Associate IT Operations Specialist I

At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.

Job Description

• NUAVS Admin
  • Managing Mailbox – Review the mailbox each day for issues with delivery failures and troubleshoot the issues. Also, respond to users emailing with questions or issues in a timely manner. This includes issues with using the NAUVS app to extend accounts or issues with changing passwords and the password change utility tool online.
  • Managing NUAVS Application – Check the Admin Queue for issues with account records not having a manager, company, or email assigned and resolve those issues. Also check for managers who have marked users as “misassigned” and research the correct manager for those users ensuring they are updated in the appropriate locations. Verify email notifications are being sent out and the application is working appropriately. If not, coordinate with IT Applications to troubleshoot and resolve the issue.
  • Troubleshooting Issues – Collaborate with Project Automation and IT Applications on issues that arise surrounding the NUAVS application and other supporting apps to troubleshoot and resolve issues that arise.
  • App Improvement and Testing – Collaborate with IT Applications to implement and test improvements and fixes to the application.
• Shipping
  • FedEx domestic – Coordinate with Deskside and PA to ship or return IT equipment to/from project, office, or residential locations.
  • Imports – Coordinate with Deskside, PA, Trade Compliance, and Logistics to return IT equipment from project locations. Prepare customs documentation in accordance with Federal Trade Compliance rules and regulations.
  • Exports – Coordinating with Deskside, PA, Trade Compliance, and Logistics to ship IT equipment from project locations. Prepare customs documentation in accordance with Federal Trade Compliance rules and regulations.
  • Tracking – Keep a record of all shipments, domestic and international, to ensure packages are delivered. If packages are not delivered, investigate why they were not delivered and work to resolve the issues.
  • Filing claims – In the event that a shipment or package is missing, work with the shipping company to file a claim on the items, and ship replacement items to the location.
• Practice Management
  • Ensure corporate practices are loaded into EMPORTS when new revisions are available or when it has been 2 years since FMS has read the practice.
  • Assist I&O practice owners in submitting new or revised practices to S&P for review and publication.
• RSAM Controls
  • Control Tests – Execute the Control Tests identified below according to the assigned frequency and Test Procedures. Maintain, and improve where possible, the Test Procedures and Evidence Files by working collaboratively with GRC to understand and document what needs to be preserved as evidence of execution, without incorporating extra work.
  • Review Mission Solutions Withdrawn Users to Confirm Removal of Access to Mission Solutions Information and IT Resources – Annually
  • Review ServiceNow Authorized Requesters (ARs) for Alignments with PTC Training Assignments – Annually
  • Review and Validate Enterprise Help Desk VIP Lists – Quarterly; recently developed a new Test Procedure due to ServiceNow implementation in Mission Solutions & Corporate
  • POAMS – Create and execute POAMs, when needed, to remedy issues in processes or data that arise when executing Control Tests; created and resolved six POAMs since October.
• Supply Orders
  • Coordinate the order of supplies for the I&O department with the Procurement department.
• Other duties as assigned.

Notice to Candidates:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates:

Must be authorized to work in the country where the position is located.

Basic Job Requirements

• Accredited four (4) year degree or global equivalent in applicable field of study and one (1) year of work-related experience or a combination of education and directly related experience equal to five (5) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
• Ability to attend to detail and work in a time-conscious and time-effective manner

Preferred Qualifications

• Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
• One (1) year related experience in technical services for hardware/software engineering and production support of Information Technology (IT)
• Ability to demonstrate technical and non-technical communication skills, both oral and written
• Able to analyze and act upon operational reports
• Strong team-oriented interpersonal skills
• As applicable one or more of these skills may be required:
  • Ability to analyze reports and remediate vulnerabilities in firewalls, routers, Intrusion Detection Systems, and Vulnerability Assessments
  • Some proficiency with telecommunications, local area network/wide area network (LAN/WAN) and multi-platform environments
  • Some proficiency in areas of voice telecommunications technologies, including cell phones, calling cards and connections with user environments
  • Knowledge in support of messaging environments
  • Proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management

Salary Range: USD 55,000 to 94,000

Benefits

Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, and training and development courses.

We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.