Job Opportunities @Atlanta, GA

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May 10, 2023

Senior Software Development Engineer

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 12 April 2023
Ref ID: 20195

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Delta’s IT department is undergoing a transformation to change the way we do business from top to bottom. We strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in-class IT organization at the world’s premier airline!

Senior Software Development Engineers build code by using core agile practices such as “keep it simple,” test-driven development (TDD), continuous integration, polyglot programming, and microservice design. A SDE focuses on developing and implementing modernized specialized business applications, deploying to development, test, staging, and production.

Responsibilities include, but are not limited to:

Designing, prototyping and demonstrating new features and components of front-end and back-end to users to ensure compliance with requirements.
Assisting in the design, implementation and optimization of related approaches, tools and workflows.
Collaborate with the technical teams, business teams, and product managers to ensure that the code that is developed meets their vision.
Design solutions to meet functional and technical requirements.
Align to Security/Compliance frameworks and controls requirements.
Own quality posture. Write automated tests, ideally before writing code.
Write code.
Develop delivery pipelines and automated deployment scripts.
Configure services, such as databases and monitoring.
Implement Service Reliability Engineering.
Fix problems from the development phase through the production phase, which requires being on call for production support.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

5 or more years of hands-on experience as a Software Engineer or related technical engineering capacity. Relevant technologies and programming languages include:
Solid grasp of Agile Methodologies.
Demonstrable experience with DevOps principles, practices and tools.
Experience engineering software within an Amazon Web Services (AWS) cloud infrastructure or other prominent enterprise cloud provider.
Understanding of the full Software Development Lifecycle, building CI/CD pipelines and practicing Test Driven Development is a requirement.
Fundamental Awareness of Application Security principles and 12-factor application development principles is required.
Experience with source control, build tools and GIT (GitHub, Bitbucket or other) is required.
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Bachelors Degree in Computer Science, Information Systems or related technical field.
Experience working in an airline technology environment

DPS - Senior, New Hire Interviewer (Part Time)

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 12 April 2023
Ref ID: 20283

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Overview & Key Responsibilities:

This is a Part Time Position offered through Delta Professional Services, LLC, a wholly owned subsidiary of Delta Air Lines, Inc.

Senior, New Hire Pilot Interviewer – This position will serve as part of the Delta Professional Services –Flight Operations Support retired component of the Delta Air Lines pilot hiring interview team. Workload is dependent upon the level of New Hire Pilot Interviews. There is no guaranteed minimum level of work, stated or implied.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Duties and Responsibilities:

Completes initial and annual recurrent interview training, provided by Pilot Selection.
Reviews logbooks of candidate.
Reviews application of candidate.
Asks established interview questions, provided by Pilot Selection, to pilot candidates in order to determine if candidate would be a good fit for Delta Air Lines and will adhere to company core values.

Term Limit:

Retired Pilot Interviewers will serve a maximum of two years in this role.

What you need to succeed (minimum qualifications)

In order to apply you must not have exceeded 2 years in retirement.
Previous experience as a Delta Seniority List Pilot is required.
Excellent interpersonal communication skills.
Able to participate in pilot interviews, at the Delta General Offices in Atlanta, for prospective Delta Air Lines pilots.
Applicant should be familiar with technology required for the job including, but not limited to:

Establishing internet or cell data connections to access company information and schedules.
Use of email and other tools dedicated to their duties as interviewers.
Use of Word and Excel is preferred.

Ability to work in a team environment.
This position will require successful applicants to sign a non-disclosure statement as Delta’s hiring criteria is confidential.
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

What will give you a competitive edge (preferred qualifications)
Former Line Check Airman, Management Pilot, or Chief Pilot experience.
Former experience as a Pilot Interviewer for Delta Air Lines

Cargo Agent (Customer Service Agent) - ATL

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 12 April 2023
Ref ID: 20318

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Vision: Deliver world-class service to all customers.
Mission: Make every customer feel like the most valued person.

As a Cargo Agent, you will work with an innovative team whose common goal is to ensure that our customers’ cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cargo Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.

Cargo Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and unloading and transporting cargo and mail to aircraft.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years.

