Northwest National Accounts Director of Account Management (Remote)
CVS Health, USA
Job ID: 2468992BR
Category: Management
Address: 600 University St
Location: Seattle, WA
Remote: WFH Flexible
Job Description
**Ideal candidates will sit in the Northwest in ideally either Seattle, WA or Portland, OR for this remote opportunity.**
Northwest National Accounts leader of account management team is responsible for growth and business retention of Aetna products and services as well as talent development of the Client Solutions Team.
This role is responsible for customer management – they will own development and execution of Client Solutions Team (CST) business plan. Accountable for book of business earnings, revenue, and membership performance. Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key consultant and broker partners. Act as Senior Lead for sales and retention efforts (collaborate with assigned VPCM as appropriate). Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies. Act as Senior Representative for internal/external messaging and reporting processes. Ensure team delivery of customer commitments. Establish customer account stewardship plan and lead team execution and accountability. Responsible for effective quarterly business review process that demonstrates program performance and solutions development with detailed action plans including timelines.
This role is also responsible for day-to-day performance management and ongoing performance appraisal for their team. Talent assessment and calibration. Compensation assessment and recommendations. Training and skill development. Coaching and feedback. Succession/advancement readiness and recommendations.
Pay Range
The typical pay range for this role is: minimum: $105,000 – maximum: $226,600.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Required Qualifications
- At least 8 years of industry and leadership experience in National Accounts with proven track record of success.
- Previous success leading and mentoring an account management team.
Preferred Qualifications
Strong background in National Accounts account management and leadership.
Education
Bachelor’s Degree or equivalent experience required.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Senior Analyst Account Manager
CVS Health, USA
Job ID: 2435166BR
Category: Sales and Account Management
Address: 600 University St
Location: Seattle, WA
Remote: WFH Flexible
Job Description
The Aetna team is looking for a new a member who develops strong external and internal relationships to achieve customer satisfaction, membership, operational excellence objectives for existing public and labor customers in WA, AK, OR, WA, UT, and NV through the following activities:
- Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention for assigned book of business which includes fully-insured and self-insured medical benefits
- Submits and processes renewal updates and changes to internal teams.
- Offers creative service solutions to address clients’ evolving needs.
- Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).
- Monitors operations and service metrics for assigned customers on an ongoing basis.
- Executes tactical components of the account team’s business plan for each customer.
- Collaborates with account team members and functional support areas on the more complex product or service issues to meet client needs.
- Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
- Coordinates and attends Benefit Fairs and in person client engagements.
Pay Range
The typical pay range for this role is: minimum: $43,700 – maximum: $100,000.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Required Qualifications
- 1-3 years group health insurance experience preferably with 51+ employees or 3+ years in related discipline (ex. project management or client management)
- Multi-functional experience, e.g., underwriting, customer services, sales or membership/eligibility experience
Insurance license, as required by state law (may be obtained within 90 days of employment)
Preferred Qualifications
- 3 years’ service, sales, and/or account management experience in employer-sponsored benefit products with a health plan(s), consulting, brokerage(s), or employer(s).
- Proven track record of maintaining customer accounts through exceptional service.
- Must be detail-oriented & able to multi-task.
Education
College degree or equivalent work experience.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Dedicated Account Director
CVS Health, USA
Job ID: 2423029BR
Category: Sales and Account Management
Address: 600 University St
Location: Seattle, WA
Remote: WFH Flexible
Job Description
Role dedicated to one customer relationship.
Leads and develops effective account management strategies for one large and complex account and its multiple account team members to meet rigorous performance standards.
Expected to coordinate and manage deliverables throughout multiple functional areas of the business including but not limited to underwriting, product, claims and customer service.
Act as senior strategic business partner to customer
to develop and manage multi-year strategy to achieve customer and company objectives.
Negotiates multi-year financial and administrative terms for renewal and contract internally and externally.
Analyze and synthesize customer experience and operational data along with assessment of the health industry environment to develop recommendations and innovative solutions for customer.
Ensure customer is proactively informed of any regulatory issues and/or developing healthcare trends potentially impacting their benefits program strategy and assures internal partners are tracking towards customer-specific compliance requirements.
Leads preparation and execution of presentations to customer and its stakeholders.
Pay Range
The typical pay range for this role is: minimum: $60,400 – maximum: $124,100.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Required Qualifications
- 10+ years industry experience in Sales & Service – Account Management for groups of >5,000 members;
- Sales & Service – Complex negotiations;
- Sales & Service – Sales administration, support, reporting;
- Sales & Service – Self-insured/stop loss products;
- Sales & Service – Strategy development.
Preferred Qualifications
Leadership – Collaborating for Results, Leadership – Developing and Executing Strategy, Sales – Negotiating Collaboratively
Ideal candidate will have prior experience in a client management role, demonstrated examples of owning/managing large complex customer relationships and an operations background. Ability to manage for profitable growth, anticipate and respond to marketplace trends; develop strategies that drive the business; demonstrate cross-cultural sensitivity; integrate financial, marketing, and strategic concepts.
Experience working with public and/or labor customers.
Education
Bachelors degree or equivalent experience (15 years working experience)
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Account Director- S
CVS Health, USA
Job ID: 2418320BR
Category: Sales and Account Management
Address: 600 University St
Location: Seattle, WA
Remote: WFH Flexible
Job Description
Develops and executes effective account management strategies for larger, more complex public and labor accounts to meet profitable growth and cross-selling objectives.
Act as senior strategic business partner to constituents to optimize the positioning of Aetna’s products and services and to attain profitability and membership objectives.
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved.
Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer.
Formulates complex financial decision recommendations and presents them to management.
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.
Accountable for establishing and maintaining relationships with appropriate internal partners.
Ensure clients are kept informed of any regulatory issues and/or developing healthcare trends potentially impacting their benefits program strategy.
Works with clients to make certain that any changes resulting from this activity are appropriately addressed within the context of their business needs and employee benefits strategy.
Leads finalist presentations related to either new business or growth/cross sell opportunities on designated customers.
Pay Range
The typical pay range for this role is: minimum: $60,400 – maximum: $124,100.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
Required Qualifications
- 5-10 years industry or experience experience in Sales & Service – Account Management;
- Sales & Service – Complex negotiations;
- Sales & Service – Sales administration, support, reporting;
- Sales & Service – Self-insured/stop loss products;
- Sales & Service – Strategy development.
- Licensure as required by state.
Preferred Qualifications
Leadership – Collaborating for Results, Leadership – Developing and Executing Strategy, Sales – Negotiating Collaboratively
Ideal candidate will have prior experience in a client management role, demonstrated examples of owning/managing complex customer relationships and an operations background. Ability to manage for profitable growth, anticipate and respond to marketplace trends; develop strategies that drive the business; demonstrate cross-cultural sensitivity; integrate financial, marketing, and strategic concepts.
Experience working with public and/or labor customers.
Education
Bachelors degree or equivalent experience (9 years working experience)
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
