Mobile Roadside Router
| Job Category | Vehicle Service |
|---|---|
| Location | Brandon, Mississippi |
| Req. ID | 191437 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Tesla is looking for a Mobile Service Roadside Router to work on one of the most progressive vehicle brands in the world. Your goal would be to help increase roadside response and decrease tows to Service for items that can be addressed onsite, providing a one-touch Tesla experience. We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and can work through urgent situations with precision and speed. Our Mobile Service Advisor team is the heartbeat of our team’s operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible. Strong communication is a must, as this team acts as the coordinate between the Roadside Support team and the Mobile Service team.
Experienced persons may have a background in emergency dispatching, roadside support, and/or high level customer service type roles. Candidates must be able to thrive in a high energy team environment managing multiple events at once, responding with urgency. You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams. You will partner with them to carry out Tesla’s mission of accelerating the world’s transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand
What You’ll Do
- Responsible for roadside response across a multi-market, assigned geographic area
- Manage customer expectations around response times and services provided
- Provide highest level of verbal and written communication to the Mobile Tire and Roadside Support teams
- Coordinate service with Mobile Service Technicians in urgent and non-urgent situations when needed
- Work in a creative and pro-active manner to resolve customer flat tire events, and other roadside related concerns, using the resources at your disposal
- Partner with local Parts teams to understand inventory levels and locations
- Strategically stage and schedule the fleet ensuring they are placed in areas to efficiently respond to roadside requests and scheduled jobs continuously throughout the day
- Accurately manage job information and requests into dispatch operations system and CRM
What You’ll Bring
- High Customer Service acumen
- Strong familiarity of assigned geographic area
- Ability to work across multiple internal and external platforms to manage work (TCC, TSS, Ranger, SCA, TowBook, etc.)
- Comfortable providing constructive, real time, feedback to internal teams (Customer Support)
- Comfortable with ambiguity
- Ability to multi-task effectively
- Provide highest level of verbal and written communication
- Sense of Urgency
- Attention to Detail
- Strategic Mindset
- Strong team player
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Brandon, Mississippi |
| Req. ID | 190855 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla, to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
We are hiring for part-time and full-time positions.
What You’ll Do
- Engage walk-in guests promptly, and personally with the goal of opening the conversation and ensuring they feel welcome
- Excite, engage, and educate customers through calls, emails, texts, and outbound events about Tesla’s product offering and answering questions
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information, scheduling and copiloting Test Drives for individuals who exhibit purchase intent
- Actively contribute to achieving monthly sales and delivery targets by meeting and exceeding individual Sales and KPI targets
- Effectively present, sell and support the delivery and installation of the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle; as well as the installation process, and provide continued support throughout ownership
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Conduct direct deliveries from Delivery Centers to customer homes
- Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
- At least 1+ year of customer service and/or sales experience with proven track record of meeting and/or exceeding goals
- Be positive, enthusiastic, and passionate about the changes in the personal transportation industry
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Great attention to detail with strong organization and communication skills
- Proficient with Microsoft Office suite and CRM tools
- Ability to work evening hours, weekends, and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age
- Must maintain a valid driver’s license and an acceptable and safe driving record
- Must successfully pass a pre-employment background check
- Eligible to legally work in the United States
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Vehicle Readiness Specialist
| Job Category | Vehicle Service |
|---|---|
| Location | Brandon, Mississippi |
| Req. ID | 189235 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new customer delivery vehicles. Success requires a desire to work quickly and efficiently, be challenged, have a high level of accountability, and a personal satisfaction in doing a great job.
We are hiring for part-time and full-time positions.
What You’ll Do
- Clean service, loaner, and gallery vehicles
- Clean vehicle exteriors and interiors in compliance with company standards
- Operate steamers, hoses, vacuums, and other equipment
- Ability to spot check and manage paint correction onsite as needed
- Track schedules, prioritize, and manage time effectively to meet deadlines
- Communicate with various teams that are involved in the vehicle orientation process
- Manage inventory and reorder supplies, as needed
- Troubleshoot issues and escalate to management through appropriate channels when needed
- Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history, and ability to be insured
- High School diploma or equivalent
- Proven track record of a great work ethic
- Demonstrated ability to be a team player
- Ability to lift 50 – 60 pounds
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Service Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | Brandon, Mississippi |
| Req. ID | 190840 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Interested in becoming a part of a world-class service team supporting the latest EV technology? We look forward to hearing from you.
- Answer Phone Calls, Emails and Drive In’s to address any customer concerns.
- Return missed phone calls & emails within 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail is critical
- Conduct Transactions within the system; walk customer through correction and provide summary
- Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with customer on services provided; ensure customer satisfaction
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, and shop tools
- Experience in operational use of automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team environment to achieve common goals
- High School diploma or equivalent
- Proficient in Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must be at least 18 years of age
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Mobile Service Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Brandon, Mississippi |
| Req. ID | 191209 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Our Tesla Service Technicians are members of the largest technician team on the planet, working together in pursuit of our mission to accelerate the world’s transition to sustainable energy. Joining Tesla means being a part of a team composed of the most talented Technicians and Engineers on the planet. Our technicians work on cutting edge automotive technology and on the most advanced cars in production today.
Service Technicians at Tesla are the heart of every service location. We rely on their expertise in process improvement and in the delivery of the best service and products to our customers. We want you to elevate your professional growth through a combination of programs and on the job training while accelerating your career and unlocking your potential. With a global presence, we want to support your growth and career wherever life may take you. Our expectation is that you bring your full self to work each day, deliver high quality product, provide exceptional customer service, and help support our mission.
- Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line
- Work independently and as a team to drive maximum repair efficiency
- Provide feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
- Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
- Utilize your company supplied laptop to support diagnostics and provide online training opportunities
- Operate a variety of top-of-the-line hand, power, and shop tools
- Consistently and concisely detail and document repairs
- Inspect and maintain shop equipment and request replacement as required
- Partner with other teams to ensure delivery of an exceptional product by cleaning and detailing vehicles as needed
- Assist with onboarding and training of new technicians to help upskill the team
- High School Diploma or Associate Degree/Certificate, or work experience in a related technology space (aeronautics, engines, electrical, ships, etc.)
- Automotive Service Technicians License, or desire to become Technician Apprentice through provincial schooling (Canada only)
- Demonstrated ability to learn new technologies and processes, and adapt to change
- Ability to innovate, solve complex issues, and present new ideas
- Ability to follow oral and written instructions with attention to detail
- Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Section 609 Refrigerant handling certification preferred
- Experience working in a team-based environment to achieve common goals
- Evidence of a “safety first” attitude
- Basic command of the English or French (Canada Only) language
- Must be at least 18 years of age
- Basic computer skills, including navigating web browsers and standard applications like Excel and Word.
- Valid driver’s license in the country (State for US) in which you are applying, along with a clean driving history
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
