Associate Service Manager

Job Description

Tesla participates in the E-Verify Program

What to Expect

Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.

What You’ll Do

• Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.  
• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.  
• People: Our Associate Service Managers lead by example, and we expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.  
• Operational excellence: As an Associate Service Manager, you must understand every aspect of your service center’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.  
• Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable 
• Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.  
• Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.  
• Attitude and approach is everything. You must: 
• Be a leader and a team-player.  
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.  
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.  
• Be self-aware, flexible and open-minded.  
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.  
• Be an advocate for your customers and your team. Your success depends on theirs. 

What You’ll Bring

• Educational experience: Bachelor’s degree or equivalent professional experience. 
• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.  
• Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.  
• Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred. 

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$68,400 – $205,200/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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