSPs to inform the group about district priorities and goals
• Traveling the District and conducting monthly observations or “store visits” to observe each DSP in action, providing in-the-moment coaching and feedback to aid in colleague development.
• Teaching DSPs about new programs coming to the district either in person and/or via phone
• Collecting, interpreting, and acting on feedback from pharmacy teams when DSPs have worked shifts
• Supporting the improvement of pharmacy performance measures (e.g., WeCARE, mCC, mPC, CRS, etc.) by coaching DSPs and through consistent follow-up
• In the normal course of observations, advocating for DSPs by providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians where needed, and providing visibility to the District Leader, RX of any perceived performance gaps for these colleagues
• In the normal course of observations, advocating for DSPs by providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians where needed, and providing visibility to the District Leader, RX of any perceived performance gaps for these colleagues
• Conducting new Pharmacist onboarding for the District, including educating and training new Pharmacists on CVS workflow and best practices in their first 90 days of employment with CVS
• Facilitating new Pharmacist Graduate transitioning, transforming the Graduate from an Intern to a fully operational Pharmacist with the ability to independently function and lead their own pharmacy team

Primary Job Duties & Responsibilities:

1. People Leadership, Management & Development

• Support selection, hiring, promotion, and termination of DSPs.
• Complete mid-year and annual performance evaluations for DSPs.
• Align and engage DSP colleagues around common goals
• Influence DSP behavior about novel programs in their district
• Build a culture of connectedness and camaraderie amongst DSPs in group communications
• Travel the district to observe DSPs on the bench and provide in-the-moment coaching
• Collect feedback on DSP performance; interpret and deliver feedback and recognition
• Collect district-wide feedback from DSPs; interpret and deliver that feedback and recognition
• Facilitate DSP training and development in group or singular settings as needed
• Deliver targeted coaching and counseling for individual DSPs as needed
• Partner with the DL, RX to evaluate and promote DSPs within the market
• Partners with DPC to be aware of DSP vacations, attendance and related information
• Educate and train new hire Pharmacists on CVS workflow and best practices
• Facilitate the transition of Grad Interns into the Pharmacist role once licensed

2. Business / Financial Planning

• Actively review relevant District business reports to support coaching and training of DSPs
• Partner with District Leader, RX to create and facilitate action plans for DSPs
• Partner with District Leader, RX to build profitable pharmacy business and script growth through execution of clinical and patient care programs

3. Operations

• Work the bench in stores across market to support the business needs
• Share best practices of pharmacy operation across the market with all pharmacy teams
• Lead the pharmacy team during each worked bench shift to engage and align on the top opportunities of the day and ensure all required work is delegated, followed up on, and completed prior to the end of each shift
• Complete all operational tasks required of a Pharmacist working the bench (e.g. prescription fulfillment, register operations, oversee patient care, patient safety, inventory maintenance, and business operations) based on CVS policy/procedure and state-specific guidance.
• Execute required Pharmacy quality assurance, compliance policies and Pharmacy SOPs
• DSPL recommended as most appropriate coverage during short-term DL absence (i.e. myTime coverage)

4. Customer Service

• Complete all customer service duties required of a Pharmacist, i.e.
• o Provide tailored, market-differentiated holistic health counseling
• Provide wellness services (e.g., immunizations)
• Focus on providing differentiated customer service
• Support customer complaint resolution
• Ensure closing the loop of feedback with customers in myCustomer connection
• Follow-up with DSPs on feedback received via myCustomer Connection

Required Qualifications / Education

• 1+ years of experience as a Pharmacy Manager at CVS managing Pharmacists and business outcomes or equivalent retail leadership experience required
• Currently employed as a licensed Pharmacist in at least one state the District covers
• Completion if all required training for current role
• Bachelor’s degree
• Completion of Foundations for Leading (FFL) program
• Bachelors Degree Required
• Doctorate Preferred
• Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state

Pay Range

• Typical pay range for this role is $62.00 – $77.00.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.