Business Process Improvement Project Leader

Work Location(s): Alpharetta, GA, US

Tempe, AZ

Augusta, GA

El Paso, TX

Norfolk, VA

ADP is hiring a Business Process Improvement Project Leader (Project Leader Field Business Analyst). This position leads the work activities of assigned projects pertaining to the development and implementation of new or revised ADP products, systems, enhancements and processes. Assigned projects are of a relatively high level of complexity involving multiple departments, regions and operating systems. Functions as a liaison between and among departments and business unit stakeholders in order to analyze business requirements, develop project plans and effectively implement new programs or products. Effective project management and communication skills as well as in-depth knowledge of ADP products, BU operating systems and processes are required.

ESSENTIAL RESPONSIBILITIES

1. Facilitates the communication between and among departments, business units, team members and stakeholders in order to analyze business requirements and roll out new or revised products, systems and processes to the Implementation field.
2. Analyzes and identifies field business needs and participates in the development of plans, programs, operating systems and processes to address them. Ability to translate and communicate business needs into technical requirements.
3. Organizes and leads work activities of medium and large size project teams including providing direction and overseeing the work of other team members and SME’s. High level of comfort communicating with technical and non-technical stakeholders.  
4. Monitors and reports on the status of assigned projects including identifying actual or potential issues and risks which may impact final results or deliverables. Provides routine updates to the business and senior levels of leadership.
5. Analyzes the impact of new or revised products, programs, systems and processes on operations. Identifies potential problems and assumes a lead role in coordinating their resolution with appropriate departments and resources.
6. Proactively identifies support issues pertaining to new products, programs, systems, processes and develops and/or provides appropriate resources.
7. Maintains comprehensive knowledge of applicable products, operating systems and processes by participating in focus groups, product committees and business conferences as well as visiting regional office. 
8. Performs other relevant duties as assigned.

QUALIFICATIONS REQUIRED:

Education: Bachelor’s Degree in Business Administration required or the equivalent in education and experience.

Experience: 

• Expert-level knowledge of operations workflow methods, procedures and various operating systems
• Demonstrated project management experience involving projects with high levels of complexity required
• Participation in large scale, high visibility organizational change projects related to system deployments 

Preference will be given to candidates who have the following:

• Vizio experience and expertise highly preferred
• Lean Six Sigma certification(s)
• Excellent verbal, written and presentation skills to technical and non-technical audiences 
• Critical thinking, analytical and PC skills
• Project management experience
• Change management experience

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.