Director of Operations – Suspended Access in United States

Job Description

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries.

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a Director of Operations – Suspended Access.

This position reports to Senior Director, Suspended Access. It provides leadership to Spider channel sales and distribution functions nationally in pursuit of assigned revenue, customer service, and P&L goals. The incumbent will be responsible for driving breakthrough improvements in the field operations through use of technology, skilled resources and six sigma/lean Manufacturing methodologies. The incumbent will also lead development of standard work procedures and reporting mechanisms to drive efficiencies and improvements in Customer Satisfaction.

Responsibilities

• Lead activity of researching, designing, developing, implementing and managing breakthrough strategies such as call centers and regional service and distribution centers.
• Direct activities and personnel of call centers.
• Create Standard Work Procedures and tools that improve information and material flow through the field. Train and monitor progress across branch locations to ensure compliance to Standard Work.
• Coach and manage theArea Directorsin all areas related to continuous improvement, implementation of new tools and customer satisfaction.
• Lead efforts to develop strategic and annual operating plans from the Operations perspective, including working closely with VP to set targets for improvement and capital expenditures.
• Lead and own fleet logistics programs to include development of 3 PL or like vendors, fleet and asset management, and PSI process.
• Drive overall Operations performance to meet and exceed Spider Operating Plan profitability and working capital measures including branch inventory.
• Incumbent will be responsible for overall dashboard metrics for Operations.
• Develop field performance indicators and tools to provide AD’s current information to drive top performance.
• Keep abreast of related industry trends and technology.
• Work closely with VP to prepare monthly Operating Review metrics and analysis.
• Create “new ways” to look at the business. Find best practices and create plans to implement germane ones throughout the organization.

Qualifications

• Bachelor’s degree in engineering, Operations management, or related field experience
• Computer literacy including MS Office and database applications and analysis. Knowledge of JD Edwards (Mandatory), and DataCubes.
• Master of Business Administration or Engineering is preferred.
• Lean leadership, Toyota Performance, ISO compliant processes or equivalent training a strong plus.
• 10 years’ experience in sales and/or operations management.
• Multi-branch leadership or management of geographically dispersed personnel
• Suspended scaffolding experience a plus.
• Highest degree of ethical behavior.
• Technical aptitude, including ability to understand and clearly communicate company’s products and applications.
• Ability to motivate all levels of internal and external customers.
• Strong leadership characteristics to inspire confidence in company’s capabilities with employees and colleagues.
• Travel as necessary to implement or monitor programs.

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.