Tesla Advisor - Part-Time
| Job Category | Sales & Customer Support |
|---|---|
| Location | Fife, Washington |
| Req. ID | 185563 |
| Job Type | Part-time |
Tesla participates in the E-Verify Program
The Role
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Responsibilities
· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
· Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
· Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
· Effectively present and sell and support the delivery and installation the entire Tesla eco-system
· Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
· Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
· Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
· Execute customer documents on delivery day
· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
· Conduct direct deliveries from Delivery Centers to customer homes
· Perform additional responsibilities as assigned to meet business needs
Requirements
· At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
· Positive, enthusiastic and passionate about the changes in the personal transportation industry
· Ability to understand and convey business issues and technical concepts
· Strong sense of team mentality and reliability
· Great attention to detail with strong organization and communication skills
· Proficient with Microsoft Office suite and CRM tools
· Ability to work evening hours, weekends and holidays in a retail environment
· Ability to obtain appropriate state licensing, where applicable
· Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
· Must be able to successfully pass a pre-employment background check
· Legal right to work in the United States
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- LGBTQ+ care concierge services
- Pet Insurance
- Tesla Advisor – $17.00 – $17.00/hour
- Tesla Advisor 2 – $22.00 – $22.00/hour
- Tesla Advisor 3 – $24.00 – $36.00/hour
- Tesla Advisor 5 – $28.00 – $43.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Service Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Fife, Washington |
| Req. ID | 164059 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Our Tesla Service Technicians are members of the largest technician team on the planet, working together in pursuit of our mission to accelerate the world’s transition to sustainable energy. Joining Tesla, means being a part of a team of the most talented Technicians and Engineers on the planet, working on cutting edge automotive technology and on the most advanced cars in production today.
Our Technicians are the heart of every service location and we rely on their expertise in process improvement and in the delivery of the best service and products to our customers. We want you to elevate your professional growth through a combination of programs and on the job training, accelerating your career and unlocking your potential. With a global presence, we want to support your growth and career wherever life may take you. Our expectation is that you bring your full self to work each day, deliver high quality product, provide exceptional customer service, and help support our mission.
Responsibilities
· Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line
· Work independently and as a team to drive maximum repair efficiency
· Provide feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
· Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
· Enjoy your company supplied laptop to support diagnostics and provide online training opportunities
· Operate a variety of top-of-the-line hand, power and shop tools
· Consistently and concisely detail and document repairs
· Inspect and maintain shop equipment and request replacement as required
· Partner with other teams to ensure delivery of an exceptional product by cleaning and detailing vehicles, as needed
· Assist with onboarding and training of new technicians to help upskill the team
Requirements
· High School Diploma or Associate Degree/Certificate, or work experience in a related technology space (aeronautics, engines, electrical, ships, etc.)
· Automotive Service Technicians License, or desire to become Technician Apprentice through provincial schooling (Canada only)
· Demonstrated ability to learn new technologies and processes, and adapt to change
· Ability to innovate, solve complex issues, and present new ideas
· Ability to follow oral and written instructions with attention to detail
· Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
· Section 609 Refrigerant handling certification preferred
· Experience working in a team-based environment and achieving common goals
· Evidence of a “safety first” attitude
· Basic command of the English or French (Canada Only) language
· Must be at least 18 years of age
· Basic computer skills, including navigating web browsers and standard applications like Excel and Word.