Summary of responsibilities (not comprehensive of all tasks):

Safely operate ground support equipment such as tugs, forklifts, and tow tractors. 
Subject to flexible work shifts, including working weekends and holidays. 
Subject to working in inclement weather. 
Practice safety-conscious behaviors in all operational processes and procedures while performing under time constraints.
Safely lift, load, unload, and transport mail and cargo to and from aircraft, in addition to being responsible for on-time shipments.
Safeguard Cargo and mail from damage, loss, and weather.
Safely driving and operating ground equipment such as tugs, forklifts, and tow tractors in areas of congestion.
Repeatedly lift and load cargo onto carts and ensure each shipment reaches its destination.
Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.
Practices safety-conscious behaviors in all operational processes and procedures.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, industry-leading proﬁt sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Demonstrates that privacy is a priority when handling personal data.
Embraces diverse people, thinking, and styles.
Consistently makes safety and security, of self and others, the priority.
High School diploma, GED, or High School Equivalency.
Must be at least 18 years of age.
Must have a valid driver’s license.
Must be able to drive and safely operate a forklift, baggage tug, and tow tractor.
Must be proficient in English.
Should have excellent oral and verbal communication skills and be able to comprehend detailed job instructions.
Should project a professional image.
Possess basic computer skills.
Must successfully complete relevant training classes.
Incremental training for additional responsibilities such as handling specialized processes, equipment, and products can be required.
Ability to frequently lift bags or items weighing up to and including 50 pounds.
Ability to occasionally lift bags or items weighing between 50 and 70 pounds.
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
Able to work in various climates inside and outside the warehouse.
Pass a post-offer pre-employment drug test.
Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
Must be able to obtain and hold an airport badge with a customs seal.
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
Be authorized to work in the US.
Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Previous cargo freight and warehouse operations experience is preferred.
Typing/computer skills are strongly preferred.

Senior Technical Product Engineer

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 12 April 2023
Ref ID: 20351

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Responsibilities:

The ideal candidate works closely with the domain product and development teams to ensure that the team clearly understands the required functionality to meet market needs.
Collaborates with product, project and development stakeholders and teams, gathering requirements, coordinating dependencies, and identifying risks and opportunities
Conducts research, performs studies to obtain data; and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles
Represents the customer to the development team
Owns the scope of the project, works with Business sponsors, Sponsor users, identifies personas, defines the minimum viable product (MVP), and defines hypotheses
Manages and makes visible the product backlog, or the prioritized list of requirements for future product development
Defines, writes, and ranks the user stories that direct the design and development work
Prioritizes by iterating the order of items in the product backlog
Being available to the development team to answer any questions team members have regarding the customer’s needs and the customer’s views of how the team is implementing a product feature
Collaborates with designers on the overall user experience, attends playbacks with sponsor users and stakeholders, and collaborates through user testing.
Accepts user stories; that is, decides when a user story has delivered the outcome.
Decides when to go to production and owns or collaborates on the “Go To Market” plan
Works with the Squad Lead to execute the biweekly Iteration Planning Meeting
Leads story grooming sessions or requirements clarifications sessions
Translates product strategy into requirement documents, using cases and process flows
Works with application support and development team to fix software bugs and escalated issues
Ability to write necessary stories to deliver functionality, such as user interaction stories, or system integration stories or API level stories
Documents, analyzes and proposes process changes or re-engineering approaches based on an understanding of technical problems and solutions as they relate to current and future state business and technical environments

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Salary range between $100,000 – $125,000

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
Owns the scope of the project, works with Business sponsors, Sponsor users, identifies personas, defines the minimum viable product (MVP), and defines hypotheses.
Managing and making visible the product backlog, or the prioritized list of requirements for future product development
Defines, writes, and ranks the user stories that direct the design and development work.
Prioritizing and iterating the order of items in the product backlog
Being available to the development team to answer any questions team members have regarding the customer’s needs and the customer’s views of how the team is implementing a product feature
Collaborates with designers on the overall user experience, attends playbacks with sponsor users and stakeholders, and collaborates through user testing.
Accepts user stories; that is, decides when a user story has delivered the outcome.
Decides when to go to production and owns or collaborates on the “Go To Market” plan
Works with the Squad Lead to execute the biweekly Iteration Planning Meeting”
Strong experience in discovery, identification, and documentation of APIs
Ability to work with multiple IT and business teams to gather and document API requirements
Experience developing requirements and test scenarios for automated test suites for APIs
Demonstrated experience with Agile or other rapid application development methods
3 – 5 years of project coordination and previous airline business experience is preferred
Must possess the technical expertise to apply relevant technical processes to appropriate business needs
Must be able to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills
Ability to work independently to achieve exceptional results
Candidate must have the ability to deliver quality work on time and translate planning into action by following applicable established procedures or methodologies
Must also have the ability to proactively monitor and control task status by collecting and analyzing task data to anticipate and address barriers
Strong communication, interpersonal skills, customer service skills, customer focus
Coaches and mentors team members on business processes and in testing
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Airline industry is a plus

