Parts Advisor - Lynnwood, WA
| Job Category | Supply Chain |
|---|---|
| Location | Lynnwood, Washington |
| Req. ID | 188599 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
· Source parts from distribution centers and other service center locations and allocate them to vehicle service appointments
· Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
· Review upcoming appointments and ensure they are properly prepared and documented in our system · Prepare internal orders for shipment to other service center locations
· Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
· Systematically receive, inspect, and put away stock and special-order parts · Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
· Proactively maintain automated inventory replenishment lists
· Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics
· Collaborate across organization and communicate parts updates and availability
· Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
· Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
· Additional responsibilities as assigned to meet business needs
· Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
· Ability to thrive in a team-based environment and achieve common goals
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Great problem-solving skills, and strong ability to take initiative and be proactive
· Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
· Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
· Able to certify at Parts Advisors 1 and obtain Tesla forklift certification
· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable Physical Requirements
· Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
· Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.
· Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Parts Advisor I – $16.00 – $24.00/hour
- Parts Advisor II – $19.00 – $28.00/hour
- Parts Advisor III – $23.00 – $34.00/hour
- Parts Advisor IV – $27.00 – $41.00/hour
- Lead Parts Advisor – $33.00 – $49.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Tesla Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Lynnwood, Washington |
| Req. ID | 185545 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
· Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
· Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
· Effectively present and sell and support the delivery and installation the entire Tesla eco-system
· Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
· Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
· Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
· Execute customer documents on delivery day
· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
· Conduct direct deliveries from Delivery Centers to customer homes
· Perform additional responsibilities as assigned to meet business needs
· At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
· Positive, enthusiastic and passionate about the changes in the personal transportation industry
· Ability to understand and convey business issues and technical concepts
· Strong sense of team mentality and reliability
· Great attention to detail with strong organization and communication skills
· Proficient with Microsoft Office suite and CRM tools
· Ability to work evening hours, weekends and holidays in a retail environment
· Ability to obtain appropriate state licensing, where applicable
· Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
· Must be able to successfully pass a pre-employment background check
· Legal right to work in the United States
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Tesla Advisor – $18.00 – $18.00/hour
- Tesla Advisor 2 – $24.00 – $24.00/hour
- Tesla Advisor 3 – $26.00 – $38.00/hour
- Tesla Advisor 5 – $30.00 – $45.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Mobile Glass Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Lynnwood, Washington |
| Req. ID | 132520 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Tesla is looking for an experienced Mobile Glass Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. The role will require daily travel within the region directed by Mobile Glass Dispatch team. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. More details about the job are listed below:
Responsibilities
· Operate a variety of hand, power, and shop tools as required to service automotive glass components
· Perform repairs and replacements of vehicle glass components
· Partner with experienced technicians on the inspection, repair, and service of Tesla electric vehicles, as needed
· When applicable, ensure vehicle Driver’s Assistance System is operating as intended with utilization of computer/calibration software
· Perform equipment inspections, adjustments and certifications
· Maintain records of time, expenses and materials
· Perform other related duties as assigned
· Help maintain cleanliness of vehicles
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Safely operate company vehicle
· Communicate professionally with customers and other stakeholders
· Daily regional travel
Requirements
· Knowledge and training on removing and installing glass, primarily windshields.
