Technical Writer
Job Location: Televox, Mobile, AL, USA
Employee Type: Full-Time
Job Type: Others
Date Posted: May 5, 2023
Job ID: 213490
Job Description
For this opening we will consider candidates from the following locations: Mobile, AL, United States.
TeleVox (a healthcare business line of West) is looking for a Technical Writer to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. Learn more about how our EHR-integrated platform supports personalized, two-way interactions with patients through their care journey by visiting www.televox.com.
This role will be responsible for creating and maintaining end-user documentation which may include technical specifications, document design requirements, and department style guide standards ensuring adherence to department policies and established deadlines; translate technical/non-technical information into manuals/web-based documents for non-technical /technical users ensuring documentation is kept up-to-date; research existing programs to determine if requirements documentation has been completed and follows a format required by the client or department; proactively oversee the activities involved in quality resolution of problems related to documentation issues; participate in activities associated with assigned projects, ensuring tasks are completed in a timely, accurate, and quality manner, striving to meet and exceed expectations
What You’ll Do:
- Create and maintain end-user documentation which may include technical specifications, document design requirements, and department style guide standards ensuring adherence to department policies and established deadlines
- Analyze technical specifications and designs, translate technical/non-technical information into manuals/web-based documents for non-technical/technical users ensuring documentation is kept up-to-date
- Prepare print and electronic versions of technical documents for distribution as required
- Perform research necessary to write assigned document, determining scope, content, purpose, and audience from guidelines provided
- Write and continuously maintain requirements documentation, striving for quality and accuracy
- Review technical requirements and instructions outlined by departmental staff requirement documentation
- Record and, if necessary, translate the given requirements and instructions into a written
- Technical specification that utilizes a specialized methodology and format required by the client or department
- Distribute specification document to appropriate internal staff and client contact, ensuring adherence to established deadlines
- Make updates to previously documented specifications as requirements change, distributing
- Changes in a timely manner
- Review all documentation to ensure translation of requirements into specification is accurate and error free prior to distribution
- Keep up-to-date on specification language and documentation format required by the client and internal clients
- Research existing programs to determine if requirement documentation has been completed and follows a format required by the client or internal contact analyze existing applications, host interfaces, and reports to identify and gather the requirements of the program, converting those requirements into a specialized technical specification document
- When necessary, meet with appropriate departmental staff to discuss and ensure thorough understanding of requirements on existing programs for completion of documentation
- May assist with determining and analyzing requirements for new programs, including data,
- Workflow, interfaces with other systems, outputs, etc., reviewing analysis with client and appropriate staff
- Utilize the requirements gathered to create thorough specification documentation
- Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
- Respond with a sense of urgency to problems escalated to employee’s level
- Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
- Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met
- Ensure quality resolution and thorough and accurate documentation of customer issues
- Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
- Participate in creating, administering, and continuously updating procedures for resolution of all related issues
- Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
- Prepare reports, material and documentation as requested
- May update project plan
- Create and maintain organized project files
- Provide project lead with status reports throughout assigned projects detailing project status and timeline
- Establish and maintain a professional relationship with team members and department contacts
- Cooperate with team members to meet goals or complete tasks
- Escalate work flow and communication issues to supervisor
- Treat all internal/external customers and team members with dignity/respect
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
Applicant for this job will be expected to meet the following minimum qualifications:
Education:
- Bachelor’s degree from an accredited college or technical school. Major course work in computer science, MIS, Journalism, Communication, English or related field preferred
- Equivalent work experience in a similar position may be substituted for educational requirements
What Experiences You Bring:
- Minimum 2 years technical writing or documentation experience required
- Minimum 1 year experience in the IVR/Speech Recognition industry preferred
- Based on department or area of responsibility the following may be required:
- Minimum 1 year experience with Visio
- Minimum 1 year experience with Framemaker
- Based on departmental need the one or more of the following may be preferred:
- Minimum 1 year of experience with Photoshop, Illustrator, Adobe Pro, InDesign or HTML
Compensation:
- Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.
Billing Representative
Job Location: West Technology Group, Mobile, AL, USA
Employee Type: Full-Time
Job Type: Others
Date Posted: April 30, 2023
Job ID: 213416
West Technology Group is hiring a Billing Representative. This position can be worked remotely in the United States. The Billing Representative will be responsible for performing billing functions ensuring billing is completed in a timely and accurate manner; provide resolution of billing discrepancies and issues; track payment information, develop, prepare, and update reports; compile data for report preparation resolving any discrepancies with data; ensure the quality resolution and thorough and accurate documentation of client complaints; research data to respond to client calls and complaints and perform follow-up calls to clients as needed. Candidates with NetSuite software experience will be highly considered.
