| Job Summary | |
| This candidate will need to deliver services as required and meeting Key Performance Indicators (KPIs) for pre-enlistees (PE) medical screening process. This will require a committed, resourceful self -driven individual who is highly customer orientated, write and speak well, result and process orientated, detailed and meticulous, anticipatory in identifying gaps and problem solving, own issues arising especially for the more complex cases and issues to achieve efficient, quality and timely delivery of the services. | |
| Key Accountabilities / Responsibilities | |
| Process transactions and cases as necessaryHandle day to day operationsIdentify and resolve operational issues in a timely manner.Ensure control measures are monitored to meet KPIs.Build rapport and work effectively with all stakeholders. Present and escalate issues at root cause as necessary in a timely manner to the correct parties for resolutionProactively intervene and own the resolution of issues and complex cases which may involve direct communication through emails and calls with end-customers.Respond to and follow up customer cases directly, analyse and provide inputs for cases related to PEs. Review and enhance existing processes for consistent service quality and improved end-to-end outcome and innovate for service enhancement, efficiency, and value adds.Work with Public Healthcare Institute (PHI) and private hospitals for appointments management and referrals.Work with various team to set up and fine tune new processes related to PHI.Prepare reports for KPI reporting. | |
| Job Specifications | |
| EDUCATIONDegree or equivalent | |
| EXPERIENCEAt least 1-3 years in a similar capacity | |
| SKILLSProven experience in operations or relevant scopeHighly self-motivated, process and performance- drivenIT savvy and understand technologyExcellent interpersonal, communication and presentation skillsEnergetic, Initiative and proactiveAnalytical with decision making and good problem solving skills | |
| Last Updated | |
| Date of Update : | 16 August 2022 |
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Job Features
| Job Category | Administration |
| Posted | Sep 19, 2023 |
| Job ID | 12246 |