Regional Manager, Onboard Services, ATL

Locations: Delta Airlines, Atlanta, Georgia, United States Posted date: 12 April 2023 Ref ID: 20351

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

On Board Services is seeking a self-directed individual who has demonstrated operational experience with strong awareness of catering operations. They must have a keen sense of operations and a passion for compliance. This individual will work with Delta contracted caterers and be responsible for ensuring a safe, on-time, and compliant catering operation. They must possess strong interpersonal and communication skills that are effective and in line with Rules of The Road. They must be able to communicate upwards and on behalf of the OBS organization and to the OCC. This position will report directly to the General Manager On-Board Services and will have contact with Director, Managing Director, and Vice President level leaders.

Influences catering operations performance by actively problem-solving operational constraints at a system and station level
Monitors and fully understands all OBS dashboards looking for data trends as problem solving indicators
Continuous oversight of operational performance and delay and missing item root cause analysis for all assigned catering locations providing immediate insight of delays to OBS leaders
Will ensure established safety, flight, and kitchen audits supporting continuous improvement are performed and any corrective actions implemented
Responsible for development of safe and efficient problem-solving plans when responding to food safety or operational impacting incidents
Be an expert and lead the activation of catering business continuity plans when a level of high impact has been identified
Influences without authority to achieve desired operational changes to internal and external customers
Drives solution-based recommendations and improvements to ensure integrity and success of the catering operation and its processes
Build staffing schedules (as needed) to cover a 24×7 operation most efficiently
Implement a strategy for FACTs comments with timely responses to Flight Attendants providing closed loop communication
Serves as a catering SME, POC, and liaison between ACS and IFS field operations, OCC, and OBS leaders
Immediate responder and liaison to the OCC during all catering incident management events with support of the coordinator team
Connect and communicate with all station tower personnel (if applicable) regularly with pertinent operational information
Work cohesively with IFS Crew Assist support teams as needed
Leader of merit positions with high expectation to problem solve and critical thinking
Maintain knowledge of and ensure compliance with all government regulatory agencies standards including methods and regulations driven by Delta, TSA, CBP, HACCP, USDA, and FDA
Practices safety-conscious behaviors in all operational processes and procedures
Works proficiently with tools such as Flight Family, FACTs, IFX, and GP4

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Candidates for this position should have at minimum a bachelor’s degree in Operations Management, business disciplines, industrial engineering or 4 years of relevant work experience
Must be a strong team player, detail-oriented, and perform well under pressure
Demonstrated leadership experience and ability to influence through persuasive communications
Should display an interest in transformational change, leadership growth, and a track record of servant leadership and ability to influence without authority
Understand process and metric correlation, technical expertise in Theory or Constraints, Lean/six sigma, and the ability to influence without authority and work in a matrix environment
Convey a professional image with an ability to lead, manage, and communicate to all levels of associates in a team environment
Must be able to effectively communicate and manage changes relevant to the integrity of the operation
Be willing to work irregular and varying schedules (including some holidays)
Must have strong analytical and root cause analysis skills
Thorough understanding of data and tableau dashboards
Extensive travel is required; Must willing to work irregular and varying schedules
Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
Excellent critical thinking and decision-making abilities
Demonstrates that privacy is a priority when handling personal data
Embraces a diverse set of people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

LEAN/Six Sigma (Green Belt or Black Belt) or Theory of Constraints background or equivalent experience
Advanced computer, analytical, organizational, written and verbal communication skills
Ability to diagnose functional area constraints, strengths and weaknesses and develop recommendations for improvement
Thorough knowledge of catering operations or food processing/ safe handling

Sr. Specialist, MCC Maintenance

Locations: Delta Airlines, Atlanta, Georgia, United States Posted date: 14 April 2023 Ref ID: 19580

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Maintain 24 hour a day central point of contact to assist the maintenance department in all activities.
Provide technical assistance to contracted parties.
Coordinate out of town emergency maintenance activities.
Monitoring aircraft log messages for problems and advising the appropriate MCC Technician of any repetitive items.
Receiving in-flight radio calls and ACARS messages from flight crews and notifying the down line stations, both maintenance and non-maintenance, of inbound maintenance discrepancies.
Keep abreast of out of service aircraft, significant maintenance events, maintenance ferry flights, and other significant events that could impact the operation on respective fleet.
Advising flight control of MEL items that require dispatch approval and any other items that may affect dispatch ability of respective fleet.
Monitoring deferred items to ensure proper coding and items are cleared in a timely manner (MEL Management).
Coordinating equipment routing requests to facilitate maintenance with Aircraft Routing and MCC Shift Managers as necessary.
Monitor accuracy of incoming aircraft log sheets to ensure proper ATA, malfunction codes, etc. and missing or irregular logs (TOPP 80-20-15).
Coordinating parts requests associated with Parts Robbing/Swapping (TOPP 60-60-20).
Initiating OMI set ups as necessary for various departments base on Maintenance Action Requests (MAR see TOPP 40-00-20).
Reference TOPP 00-10-50 for other responsibilities. Practices safety conscious behaviors in all operational processes and procedures.

