Area Front Office Leader, Collision

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What to Expect

Tesla continues to scale at breakneck speed. In the next 12 months, we will begin production in the Austin and Berlin Gigafactories, significantly scale production in Shanghai and Fremont, and continue to expand our customer base in markets around the world.

To keep pace with this growth, we need individuals with exceptional ability to challenge us to think differently while helping us drive standardization and organization across our growing Collision segment. 

In this role, you will be managing a team of Customer Service Representatives within a designated area who are responsible for maintaining Accounts Receivable balances of $0 under 30 days, following up with Insurance Companies and vehicle owners on unpaid balances, auditing accounting ledgers and repair order file maintenance and compliance.  You will also help coordinate new store openings, facilitate initial supply order, initiate, and follow up on building maintenance requests and capital improvement projects. You will be measured on your area’s performance, strategic agility, and ability to drive results with a relentless focus on our customer, building a strong team on a foundation of trust.  

Role can be located in any of our South Texas locations; Austin North, Austin South, Houston North, Houston Central, Richmond or San Antonio. 

What You’ll Do

Customer Service Management

• Monitor customer drop schedule based on Front of House and Technical Headcount
• Manage a team of Customer Service Representatives while monitoring CSAT performance Key to Key – (from initial appointment creation to file preparation, vehicle drop off, during repair communication and post-delivery survey-based customer feedback)
• Facilitate sharing and standardization of best practices across area(s) supported. 
• Provide field feedback to Store Leadership, Regional Management and Director

New Store Openings  

• Sourcing local vendors needed for initial shop set up, consumables and potential sublet partners (ex. weld gas, forklift training, detail/tint removal sublet vendors etc…)
• Assessing office equipment and furniture needs, phone ordering and set up
• Work with technical Training Coordinator and Technicians to secure dates for required learning and Tesla certifications
• Review and submit initial shop supply order
• Track inbound IT equipment for new hires, coordinate start location and laptop set up as well as Day 1 Orientation
• Cultivate relationship with our other SSD partners (ex. nearby Service Centers)

Repairs, Maintenance and Capital Improvements 

• Utilize Tesla ticketing system to create and follow up on shop maintenance needs not covered by a National Account; Communicate regular maintenance schedule to Site Leadership and affected departments

Other

• Responsibilities as required in support of the Tesla mission

What You’ll Bring

• Strong sales skills and prior collision office management is preferred
• Ability to prioritize multiple responsibilities and locations while adhering business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to business operations  
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Expert in Tesla systems and reporting tools
• Ability to travel within specified market
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history 

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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