Tech Trainee (Automotive Service Intern) - Summer 2023
Tesla, USA
Job Category: Vehicle Service
Location: Loveland, Colorado
Req. ID: 182773
Job Type: Intern/Apprentice
Job Description
Tesla participates in the E-Verify Program.
What to Expect
As a Tech Trainee you are working on one of the most progressive vehicles in the world. This position is customer facing, so solid customer service skills combined with exceptional “hands on” technical ability go hand in hand. This position is located at the service center. Communication is highly important. Excellent Oral and Written communication required. If you are able to deliver strong customer satisfaction consistently, are motivated and a team player, we are interested in speaking with you. Relevant military service may be substituted for industry experience, and military veterans are encouraged to apply.
- Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles.
- Operate a variety of hand, power, and shop tools.
- Perform equipment inspections, adjustments and certifications.
- Perform Pre-Delivery Inspections (PDI) of new cars.
- Maintain records of time and materials.
- Maintain inventory of shop supplies and parts.
- Perform other related duties as assigned.
- Help maintain vehicle cleanliness of customer cars.
- Support lead technicians as needed.
- Knowledge of: Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
- Efficient skills in basic automotive techniques related to repair and servicing of automobiles.
- Support Parts & Front of House operations as needed or on a rotational basis
- High School Diploma or GED.
- Post-secondary automotive education (or equivalent military service experience) preferred but not required.
- Must be at least 18 years of age.
- Valid driver’s license, clean driving record and insurable.
- Must be capable of reporting to training location or local service center as needed.
- Ability to lift up to 60 pounds.
- Must follow verbal and written instructions with attention to detail.
- Be able to work in a team-based environment and achieve set goals.
- Must have a “safety first” attitude.
- Familiar understanding of the English language.
- Basic computer skills, including navigating web browsers and using standard applications such as Microsoft Office (Word, Excel, Powerpoint, Outlook).
As a full-time Tesla Intern, you will be eligible for:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Company Paid Basic Life, AD&D, and short-term disability insurance
- Employee Assistance Program
- Sick time after 90 days of employment and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Commuter benefits
- Employee discounts and perks program
General Manager
Tesla, USA
Job Category: Vehicle Service
Location: Loveland, Colorado
Req. ID: 188659
Job Type: Full-Time
Job Description
Tesla participates in the E-Verify Program.
What to Expect
- Hires an excellent team of strong and diverse leaders and takes personal responsibility for their onboarding and continued development.
- Has consistent 1:1s with reports and creates a culture of regular coaching and feedback.
- Addresses low performance quickly and compassionately. Resolves all people and safety issues in a timely and effective manner.
- Collaborates effectively with Human Resources and appropriate partners.
- Retains and develops top performers. Takes the time to understand individuals’ motivations and actively coaches towards development goals by providing actionable feedback. Multiplies the capabilities of team members and unleashes the team’s potential.
- Energizes others and builds a team culture of high performance and trust. Champions inclusion, psychological safety, and courage. Creates an environment where all voices feel confident speaking up.
- Owns the customer journey from end to end and continually strives to improve customer happiness.
- Actively monitors customer service trends to make necessary improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the experience.
SITUATIONAL ADAPTABILITY
- Dynamic problem solver who tackles change by leading with the Why and inspiring buy-in and action.
- Allocates and shifts resources as needed based on business priorities and customer experience. Resilient and calm under intense pressure.
- Coachable. Takes full ownership of personal development. Regularly solicits feedback from teammates above, below, and adjacent, and demonstrates learning agility by making clear behavioral changes.
- Highly mission-driven and motivates others to see the big picture.
- Takes full responsibility for communicating business priorities to the team and stakeholders.
- Removes barriers and provides cover so team can execute against goals. Direct reports know what is expected of them, and how their work ties into the broader team direction.
- Understands and owns every aspect of the site’s performance. Sets targets, drives execution, and holds the team accountable both for individual and team results. Drives standardization in alignment with broader organizational goals.
- People-first leader who prioritizes team development
- Relentless drive for excellence; provides recognition and feedback daily
- Multiplier who elevates the thinking and output of everyone around them, while also making them feel included and valued
- First-principles thinker who finds a creative path to solve previously unsolvable problems
- Exceptional integrity through dedicated and ethical approach to sales and service operations
- Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
- Must have and maintain a valid driver’s license and
- Ability to obtain appropriate state licensing, where applicable
- Bachelor’s Degree and/or equivalent experience leading an end-to-end customer-facing operation
- Experience leading large teams in a fast-paced environment
- Functional experience in roles supporting both Sales/acquisition of new customers and Service/support of existing customers
- Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
- Experience leading teams and managing a diverse group of roles and responsibilities
PHYSICAL REQUIREMENTS
- Must be able to stand or sit for 8 hours or more
- Occasional travel required for offsite meetings and events; normally less than 10% of the time
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program