Client Success Coordinator

Job Summary:

About the Role & Team

“We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. We are seeking a Client Success Coordinator to join the Client Success Team! In this role, you will deliver Training, Events, and Merchandise programs for Domestic and International sales channels. You will assist with administrative tasks, logistics support, and pre-event preparation for all on-site, training, and event programs. This includes training and events for Walt Disney World Resort, Disney Cruise Line, Disneyland Resort, Adventures by Disney, and Aulani, a Disney Resort and Spa.

This role reports to the Client Success Manager.

What You Will Do

• Support Cast Members by providing communication and assistance related to all on-site programs and events. Communication is via phone and/or email and includes pre-event preparation support and coordination, materials review, logistical details, and outliers, and/or other administrative tasks.
• Partner with internal collaborators to ensure the highest quality products/services are delivered to clients daily.
• During programs, anticipate needs and troubleshoot any client questions or concerns.
• Deliver, set up, and strike materials for one-day and multi-day learning programs including participant guides, water bottles, tote bags, markers, flip charts, character giveaways, sign-in sheets, name tags, ticket media, activity materials, participant certificates, etc.
• Provide on-site event support in theme parks and resorts by assisting with name lists, updates, modification, and group entry into specific locations by maneuvering backstage and through venue set-up.
• Assist with tracking costs and expenses for each program, provide updates in the merchandise catalog, and run information in Microsoft Teams.
• Assist with facilitating resort site tours, ship tours, and the set-up of webcasts and cast product updates.
• Handle promotional product process to include orders and partner with cast and vendors and follow the Purchase Order process.

Required Qualifications & Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Outstanding organizational skills with attention to detail
• Ability to balance multiple priorities and meet timelines with exceptional follow-up and coordination skills
• Demonstrated exceptional Guest service and problem-solving skills
• Ability to lift supplies and equipment up to 50 lbs.
• Ability to work a flexible schedule including early morning, nights, holidays, and weekends based on business needs.
• Engaging facilitation skills and flexibility in a constantly evolving business environment
• Proven strong interpersonal skills and comfort in sharing creative new ideas
• Demonstrated initiative and ability to be a self-starter
• Demonstrated ability to work collaboratively within a dynamic team environment
• High affinity for the Disney brand

Preferred Qualifications

• Fluent in Spanish
• Proficiency in WorkFront,
• Previous event production experience
• Travel industry experience
• Strong working knowledge of Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney and Aulani: A Disney Resort & Spa products and services.
• Bachelor’s Degree

Education

High School Diploma or equivalent

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#LI-KM8

#DXMedia

#DXOpsLeadership

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.