DMV Operations Specialist (Tysons Corner, VA)
| Job Category | Finance |
|---|---|
| Location | Vienna, Virginia |
| Req. ID | 195064 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
What You’ll Do
- Coordinates with Sales and Delivery Specialists to ensure that all required documents pertaining to the transaction are complete and accurate
- Processes DMV registrations related to sales, as well as for Tesla-owned vehicles
- Records information and ensures data quality in multiple record keeping systems including but not limited to WDO and Dealertrack.
- Serves as an authority on vehicle tax and registration rules by geography, keeping abreast of changes as they are announced and communicating them to the team in a timely manner
- Participates in testing of new and updated forms and processes
- Assists with special projects as needed
- Supports other locations on end of quarter delivery pushes as needed
What You’ll Bring
- Bachelor’s Degree or relevant experience required
- DMV experience preferred but not required
- High level of integrity and accountability
- Strong written and verbal communication skills and ability to interact effectively with all levels of management
- Ability to work independently and think creatively with a proven track record of execution
- Ability to adapt to frequent change
- Superior attention to detail under tight deadlines
- Comfort working in a fast paced environment
- Willingness to work on weekends based off business needs and volume
- Ability to work across multiple systems; experience with Dealertrack a plus
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
ADAS Test Operator
| Job Category | Engineering & Information Technology |
|---|---|
| Location | Vienna, Virginia |
| Req. ID | 169834 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
We are looking for a highly motivated individual to accelerate our vehicle-level testing for all current and future Autopilot features on the path to full self-driving. The ADAS Test Operator will be responsible to identify improvements and regressions across software iterations. A strong candidate will be objectively focused when making judgements, highly organized with a great attention to detail, and a self-starter.
This role could require the flexibility of traveling to domestic and international destinations as necessary, to test vehicles on public roads, test tracks and proving grounds. The position is based onsite in Washington D.C. and surrounding areas.
- Survey the local region and design routes with perspective scenarios for Autopilot testing.
- Design test specs and create judgement criteria using tools such as XRAY.
- Study and familiarize the latest Autopilot and other relevant vehicle features.
- Execute real-world testing according to test specifications, as well as providing ad-hoc support for specifically requested scenarios.
- Analyze test data, triage software issues and abnormal vehicle behaviors using Tesla in-house designed proprietary software tools.
- Communicate with developers and test engineers, be on-call for questions/comments if necessary.
- Maintain and document test vehicle condition, coordinate repairs/retrofits as necessary.
- Support any other vehicle engineering testing as needed.
- Clean driving record and safe driving habits. Good navigation skills.
- Excellent attention to detail and highly observational.
- Excellent written and spoken English.
- Excellent computer software skills, particularly MS Office (Word, Outlook, Excel).
- Experience working with various operating systems: MacOS, Windows, Linux. Comfortable navigating between files systems, managing data transfers.
- Command Line Interface experience required.
- Familiarity with ADAS/Autopilot systems and their sensors.
- Basic knowledge of vehicle systems and how they work, such as brakes and power assisted steering, is preferred.
- Must be comfortable driving prototype vehicles during testing that may lack safety features or contain safety risks.
- Ability to multi-task, prioritize and work in an extremely fast-paced environment.
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Service Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | Vienna, Virginia |
| Req. ID | 181099 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This role will be assisting our mobile service teams and will mainly be doing virtual customer interaction. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
· Return missed phone calls, email in no less than 5 minutes
· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
· Accurately record issues and data into Dealer Management System. Attention to detail critical
· Conduct Transactions w/ system; walk customer through correction and provide summary
· Communicate estimated completion time, regular updates and follow through on each customer vehicle
· Coordinate the detail of every vehicle prior to delivery
· Coordinate the delivery time or pick up with each customer
· Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements
· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
· Understanding of basic automotive techniques related to repair and servicing of automobiles
· Ability to follow oral and written instructions with attention to detail
· Willingness to learn new and innovative automotive technologies
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
· Perform detailed daily record keeping and reporting
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Work in a team-based environment and achieve common goal
· High School diploma or equivalent
· Dealer Management System(s), Outlook, and MS Office
· Associate Degree or certificate in Automotive Technology, preferred
· Retail automotive service experience, preferred
· Must have and maintain a valid driver’s license and an acceptable and safe driving record
· Must have two years of driving experience
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Mobile Tire Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Vienna, Virginia |
| Req. ID | 181912 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Tesla Motors is looking for an experienced Mobile Tire Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position will service the Northern VA area; however, the role will require daily travel within the region directed by Mobile Tire Dispatch team. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. More details about the job are listed below:
Responsibilities
· Performs apprentice level work in the inspection, repair, and service of Tesla electric vehicles
· Operate a variety of hand, power, and shop tools
· Perform equipment inspections, adjustments and certifications
· Maintain records of time, expenses and materials
· Perform other related duties as assigned
· Help maintain cleanliness of vehicles
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Support other Mobile Service technicians and Tesla Service Centers as needed
· Daily regional travel
Requirement
· Valid driver’s license in the country (State for US) in which you are applying with a clean driving history
· Knowledge of methods and techniques in the maintenance and repair of vehicles
· Understanding and training on mounting and balancing tires and tire repair
· Trade school training/ ASE’s a plus
· Excellent oral and written communication skills as well as the ability to follow instructions
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public and multiple internal stakeholders
· Ability to quickly learn and adapt to new systems, processes, and a dynamic work environment
· Must be willing to become DOT certified
· Experience operating a tow and trailer
· Must be comfortable with daily regional travel and operating a large service vehicle
· Must display a sense of urgency when responding to customer Roadside Assistance needs
· Excellent customer service and problem solving abilities
· Must be 21 or older
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Customer Experience Manager
| Job Category | Sales & Customer Support |
|---|---|
| Location | Vienna, Virginia |
| Req. ID | 171094 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
- Business Health
- Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop team on sales and delivery processes
- Analyze data and collaborate with Store Manager on business strategies and set goals
- Coach and motivate team to meet assigned sales, delivery and productivity goals
- Ensure team is fluent in all aspects of product knowledge
- Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery Operations during Manager on Duty Shifts
- Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
- Customer Experience
- Responsible for ensuring all employees provide best in class customer experience for every customer
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
- Employee Engagement
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide in the moment feedback to drive results
- Ensure all employees adhere to Tesla policies and procedures
- Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
- Brand Standards
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
- Ensure all employees align with Tesla’s Dress Code and Grooming Guideline
- Bachelor’s degree or equivalent work experience
- 2+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Dedicated and ethical approach to sales and sales operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment
- Ability to relocate as needed
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
- Ability to obtain appropriate state licensing, where applicable
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
