Assistant Manager, Clinical Ops (Medicine)

Broad Function

Assist the Director of the Medicine and Community / Inpatient Operations team to drive the three main work streams, namely:

1. Clinical Workflows
2. Non-Clinical Workflows
3. Operations Readiness and Ramp-Up

Key Responsibilities and Duties
Specific

1. Clinical Workflows

• Conduct analysis, review and develop routine clinical workflows in the following areas:
  • Patient Admissions, Transfer & Discharge
  • Specific department and facility flows and activities which support patient’s care
  • Hospital-Wide programs
• Work on the development of Division of Medicine clinical services, programs and care paths with clinicians and partners. These include:
  • Model of care development
  • Planning and innovating clinical operations to implement new care models
  • Infrastructure, manpower, analytics, technology and other requirements needed to implement the care model

2. Non-Clinical Workflows

• Conduct analysis, review and develop routine non-clinical workflows in the following areas:
  • Patient On-boarding and communications
  • Services flows, routes and schedule for housekeeping, escort, meals and portering
  • Hospital-Wide: Real Time Location System (RTLS), Patient Information Board (PIB) and other IT-related projects

3. Operations Readiness and Ramp-Up

• Develop pre-ops extraction and migration plans from WH’s pre-operations host-sites by working with multiple clinical and non-clinical stakeholders.
• Engage with respective Ministry of Health Departments to ensure that the extraction and migration plans are within Ministry guidelines.
• Ensure the smooth execution of the extraction and migration plans and that patient care and staff migration is seamless and hassle-free.
• Review design and architectural documents to ensure compliance with the respective clinical department/facility service requirements.
• Review facilities, equipment and instrument requirements to ensure the compliance to the respective department/facility clinical and non-clinical needs.
• Oversee the planning of medical and non-medical equipment requirements and procurement, and in line with the respective department/facility services and campus opening plan.
• Coordinate and review the fitting out, training, defect, handover, rectifications, installations and supplying of procured equipment and supplies for respective department/facility.
• Review, develop and conduct Table-Top Exercises and rehearsals in line with workflows developed for respective department/facility to prepare for Campus Opening.
• Oversee the preparation activities required for the licensing of the Campus in accordance to our Campus opening plan, which includes the set up relevant IT and financial systems.

General

1. Support the annual division work plan and budgeting exercise
2. Where directed by Director, Medicine and Community / Inpatient Operations, to support in other WH-related projects and tasks.

Job Requirements

• Possess a recognised University Degree in any discipline
• Masters in Public Health, Healthcare management or Business Administration is a bonus
• Mninimum 6 – 8 years working experience in an operations or service background
• Healthcare experience is a bonus
• Ability to plan, organize and lead a team
• Strong project management skills
• Able to multi-task and manage projects
• Good interpersonal and communication skills
• Manage relationships (internal and external), especially with clinicians
• Proficiency in data, with an analytical mind for process efficiency an advantage
• Ability to work independently and also in a team

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WH Career Webpage (wh.com.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WH appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

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