Computer Systems Technician, Walt Disney World

Job Summary:

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Computer Systems Tech is more than just a modern day computer technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a laptop or PC error, point of sale issue, park ticketing booth call, a time clock concern, even a mobile device problem. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift then communicate back to the team on statuses. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

The pay rate for this role in Florida is $37.43 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Responsibilities:

• Perform maintenance, troubleshooting and configuring of Point of Sale machines and attached peripherals
• Perform maintenance, troubleshooting and configuring of all mobile devices, including IOS, Android, EPTT, etc.
• Perform repairs, maintenance, troubleshooting and configuring of all desktop and laptop devices.
• Perform repairs, maintenance and troubleshooting on other black box devices as assigned, EX: ONT’s, STB, IOT, Etc.
• Support an environment of wireless technology
• Assist in executing the delivery of desktop and laptop refreshes
• Collaborate with the network engineering team and service suppliers
• Works to resolve routine issues as assigned
• Cast members may be required to handle cleaning chemicals and supplies
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

• Minimum of 4 years’ experience in computer software and hardware support and repair.
• Strong Experience with Android OS, Mac OS, Mobile Device Management (MDM) software
• Strong Experience with Windows 7 and 10 operating systems
• Ability to handle confidential information
• Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire
• Experience installing and troubleshooting Point of Sale equipment
  • PAX, Tap to Pay, receipt printers, cash drawers, etc.
  • HP Engage One Terminal
  • Zebra ET45 & ET56 Tablets
  • Android OS Configuration
• Ability to lift up to 50 pounds
• Excellent written and interpersonal communication skills
• Proficiency in office software programs and mobile electronic devices
• Valid Florida Driver’s License
• Demonstrated knowledge and understanding of theme park and resort operations.

Preferred Qualifications:

• COMPTIA Network+ Certification, MCP, MCSE, HP and Lenovo Certification
• Other relatable computer certifications
• Good mechanical and electronic aptitude
• Networking background, possible CCNA, CCNP, CNA
• Understanding of networking characteristics such as: ip routing, switching, OSI model principles, DHCP, VLAN.

Required Education

• Associate’s degree in Computer Science, Computer Engineering, Electronics, or 4 years equivalent work experience

Preferred Education

• Bachelor’s degree in Computer Science, Computer Engineering, Electronics, Video or 6 years equivalent work experience

Additional Information:

Schedule Availability:
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Schedules and start times are subject to vary.