· Trade school training/ ASE’s a plus
· Excellent oral and written communication skills as well as the ability to follow written instructions, with attention to detail
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public and multiple internal stakeholders
· Ability to quickly learn and adapt to new systems, processes, and a dynamic work environment
· Must be comfortable with daily regional travel and operating a large service vehicle
· Must display a sense of urgency when responding to customer Roadside Assistance needs
· Excellent customer service and problem-solving abilities
Employee Benefits
· Full benefits from day 1 for you and your eligible dependents
· Aetna PPO and HSA plans (including infertility and transgender coverage)
· 2 medical plan choices with $0 paycheck contribution
· Vision & dental plans (including orthodontic coverage)
· Healthcare and Dependent Care Flexible Spending Accounts
· Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
· Company paid Life, AD&D, short-term and long-term disability
· 401(k) match, Employee Stock Purchase Plans, and other financial benefits
· Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
· Back-up childcare and employee discounts
· Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
· Voluntary Identity Theft and Legal Services plans
· Adoption and surrogacy benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Service Center Technician, Auto I – $21.00 – $31.00/hour
- Service Center Technician, Auto II – $24.00 – $36.00/hour
- Service Center Technician, Auto III – $28.00 – $43.00/hour
- Service Center Technician, Auto IV – $33.00 – $50.00/hour
- Service Center Technician, Auto V – $38.00 – $58.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Lead Vehicle Readiness Specialist
| Job Category | Vehicle Service |
|---|---|
| Location | Lynnwood, Washington |
| Req. ID | 185761 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new customer delivery vehicles. Success requires a desire to work quickly and efficiently, be challenged, have a high level of accountability, and a personal satisfaction in doing a great job.
Responsibilities
· Clean service, loaner, and gallery vehicles
· Clean vehicle exteriors and interiors in compliance with company standards
· Operate steamers, hoses, vacuums, and other equipment
· Ability to spot check and manage paint correction onsite as needed
· Track schedules, prioritize, and manage time effectively to meet deadlines
· Communicate with various teams that are involved in the vehicle orientation process
· Manage inventory and reorder supplies, as needed
· Troubleshoot issues and escalate to management through appropriate channels when needed
· Perform additional responsibilities as assigned to meet business needs
Requirements
· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history, and ability to be insured
· High School diploma or equivalent
· Proven track record of a great work ethic
· Demonstrated ability to be a team player
· Ability to lift 50 – 60 pounds
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Service Support Associate I – $16.00 – $24.00/hour
- Service Support Associate I – $15.00 – $22.00/hour
- Service Support Associate II – $17.00 – $25.00/hour
- Service Support Associate II – $15.00 – $22.00/hour
- Service Support Associate III – $19.00 – $28.00/hour
- Service Support Associate III – $17.00 – $26.00/hour
- Service Support Associate IV – $17.00 – $26.00/hour
- Service Support Associate IV – $20.00 – $30.00/hour
- Lead Service Support Associate – $21.00 – $32.00/hour
- Lead Service Support Associate – $23.00 – $34.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Service Supervisor
| Job Category | Vehicle Service |
|---|---|
| Location | Lynnwood, Washington |
| Req. ID | 181249 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Tesla’s Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.
What You’ll Do
- Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center.
- Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
- Lead, coach and develop a highly engaged team of technicians.
- Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs.
- Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
- Monitor to ensure that all employees comply with safety regulations and the service center’s safety program.
- Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies.
- Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources.
- Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization.
- Partner with Service Manager to scale and grow the service production team in support of company targets.
- Perform other duties as assigned by the Service Manager.
What You’ll Bring
- Associates or B.S. degree or equivalent preferred.
- Prior leadership experience in a service-focused industry preferred. Automotive expertise not required.
- Ability to meet deadlines and be accountable for quality / quantity.
- Able to manage multiple tasks with competing priorities, establish and achieve goals.
- Ability to lead group root cause problem solving activities and rapidly develop countermeasures
- Able to effectively interact with customers as required
- Excellent interpersonal and communication skills.
- One to three years of industrial supervisory or similar leadership experience preferred.
- Able to work a flexible schedule, including weekday and weekend overtime.
- Good computer skills, experience with Microsoft Office a must.
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
- Supervisor Service – $68,400 – $102,600/annual salary
- Associate Mgr Service, Auto – $91,200 – $136,800/annual salary
- Mgr Service – $114,000 – $171,000/annual salary
- Sr Mgr Service – $136,800 – $205,200/annual salary
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
