Billing Representative

Job Location: West Technology Group, Mobile, AL, USA

Employee Type: Full-Time
Job Type: Others
Date Posted: April 30, 2023
Job ID: 213416

West Technology Group is hiring a Billing Representative. This position can be worked remotely in the United States. The Billing Representative will be responsible for performing billing functions ensuring billing is completed in a timely and accurate manner; provide resolution of billing discrepancies and issues; track payment information, develop, prepare, and update reports; compile data for report preparation resolving any discrepancies with data; ensure the quality resolution and thorough and accurate documentation of client complaints; research data to respond to client calls and complaints and perform follow-up calls to clients as needed. Candidates with NetSuite software experience will be highly considered.

MAJOR JOB ACCOUNTABILITIES

Billing Functions – Perform billing functions ensuring billing is completed in a timely and accurate manner, minimizing rebills, credits, client calls and complaints ensuring adherence to department policies and procedures

• Responsible for making account adjustments, write offs and billing corrections as directed by management
• Conduct research and analysis to provide resolution of billing discrepancies and issues
• Maintain product code price sheets and client files in an organized manner as needed, manually process add on billing
• Review all manual invoices for accuracy and ensure adherence to departmental policies and procedures
• Ensure posting of invoice batches in Accounts Receivable to ensure invoice is assigned to appropriate clients
• Prepare and mail, fax, or e-mail invoices, make allowances for any special billing requests by clients and enter postage charges or mail-in order charges to appropriate clients
• Maintain cash received by completing daily deposits and updating the accounts receivable system
• Enter new clients and delete clients from database and update product database
• Establish and maintain billing screens for all products, update weekly sales, revision dates and deletion dates
• Respond to special client requests, ensuring the data is accurate and complete
• File departmental paperwork as assigned by department
• Retrieve materials from files as requested
• May prepare accounting files for off-site storage and maintain records of inactive files and coordinate requests for retrieving files in off-site storage as assigned

Report Preparation – Generate reports as requested

• Conduct research and compile data for report preparation
• Prepare reports, identify and resolve discrepancies
• Distribute reports as requested by supervisor

Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Mental and Physical Requirements

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such  accommodations

MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.

Education

• High school diploma or GED required
• Additional post-secondary course work in accounting, finance or related field preferred

Experience

• Minimum one year experience in a billing, finance or accounting environment required

Other

• Suite of software packages

Compensation will be commensurate with experience.  The hiring pay range for this position is anticipated between $19.00 – $20.00 per hour.

Benefits: 

Want to love where you work? At West, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! 

What’s next…

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At West, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.

Equal Opportunity Employer/Veterans/Disabled

ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories.  Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.