MAJOR JOB ACCOUNTABILITIES
Billing Functions – Perform billing functions ensuring billing is completed in a timely and accurate manner, minimizing rebills, credits, client calls and complaints ensuring adherence to department policies and procedures
- Responsible for making account adjustments, write offs and billing corrections as directed by management
- Conduct research and analysis to provide resolution of billing discrepancies and issues
- Maintain product code price sheets and client files in an organized manner as needed, manually process add on billing
- Review all manual invoices for accuracy and ensure adherence to departmental policies and procedures
- Ensure posting of invoice batches in Accounts Receivable to ensure invoice is assigned to appropriate clients
- Prepare and mail, fax, or e-mail invoices, make allowances for any special billing requests by clients and enter postage charges or mail-in order charges to appropriate clients
- Maintain cash received by completing daily deposits and updating the accounts receivable system
- Enter new clients and delete clients from database and update product database
- Establish and maintain billing screens for all products, update weekly sales, revision dates and deletion dates
- Respond to special client requests, ensuring the data is accurate and complete
- File departmental paperwork as assigned by department
- Retrieve materials from files as requested
- May prepare accounting files for off-site storage and maintain records of inactive files and coordinate requests for retrieving files in off-site storage as assigned
Report Preparation – Generate reports as requested
- Conduct research and compile data for report preparation
- Prepare reports, identify and resolve discrepancies
- Distribute reports as requested by supervisor
Team Interfaces/Customer Service – Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Cooperate with team members to meet goals or complete tasks
- Provide quality customer service that exceeds customer expectations and improves level of service being provided
- Treat all internal/external customers, team members and department contacts with dignity/respect
- Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
- This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
- The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
- Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
- Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
- Consequently, job incumbents may be asked to perform other duties as required
- Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
- Please contact your local Employee Relations representative to request a review of any such accommodations
Education
- High school diploma or GED required
- Additional post-secondary course work in accounting, finance or related field preferred
Experience
- Minimum one year experience in a billing, finance or accounting environment required
Other
- Suite of software packages
Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $19.00 – $20.00 per hour.
Benefits:
Want to love where you work? At West, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What’s next…
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At West, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Manager of Talent Acquisition
Job Location: West Technology Group, Work From Home, USA
Employee Type: Full-Time
Job Type: Other
Date Posted: May 5, 2023
Job ID: 213512
West Technology Group is hiring a Manager of Talent Acquisition. This position can be worked remotely in the United States.
Job Summary:
This role will be responsible for maintaining talent pipelines, effectively communicating the company brand, collaborating with vendors to connect candidates with company opportunities and successfully leverage recruiting tools with a strong emphasis on social media. This person will build connections with Company management teams and business partners to assess hiring needs and build analytics as needed to adjust and support hiring practices and retain ongoing qualified talent. This role will be responsible for overseeing recruitment staff in multiple offices and remote.
Essential Duties:
- Lead an assigned team in integrating innovative and best practices to adequately develop and communicate the company brand and incorporate social recruiting strategies that may include expanding vendor/tool options and utilizing new methods to connect with potential candidates
- Assist in the design, execution, and maintenance of a best-in-class onboarding program that includes every facet of both the candidate and hiring manager’s experience in conjunction with HR leadership
- Serve as player-coach, carrying requisition load as appropriate
- Build connections with company management teams and business partners to assess hiring needs and build analytics
- Spearhead recruitment advertising campaigns, including social media initiatives, career fairs, job board postings
- Ensure data integrity in the ATS by holding team members and peers accountable
- Maintain data and analytics to measure the return on investment (ROI) of talent acquisition programs, including metrics on source of hire, time to hire/time to fill, measurement of candidate experience, new hire retention, quality of hiring and ensuring a diverse pipeline of talent
- Generate and deliver reports and presentations related to Talent Acquisition
- Properly interpret and communicate strategies, policies and procedures
- Assist in vendor relationships and negotiations to ensure the acquisition and implementation of appropriate programs and products fully support the talent management strategy and initiatives
- Develop departmental team members to be successful in recruiting across a wide spectrum of roles to include professional staff recruiting and volume recruiting
- Perform additional and related duties as assigned
- General mental and physical requirements of an indoor office environment are expected
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university required with focus on human resources, organizational development, business administration, or related field is required. Equivalent work experience in similar position may be substituted
- Minimum 4 years of human resources, talent acquisition experience is required to include the development of innovative recruitment strategies using a wide variety of tools
- Minimum of 2 years of lead or supervisory experience required
- Experience in candidate sourcing and social media strategy is preferred
- Must be proficient in Microsoft Office Suite
- Familiarity with equal opportunity hiring processes and diversity, equity and inclusion best-practices is also necessary
Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $85,000 – $95,000 annually.
Benefits:
Want to love where you work? At West, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What’s next…
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At West, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.
