Customer Experience Manager - Bend
| Job Category | Sales & Customer Support |
|---|---|
| Location | BEND, Oregon |
| Req. ID | 188977 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
Business Health
- Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop team on sales and delivery processes
- Analyze data and collaborate with Store Manager on business strategies and set goals
- Coach and motivate team to meet assigned sales, delivery and productivity goals
- Ensure team is fluent in all aspects of product knowledge
- Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery Operations during Manager on Duty Shifts
- Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Customer Experience
- Responsible for ensuring all employees provide best in class customer experience for every customer
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
Employee Engagement
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide in the moment feedback to drive results
- Ensure all employees adhere to Tesla policies and procedures
- Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
Brand Standards
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
- Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
What You’ll Bring
- Bachelor’s degree or equivalent work experience
- 2+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Dedicated and ethical approach to sales and sales operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment
- Ability to relocate as needed
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
- Ability to obtain appropriate state licensing, where applicable
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Service Advisor
| Job Category | Vehicle Service |
|---|---|
| Location | BEND, Oregon |
| Req. ID | 180484 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
· Return missed phone calls, email in no less than 5 minutes
· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
· Accurately record issues and data into Dealer Management System. Attention to detail critical
· Conduct Transactions w/ system; walk customer through correction and provide summary
· Communicate estimated completion time, regular updates and follow through on each customer vehicle
· Coordinate the detail of every vehicle prior to delivery
· Coordinate the delivery time or pick up with each customer
· Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements
· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
· Understanding of basic automotive techniques related to repair and servicing of automobiles
· Ability to follow oral and written instructions with attention to detail
· Willingness to learn new and innovative automotive technologies
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
· Perform detailed daily record keeping and reporting
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Work in a team-based environment and achieve common goal
· High School diploma or equivalent
· Dealer Management System(s), Outlook, and MS Office
· Associate Degree or certificate in Automotive Technology, preferred
· Retail automotive service experience, preferred
· Must have and maintain a valid driver’s license and an acceptable and safe driving record
· Must have two years of driving experience
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Tech Trainee (Automotive Service Intern)-Summer 2023
| Job Category | Vehicle Service |
|---|---|
| Location | BEND, Oregon |
| Req. ID | 182035 |
| Job Type | Intern/Apprentice |
Tesla participates in the E-Verify Program
• Performs entry-level work in the inspection, repair, and service of Tesla electric vehicles.
• Operate a variety of hand, power, and shop tools.
• Perform equipment inspections, adjustments and certifications.
• Perform Pre-Delivery Inspections (PDI) of new cars.
• Maintain records of time and materials.
• Maintain inventory of shop supplies and parts.
• Perform other related duties as assigned.
• Help maintain vehicle cleanliness of customer cars.
• Support lead technicians as needed.
• Knowledge of: Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Efficient skills in basic automotive techniques related to repair and servicing of automobiles.
• Support Parts & Front of House operations as needed or on a rotational basis
• High School Diploma or GED.
• Post-secondary automotive education (or equivalent military service experience) preferred but not required.
• Must be at least 18 years of age.
• Valid driver’s license, clean driving record and insurable.
• Must be capable of reporting to training location or local service center as needed.
• Ability to lift up to 60 pounds.
• Must follow verbal and written instructions with attention to detail.
• Be able to work in a team-based environment and achieve set goals.
• Must have a “safety first” attitude.
• Familiar understanding of the English language.
• Basic computer skills, including navigating web browsers and using standard applications such as Microsoft Office (Word, Excel, Powerpoint, Outlook).
As a full-time Tesla Intern, you will be eligible for:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Company Paid Basic Life, AD&D, and short-term disability insurance
- Employee Assistance Program
- Sick time after 90 days of employment and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Vehicle Readiness Specialist - Part-Time
| Job Category | Vehicle Service |
|---|---|
| Location | BEND, Oregon |
| Req. ID | 172768 |
| Job Type | Part-time |
Tesla participates in the E-Verify Program
The Role
The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new customer delivery vehicles. Success requires a desire to work quickly and efficiently, be challenged, have a high level of accountability, and a personal satisfaction in doing a great job.
Responsibilities
· Clean service, loaner, and gallery vehicles
· Clean vehicle exteriors and interiors in compliance with company standards
· Operate steamers, hoses, vacuums, and other equipment
· Ability to spot check and manage paint correction onsite as needed
· Track schedules, prioritize, and manage time effectively to meet deadlines
· Communicate with various teams that are involved in the vehicle orientation process
· Manage inventory and reorder supplies, as needed
· Troubleshoot issues and escalate to management through appropriate channels when needed
· Perform additional responsibilities as assigned to meet business needs
Requirements
· Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history, and ability to be insured
· High School diploma or equivalent
· Proven track record of a great work ethic
· Demonstrated ability to be a team player
· Ability to lift 50 – 60 pounds
Compensation Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Part-Time Employee Benefits
As a part-time Tesla employee, you will receive:
· 401(k) match
· Employee Assistance Program, Sick and Vacation time, and Paid Holidays
· Back-up childcare and employee discounts
· Dependent Care Flexible Spending Account
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- LGBTQ+ care concierge services
- Pet Insurance
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
