Benefit Carrier Integration

Work Location(s): Elk Grove Village, IL, US

ADP is hiring a Customer Service Specialist I.  

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
• Are you looking for an inclusive environment with a culture of collaboration and belonging?  

If so, this may be an opportunity for you. Read on and decide for yourself.  

In this role, the Customer Service Specialist I you’ll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

Customer Service at ADP. It’s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they’d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today’s increasingly competitive global marketplace.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos 

Ready to #MakeYourMark?  Apply now!  

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos  

WHAT YOU’LL DO: Responsibilities  

What you can expect on a typical day:  

• Provide Tier 1 customer support
• Respond to basic inquiries regarding ADP products
• Answer non-technical questions
• Conduct correspondence with customers and representatives
• Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities 

TO SUCCEED IN THIS ROLE: Required Qualifications  

• High school diploma or equivalent in education and experience
• No previous experience required — this is the entry-level position into customer service

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above OR
• Military experience where skills including teamwork, resilience, negotiation, trust-building, and a “never lose” mentality will help you build team and client relationships, identify solutions, and achieve success. 

BONUS POINTS FOR THESE: Preferred Qualifications 

• No previous experience required — this is the entry-level position into customer service
• Bachelor’s degree or equivalent in education and experience
• Strong client relationship and interpersonal skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions

 YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:  

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. 
• Continuously learn through ongoing training, development, and mentorship opportunities. 
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.    

What are you waiting for?  Apply now!

Jobs.adp.com

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.