Client Data Administrator

Job Description

For this opening we will consider candidates from the following locations:  United States.

Televox is looking to hire a Client Data Administrator in Mobile, AL, Longmont, CO, Omaha, NE, or WFH remote for qualified experienced candidate to join our Implementation Healthcare business segment. Do you love technology, installing or configuring software, are you self-motivated? You’d be a great fit!

What do you do? Installing and configuring file transfer software to allow our healthcare customers the ability to send data for use in our platforms. Example- patient data sent to our automated text messaging system for appointment reminders. Also is responsible for taking customer requirements and converting them into messaging specifications for application integration.

Essential Duties:

• Responsible for the timely installation of proprietary client data through the development, installation, and use of data transfer applications on the clients PC/server via remote desktop
• Maintaining a working knowledge of technical capabilities and functionality of company platforms, systems, technologies, and applications in order to provide engaged and competent support to the cross functional teams (i.e., project coordination, sales, management, etc.), including interfacing directly with clients to provide escalated guidance of product functionality
• Setting up customized interfaces between company software and client’s Practice Management Systems (PMS) platform, ensuring efficiency of interfaces
• Interfacing with prospective clients to evaluate and understand their program requirements from a functional and technical perspective, as needed and/or requested by the sales support staff; while maintaining adherence to corporate and departmental policies and procedures
• Assists team members with troubleshooting technical issues related to message transformations and flows as well as analyzing customer messaging specifications and providing gap analysis
• Creates documentation for future reference, training and support purposes.
• Communicates with customers and vendors to clarify data file format requirements.

Applicant for this job will be expected to meet the following minimum qualifications.

Education:

• Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required. Equivalent work experience may be substituted for educational experience.
• Bachelor’s degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred

Experience:

• Minimum 3 years technical support and/or customer service experience in a business to business environment required
• Minimum 1-year notification systems or internal notification systems experience preferred
• Minimum 2 years’ experience working in the healthcare or technical industries preferred
• Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor’s, etc.) may be substituted in lieu of equivalent work experience requirements.
• Intermediate knowledge of Microsoft Word, and Excel is required
• Intermediate knowledge of Microsoft Office products is preferred
• Intermediate understanding of programming (e.g., XML, SQL, Regular Expressions) is preferred
• Knowledge and Experience in Astera Centerprise or other ETL (Extract Transform Load) software is preferred
• Knowledge of all data formats used in healthcare integration messaging (TXT, HL7, EDI, CSV, XML, etc.) is preferred
• Strong attention to detail.
• Proven analytical, conceptual and problem-solving abilities.
• Strong ability to communicate effectively with both technical and non-technical audiences.
• Strong written and oral communications skills.
• Ability to develop effective working relationships across the organization.
• Process and Project Oriented.

Compensation: 

• Want to love where you work? At Televox, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!

ABOUT US

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.

All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.