Vehicle Readiness Specialist
| Job Category | Vehicle Service |
|---|---|
| Location | Rogers, Minnesota |
| Req. ID | 199744 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new customer delivery vehicles. Success requires a desire to work quickly and efficiently, be challenged, have a high level of accountability, and a personal satisfaction in doing a great job.
We are hiring for part-time and full-time positions.
What You’ll Do
- Clean service, loaner, and gallery vehicles
- Clean vehicle exteriors and interiors in compliance with company standards
- Operate steamers, hoses, vacuums, and other equipment
- Ability to spot check and manage paint correction onsite as needed
- Track schedules, prioritize, and manage time effectively to meet deadlines
- Communicate with various teams that are involved in the vehicle orientation process
- Manage inventory and reorder supplies, as needed
- Troubleshoot issues and escalate to management through appropriate channels when needed
- Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history, and ability to be insured
- High School diploma or equivalent
- Proven track record of a great work ethic
- Demonstrated ability to be a team player, Ability to lift 50 – 60 pounds
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Operations Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | Maplewood, Minnesota |
| Req. ID | 187174 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organizational support to maximize performance and productivity.
To succeed at Tesla you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
- Work alongside other employees to ensure smooth transitions for customers toward a successful delivery day appointment
- Demonstrate mastery of presenting, selling, and delivering the entire Tesla eco-system.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: ordering supplies, work orders, and vendor communication
- Maintaining store fleet: coordinating service & allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance
- Maintaining brand and EHS standards, cascading feedback, or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery
What You’ll Bring
- At least 1 year of related experience
- Proactive team member who is goal-oriented + highly motivated
- Ability to develop collaborative relationships as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic, and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends, and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age
- Maintain a valid driver’s license, as well as an acceptable and safe driving record
- Must successfully pass a pre-employment background check
- Eligible to legally work in the United States
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Rogers, Minnesota |
| Req. ID | 189220 |
| Job Type | Part-time |
Tesla participates in the E-Verify Program
What to Expect
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla, to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
We are hiring for part-time and full-time positions.
What You’ll Do
- Engage walk-in guests promptly, and personally with the goal of opening the conversation and ensuring they feel welcome
- Excite, engage, and educate customers through calls, emails, texts, and outbound events about Tesla’s product offering and answering questions
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information, scheduling and copiloting Test Drives for individuals who exhibit purchase intent
- Actively contribute to achieving monthly sales and delivery targets by meeting and exceeding individual Sales and KPI targets
- Effectively present, sell and support the delivery and installation of the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle; as well as the installation process, and provide continued support throughout ownership
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Conduct direct deliveries from Delivery Centers to customer homes
- Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
- At least 1+ year of customer service and/or sales experience with proven track record of meeting and/or exceeding goals
- Be positive, enthusiastic, and passionate about the changes in the personal transportation industry
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Great attention to detail with strong organization and communication skills
- Proficient with Microsoft Office suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age
- Must maintain a valid driver’s license and an acceptable and safe driving record
- Must successfully pass a pre-employment background check
- Eligible to legally work in the United States
Compensation and Benefits
Benefits
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- LGBTQ+ care concierge services
- Pet Insurance
Service Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Rogers, Minnesota |
| Req. ID | 131338 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Our Tesla Service Technicians are members of the largest technician team on the planet, working together in pursuit of our mission to accelerate the world’s transition to sustainable energy. Joining Tesla, means being a part of a team of the most talented Technicians and Engineers on the planet, working on cutting edge automotive technology and on the most advanced cars in production today. Our Technicians are the heart of every service location and we rely on their expertise in process improvement and in the delivery of the best service and products to our customers. We want you to elevate your professional growth through a combination of programs and on the job training, accelerating your career and unlocking your potential. With a global presence, we want to support your growth and career wherever life may take you. Our expectation is that you bring your full self to work each day, deliver high quality product, provide exceptional customer service, and help support our mission.
- Responsibilities
- Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line
- Work independently and as a team to drive maximum repair efficiency
- Provide feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
- Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
- Enjoy your company supplied laptop to support diagnostics and provide online training opportunities
- Operate a variety of top-of-the-line hand, power and shop tools
- Consistently and concisely detail and document repairs
- Inspect and maintain shop equipment and request replacement as required
- Partner with other teams to ensure delivery of an exceptional product by cleaning and detailing vehicles, as needed
- Assist with onboarding and training of new technicians to help upskill the team
- REQUIREMENTS
- High School Diploma or Associate Degree/Certificate, or work experience in a related technology space (aeronautics, engines, electrical, ships, etc.)
- Demonstrated ability to learn new technologies and processes, and adapt to change
- Ability to innovate, solve complex issues, and present new ideas
- Ability to follow oral and written instructions with attention to detail
- Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Section 609 Refrigerant handling certification preferred
- Experience working in a team-based environment and achieving common goals
- Evidence of a “safety first” attitude
- Basic command of the English language
- Must be at least 18 years of age
- Basic computer skills, including navigating web browsers and standard applications like Excel and Word.
- Valid driver’s license in the country (State for US) in which you are applying with a clean driving history
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tech Trainee (Automotive Service Intern) - Summer 2023
| Job Category | Vehicle Service |
|---|---|
| Location | Rogers, Minnesota |
| Req. ID | 183628 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
