Distribution Services Manager

Job Summary:

Oversee the management of personnel and facility operations within a Distribution Center (Ontario, CA).  Operating areas include inbound/receiving and related areas, outbound order processing and fulfillment with a focus on the Five Keys (Safety, Courtesy, Show, Inclusion and Efficiency).

Ensure a safe and efficient operation, while focusing on internal Guest service and process, achieved by coaching, mentoring and providing performance feedback to their Cast Members. Understanding the strategic goals of the operation, ensures the team can implement the tactical skills needed to improve productivity, maintain a high level of service while looking for financial opportunities.

Collaborate with Resort and Segment Partners (ie Finance, Safety, Merchandise, Facilities, etc) to understand their needs and implement process changes to achieve Win/Win situations.

You will report to the Manager Distribution Services

Responsibilities/What You Will Do

• Lead a safe and efficient culture through open communication regarding Cast Member performance regarding our goals.
• Own and review the Operating Guides for their area. Routinely examine current processes and look for alternative best practices to meet changing requirements.
• Manage workflow and Cast to meet budget objectives and achieve daily goals.
• Exploit opportunities for enhanced learning, new tools and technology by analyzing issues and trends.
• Warehouse Management Service experience.
• Process Cast Member paperwork, i.e. separations, discipline documentation, time sheets.
• Use budgetary skills to forecast and plan the business along with analyzing financial data to recognize aberrations and trends.
• Conduct accident investigations with root cause analysis and remedies for solutions. Update documented training procedures and programs.
• Develop, mentor and recognize the Cast in a Union environment. Nurture a relationship with each Cast Member led, providing development, feedback resources.
• Oversee the arrival of new hire Cast Members by conducting scheduled check-ins.
• Develop existing Cast Members through performance feedback sessions. Administer recognition, leave of absence tracking, safety coaching, performance management, cascade communication to Cast Member.
• Support the training and knowledge transfer to manage the areas KPI’s.
• Manage vendor relationships to support the facility and equipment regarding maintenance

Basic Qualifications/You Will Have

• 2+ Years Leadership Experience
• Lean Manufacturing, 6 Sigma, Value Stream mapping
• Budget and Accounting knowledge
• Leadership qualities that demonstrate successful mentoring, planning, communication and execution for hourly Cast Members.
• Experience leading in an inclusive environment
• Microsoft Suite Experience
• WMS (Oracle Retail/Blue Yonder preferred), ERP system (Island Pacific, Oracle Retail, or SAP)

Preferred Qualifications

• Proficient in Spanish language

Education

• AA/BA/BS or 2+ years of experience Business Management, Industrial Engineering, Operations Management, Logistics, or Manufacturing

Preferred Education

• Bachelor’s Degree

The hiring range for this position in Anaheim, CA is $77,100 to $103,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.