Director, Cloud Customer Enablement

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

As the Cloud Customer Enablement Engineering Lead within the Cloud Platforms and Technologies (CPT) team, you will be focused on the success of application teams using CVS Health cloud products. CPT leads the end-to-end delivery and engineering of Cloud Product and Services to the CVS Health enterprise.

You will have exceptional problem-solving skills, be an effective communicator that uses your abilities to successfully collaborate with customers and CPT Team members, and able to lead and influence product adoption conversations for customer benefit.

You will be an expert in the CPT team’s portfolio of products, advising application teams on the selection of products that would deliver the best application experience for their customers.

You will deliver direct customer and teammate coaching and engagement, ensuring customer success and obtaining valuable product feedback for product enhancements.

In this role you will be responsible for driving the strategy, architecture, and adoption of IaaS and PaaS Cloud services across our major Cloud Platforms, both Public and Private.

Candidates will primarily work in a hybrid office model.  However, depending upon product and customer specific requirements, new efforts may require some travel. This is a hands-on engineering leadership position that works across the entire product lifecycle to drive customer success in using cloud products.

In this position, you will:

• Educate and guide developers and other Customer Enablement Engineers, providing mentorship on cloud technology adoption, including its advantages, recommended practices, and implementation strategies
• Assist application developers in designing Cloud solutions that meet specific application requirements, emphasizing reliability, scalability, cost efficiency, and security
• Lead the design and adoption of new Cloud capabilities by partnering with our enterprise application development and infrastructure teams
• Manage relationships with application teams and prioritizes multiple projects as they go from design into production
• Develop design diagrams and corresponding documentation to set enterprise best practices for Cloud product, service, and platform adoption
• Collaborate with teams across the company (e.g., Network, Security, Operations) to build complete cloud product offerings. Activities will include:
  • Provide technical support and troubleshooting assistance as required
  • Collaborate closely with application development and operations teams, product managers, and other stakeholders to ensure holistic success of Cloud product adoption
  • Regularly meet with key customers to understand their product roadmap and how their requirements influence Cloud product modifications for customer success
  • Stay up to date with the latest developments in Cloud technology and broader technology trends, sharing valuable insights with the CPT team and its customers

To be considered, you will need:

• Deep technical expertise, including both a strong knowledge of Cloud computing platforms and architecture patterns
• Excellent customer collaboration and communication skills, both verbal and written
• Demonstrated bias for action and a strong sense of ownership

Required Qualifications:     

• Knowledge of Cloud platforms / applications/ software products or design tools
• Experience optimizing and modernizing complex enterprise applications from legacy platforms to Cloud-based platforms
• Expertise in microservices-based architectures
• Experience in handling customer expectations and relationship building

Preferred Qualifications:

• Agile SDLC experience
   
• Excellent communications skills and proven ability to communicate effectively with senior management and business leaders
• Experience evaluating and recommending new solutions to meet enterprise requirements

• Demonstrated teamwork, positive attitude and good rapport with peers and customers
• Ability to multitask in a fast paced continually changing environment

Education:   

• Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$144,200.00 – $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/17/2024