Customer Service Representative (FBI BOC)

Description

About Us:

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title:  Customer Service Representative (FBI BOC)

Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99.

Essential Duties and Responsibilities:

• Respond to facility and logistics service requests from customers via phone, fax, email, and in person
• Input service requests in the Facilities Integration Tool (FIT) system and create minor reports
• Ensure that accurate and quality data is being entered into the system to include verification if required
• Make follow up calls on all urgent service requests
• Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters
• Respond to parking requests received via phone, email and in person and issue permits in accordance with the parking policy
• Provide minor support to the Auto Desk during shortages and after duty hours
• Respond to reservation requests via phone, fax, email and in person and provide reservation confirmations via email

Qualifications: 

• Active Top Secret Clearance
• Good customer service skills
• Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook
• Ability to multi-task and follow instructions
• Possess basic typing skills
• Ability to adapt to changes

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer – Veterans/Disabled.

 Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.