Carrier Relations Executive

Work Location(s): Elk Grove Village, IL, US

Tempe, AZ

Norfolk, VA

You are:

A relationship or strategy consultant or business management professional with the ability to establish and support strategic partnerships with our benefit carriers. You are a highly motivated self-starter inspired by working with cross-functional teams to successfully deliver and deploy top executive initiatives from strategy through to execution. You possess capabilities in the areas of relationship building, strategic thinking, business analysis and cross-functional collaboration.

You will:

Develop and enhance strategic business partnerships by building trust with insurance carriers’ key decision makers to drive client retention/improve loss prevention. Possess a complete understanding of our carriers’ business objectives, strategic direction, and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner’s clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. The role includes occasional travel.

You will need:

Carrier Relations Competency:

• Develop and enhance strategic business partnerships by building trust with our carriers’ key decision makers to drive client retention/improve loss prevention.
• Possess a complete understanding of our carriers’ business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners’ clients.
• Act as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment.
• Maintain a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
• Serve an assigned client base as defined by the Relationship Management Strategy
• Proactively ensure client satisfaction through periodic conference calls and client visits.
• Promote carrier participation in focus groups to solicit feedback on product/service initiatives.
• Communicate and promote key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.).
• Coordinate carriers’ client projects, resolution of critical service issues, and follow-up to NPS feedback.
• Determine the components of projects and prepares comprehensive project plan and scope of all required activities.
• Communicate status and next steps to the carrier and appropriate internal ADP partners.
• Perform strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.

Behaviors:

• Adaptability
• Alignment
• Collaboration
• Ethics/Integrity
• Innovation
• Process & Project Management
• Results Orientation
• Service Orientation / Client Focus

Technical Skills:

• Proficient with MS PowerPoint skills – putting together presentations cohesively, depending on the project or audience.
• Proficient in MS Excel skills such as creating pivot tables, v-lookups when analyzing data and being able to tie that analysis back to a business case or results.
• Knowledge of Salesforce and Tableau is helpful to create meaningful dashboards, insights and interpret data.

QUALIFICATIONS REQUIRED:

• 5 to 8 Years of Directly Related Experience

Preference will be given to candidates who have the following:

• Contributes to developing organization objectives with regard to:

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.