Job Opportunities @San Diego, CA

Overview: 

If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and the perseverance to helping put CIAT on the map as the school of choice for qualified candidates, let’s connect. 

The Admissions Manager will oversee all daily operations of the Admissions Department including new hire recruitment, team coaching, event participation, enrollment pipeline management, and new student success rates improvement, to successfully reach growth-centered enrollment goals each term.

Responsibilities:

• Recruit, coach, motivate, and supervise our growing team of Admissions Advisors to recruit top talent and improve performance metrics with a customer service-oriented approach.
• Execute quarterly and annual recruitment plans to meet or exceed enrollment goals for both on campus and online degree and certificate programs.
• Develop and implement a data-driven approach to forecasting and monitoring enrollment pipeline stages including appointment setting, interviews, financial aid consultations and new student retention rates.
• Develop and implement a data-driven approach to supervising all prospective student communication channels including phone, email, and chat.
• Oversee prospective student interviews to identify and motivate qualified candidates and ensure candidates are guided to the right programs to meet their career and educational goals.
• Ongoing team training to improve interview outcomes, overcome objections, increase confidence with program and IT industry knowledge, and streamline processes.
• Collaborate closely with Finance team to ensure successful and streamlined enrollment processes and to ensure prospective students are fully informed of their educational investment.
• Monitor and improve internal processes to ensure all Federal, State, accreditation and institutional policies and procedures are being met. 
• Conduct student interviews to evaluate re-entry acceptance and ensure student satisfaction.
• Facilitate and improve student onboarding processes to ensure qualified, ready candidates are entering their programs, including orientation, intro module, and career services preparation.
• Collaborate closely with Marketing team and CIAT Management team to identify new enrollment channels and provide continual feedback analysis for ongoing conversion rate improvements.
• Collaborate closely with Marketing and Career Services team to develop outreach strategies to facilitate partnerships with military, high schools, and industry.
• Coach, counsel, and discipline employees, in partnership with HR, using the progressive discipline policy if needed.
• Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards.
• Contribute to team effort by accomplishing results as needed.
• Process timely, accurate, fair, without bias, performance reviews.
• Embody CIAT’s mission and the goals of the department.
• Ensure a safe, secure, and ethical work environment.

• Bachelor’s degree or combination of education and experience preferred.
• Minimum 2 years of previous experience leading Admissions teams in higher education environments.
• Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Prefer 2 years in management.
• Experience recruiting students for both on-campus and online programs, understanding the mindset and goals of each type of student, and how to match qualified candidates with the right programs based on their education goals and career goals.
• An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements.
• Highly proficient data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics and goal setting.
• A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities 
• Strong presentation, public speaking, and writing skills. 
• Possess a sincere interest in helping others achieve life goals.
• Takes a customer-service oriented approach to recruiting and retaining students and collaborating with internal departments.
• Self-motivated, goal oriented, assertive, results driven, high energy, and highly ethical.
• Team player with a positive, can-do attitude.
• Strong organizational skills with the proven ability to prioritize.

Values

Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success.
• We value integrity and excellence in our employees and students.
• We treat ourselves and our students with dignity and respect.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success.
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.

Supervisory Responsibility

Supervises the Admissions department employees, including Admissions Advisors.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Travel to military bases, high schools, speaking engagements, conferences, or CIAT sponsored events may be required.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Sedentary work. Essential functions of this role require sitting for extended periods of time.
• Ability to type, use a computer to search for information and input information while speaking on the phone is required.
• The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role.
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

AAP/EEO Statement

California Institute of Arts & Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, California Institute of Arts & Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

California Institute of Arts & Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Arts & Technology’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.