Tech Trainee (Automotive Service Intern) - Summer 2023
| Job Category | Vehicle Service |
|---|---|
| Location | Maplewood, Minnesota |
| Req. ID | 183631 |
| Job Type | Intern/Apprentice |
Tesla participates in the E-Verify Program
As a full-time Tesla Intern, you will be eligible for:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Company Paid Basic Life, AD&D, and short-term disability insurance
- Employee Assistance Program
- Sick time after 90 days of employment and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Commuter benefits
- Employee discounts and perks program
Service Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | Maplewood, Minnesota |
| Req. ID | 187174 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Interested in becoming a part of a world-class service team supporting the latest EV technology? We look forward to hearing from you.
- Answer Phone Calls, Emails and Drive In’s to address any customer concerns.
- Return missed phone calls & emails within 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail is critical
- Conduct Transactions within the system; walk customer through correction and provide summary
- Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with customer on services provided; ensure customer satisfaction
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, and shop tools
- Experience in operational use of automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team environment to achieve common goals
- High School diploma or equivalent
- Proficient in Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must be at least 18 years of age
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Operations Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Maplewood, Minnesota |
| Req. ID | 191725 |
| Job Type | Part-time |
Tesla participates in the E-Verify Program
What to Expect
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organizational support to maximize performance and productivity.
To succeed at Tesla you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
- Work alongside other employees to ensure smooth transitions for customers toward a successful delivery day appointment
- Demonstrate mastery of presenting, selling, and delivering the entire Tesla eco-system.
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Maintaining store facilities: ordering supplies, work orders, and vendor communication
- Maintaining store fleet: coordinating service & allocation Management
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance
- Maintaining brand and EHS standards, cascading feedback, or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery
What You’ll Bring
- At least 1 year of related experience
- Proactive team member who is goal-oriented + highly motivated
- Ability to develop collaborative relationships as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic, and passionate mindset
- Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)
- Ability to work evening hours, weekends, and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age
- Maintain a valid driver’s license, as well as an acceptable and safe driving record
- Must successfully pass a pre-employment background check
- Eligible to legally work in the United States
Compensation and Benefits
Benefits
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- LGBTQ+ care concierge services
- Pet Insurance
Parts Advisor - Maplewood, MN
Tesla participates in the E-Verify Program
· Source parts from distribution centers and other service center locations and allocate them to vehicle service appointments
· Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
· Review upcoming appointments and ensure they are properly prepared and documented in our system · Prepare internal orders for shipment to other service center locations
· Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
· Systematically receive, inspect, and put away stock and special-order parts · Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
· Proactively maintain automated inventory replenishment lists
· Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics
· Collaborate across organization and communicate parts updates and availability
· Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
· Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
· Additional responsibilities as assigned to meet business needs
· Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
· Ability to thrive in a team-based environment and achieve common goals
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Great problem-solving skills, and strong ability to take initiative and be proactive
· Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
· Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
· Able to certify at Parts Advisors 1 and obtain Tesla forklift certification
· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable Physical Requirements
· Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
· Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.
· Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Maplewood, Minnesota |
| Req. ID | 174835 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla, to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
We are hiring for part-time and full-time positions.
What You’ll Do
- Engage walk-in guests promptly, and personally with the goal of opening the conversation and ensuring they feel welcome
- Excite, engage, and educate customers through calls, emails, texts, and outbound events about Tesla’s product offering and answering questions
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information, scheduling and copiloting Test Drives for individuals who exhibit purchase intent
- Actively contribute to achieving monthly sales and delivery targets by meeting and exceeding individual Sales and KPI targets
- Effectively present, sell and support the delivery and installation of the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle; as well as the installation process, and provide continued support throughout ownership
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Conduct direct deliveries from Delivery Centers to customer homes
Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
- At least 1+ year of customer service and/or sales experience with proven track record of meeting and/or exceeding goals
- Be positive, enthusiastic, and passionate about the changes in the personal transportation industry
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Great attention to detail with strong organization and communication skills
- Proficient with Microsoft Office suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age
- Must maintain a valid driver’s license and an acceptable and safe driving record
- Must successfully pass a pre-employment background check
- Eligible to legally work in the United States
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