· Valid driver’s license in the country (State for US) in which you are applying with a clean driving history
Employee Benefits
· Full benefits from day 1 for you and your eligible dependents
· Aetna PPO and HSA plans (including infertility and transgender coverage)
· 2 medical plan choices with $0 paycheck contribution
· Vision & dental plans (including orthodontic coverage)
· Healthcare and Dependent Care Flexible Spending Accounts
· Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
· Company paid Life, AD&D, short-term and long-term disability
· 401(k) match, Employee Stock Purchase Plans, and other financial benefits
· Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
· Back-up childcare and employee discounts
· Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
· Voluntary Identity Theft and Legal Services plans
· Adoption and surrogacy benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Service Center Technician, Auto I – $20.00 – $30.00/hour
- Service Center Technician, Auto II – $23.00 – $34.00/hour
- Service Center Technician, Auto III – $27.00 – $40.00/hour
- Service Center Technician, Auto IV – $32.00 – $48.00/hour
- Service Center Technician, Auto V – $36.00 – $55.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Service Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | Fife, Washington |
| Req. ID | 153958 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
· Return missed phone calls, email in no less than 5 minutes
· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
· Accurately record issues and data into Dealer Management System. Attention to detail critical
· Conduct Transactions w/ system; walk customer through correction and provide summary
· Communicate estimated completion time, regular updates and follow through on each customer vehicle
· Coordinate the detail of every vehicle prior to delivery
· Coordinate the delivery time or pick up with each customer
· Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements
· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
· Understanding of basic automotive techniques related to repair and servicing of automobiles
· Ability to follow oral and written instructions with attention to detail
· Willingness to learn new and innovative automotive technologies
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
· Perform detailed daily record keeping and reporting
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Work in a team-based environment and achieve common goal
· High School diploma or equivalent
· Dealer Management System(s), Outlook, and MS Office
· Associate Degree or certificate in Automotive Technology, preferred
· Retail automotive service experience, preferred
· Must have and maintain a valid driver’s license and an acceptable and safe driving record
· Must have two years of driving experience
Employee Benefits
· Full benefits from day 1 for you and your eligible dependents
· Aetna PPO and HSA plans (including infertility and transgender coverage)
· 2 medical plan choices with $0 paycheck contribution
· Vision & dental plans (including orthodontic coverage)
· Healthcare and Dependent Care Flexible Spending Accounts
· Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
· Company paid Life, AD&D, short-term and long-term disability
· 401(k) match, Employee Stock Purchase Plans, and other financial benefits
· Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
· Back-up childcare and employee discounts
· Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
· Voluntary Identity Theft and Legal Services plans
· Adoption and surrogacy benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Service Advisor I – $16.00 – $24.00/hour
- Service Advisor II – $18.00 – $27.00/hour
- Service Advisor III – $21.00 – $31.00/hour
- Service Advisor IV – $24.00 – $37.00/hour
- Service Advisor V – $29.00 – $43.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Tesla Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Fife, Washington |
| Req. ID | 185566 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
· Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
· Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
· Effectively present and sell and support the delivery and installation the entire Tesla eco-system
· Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
· Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
· Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
· Execute customer documents on delivery day
· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
· Conduct direct deliveries from Delivery Centers to customer homes
· Perform additional responsibilities as assigned to meet business needs
· At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals
· Positive, enthusiastic and passionate about the changes in the personal transportation industry
· Ability to understand and convey business issues and technical concepts
· Strong sense of team mentality and reliability
· Great attention to detail with strong organization and communication skills
· Proficient with Microsoft Office suite and CRM tools
· Ability to work evening hours, weekends and holidays in a retail environment
· Ability to obtain appropriate state licensing, where applicable
· Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
· Must be able to successfully pass a pre-employment background check
· Legal right to work in the United States
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Tesla Advisor – $17.00 – $17.00/hour
- Tesla Advisor 2 – $22.00 – $22.00/hour
- Tesla Advisor 3 – $24.00 – $36.00/hour
- Tesla Advisor 5 – $28.00 – $43.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Lead Vehicle Readiness Specialist
| Job Category | Vehicle Service |
|---|---|
| Location | Fife, Washington |
| Req. ID | 185758 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new customer delivery vehicles. Success requires a desire to work quickly and efficiently, be challenged, have a high level of accountability, and a personal satisfaction in doing a great job.
Responsibilities
· Clean service, loaner, and gallery vehicles
· Clean vehicle exteriors and interiors in compliance with company standards
· Operate steamers, hoses, vacuums, and other equipment
· Ability to spot check and manage paint correction onsite as needed
· Track schedules, prioritize, and manage time effectively to meet deadlines
· Communicate with various teams that are involved in the vehicle orientation process
· Manage inventory and reorder supplies, as needed
· Troubleshoot issues and escalate to management through appropriate channels when needed
· Perform additional responsibilities as assigned to meet business needs
Requirements
· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history, and ability to be insured
· High School diploma or equivalent
· Proven track record of a great work ethic
· Demonstrated ability to be a team player
· Ability to lift 50 – 60 pounds
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Service Support Associate I – $15.00 – $23.00/hour
- Service Support Associate I – $14.00 – $21.00/hour
- Service Support Associate II – $16.00 – $24.00/hour
- Service Support Associate II – $14.00 – $21.00/hour
- Service Support Associate III – $18.00 – $26.00/hour
- Service Support Associate III – $17.00 – $25.00/hour
- Service Support Associate IV – $17.00 – $25.00/hour
- Service Support Associate IV – $19.00 – $29.00/hour
- Lead Service Support Associate – $20.00 – $30.00/hour
- Lead Service Support Associate – $22.00 – $32.00/hour
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