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great beneﬁts to help you keep climbing along the way:

Competitive salary, performance incentives, industry-leading proﬁt sharing, and 401(k) with generous direct contribution and company match
Paid time off including vacation, holidays, and paid personal time
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling
Domestic and International (standby) Flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Candidates for this position must have valid A & P certificates and a minimum of 750 hours of avionics training.
They must have a minimum of five years recent experience in line or hangar maintenance.
They must demonstrate excellent communication skills, both written and verbal, strong interpersonal skills, and have the ability to read and analyze wiring diagrams, maintenance manuals, and engineering documents.
Recent MCC Technician experience highly preferred.
EWIS qualified and Avionics Training courses are also preferred (Avionics Phase1&2 or 871/872 or 881/882).
Candidate selected must be highly motivated, self-disciplined, and are able to plan, organize and work well under deadlines with a high degree of accuracy with minimal supervision.
All positions are subject to shift work, rotating off days, and non-standard work weeks.
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.
Must be performing satisfactorily in current position.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.

Graduate Intern, IT - Optimization (Summer 2023)

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 14 April 2023
Ref ID: 20110

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The Operation Research – Optimization team at Delta is seeking an operations research intern to help build or enhance state-of-the-art decision support tools applying leading edge optimization techniques and latest technology.

An appropriate candidate will have technical knowledge of operations research models and strong computer science skills. Strong candidates will be self-motivated and exhibit excellent critical thinking skills, the ability to synthesize complex problems and create solutions that add value to a myriad of business needs. Ideal candidates have more than just knowledge or skill set, as they also have a “can do” mindset to find solutions.

Primary Functions:

Performing data analysis and preparing data for models and algorithms
Provide quantitative expertise in the form of models, consulting, and software development
Design, develop, implement, and calibrate optimization products
Formally report results in a concise and understandable way
Practice safety-conscious environment resulting in employee safety and well-being

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

BA/BS in Operations Research, Applied Mathematics, Industrial Engineering, Computer Science, or related field
Minimum of one year of graduate coursework completed MSc/PhD
Proven success in solving complex quantitative problems
Working knowledge of optimization techniques
Solid programming skills (Python, C++, etc.)
Experience with commercial optimization solvers (Gurobi, Cplex, Xpress, etc.)
Strong written, oral communication, and interpersonal skills

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Experience with Git
Working knowledge of Data Science/Machine Learning concepts and tools

Manager, Transatlantic Performance and Insights

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 14 April 2023
Ref ID: 20257

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Delta’s Transatlantic Revenue Management team is responsible for maximizing the revenue performance of our routes between North America and Europe, Africa, and the Middle East. As a Manager of Transatlantic Performance and Insights, you will:

Own Transatlantic Margin and PRASM goal setting, tracking, and incentive processes
Provide ad-hoc data and analytical support for the Transatlantic Pricing and Inventory teams
Effectively package and communicate revenue and market analysis up to senior leadership in the form of reports, presentations, and one-pagers
Collaborate with JV partners AF, KL, and VS and DL Commercial and Operational stakeholders
Travel periodically to Amsterdam for biannual JV strategy meetings
Lead, mentor, and develop a team of 1-3 analysts

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

A career at Delta not only gives you a chance to see the world, we provide excellent benefits to help you keep climbing along the way!

Competitive salary, industry leading profit sharing and 401(k) with generous direct contribution and company match
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
A detailed wellness plan that recognizes the importance physical, emotional, financial and social wellbeing
Domestic and International flight privileges

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Demonstrated leadership skills, including ability to clearly communicate objectives, effectively delegate tasks, coach team members, and navigate ambiguity
Effective communication skills in a variety of formats, including written, visual, and verbal, with emphasis on clarity, conciseness, and storytelling
Strong analytical skills and strategic thinking, demonstrating an understanding of the airline industry, profitability, revenue, and competitive metrics
Efficient project manager capable of meeting or exceeding deadlines, while effectively prioritizing short-, medium-, and long-term tasks
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority
High School diploma, GED or High School Equivalency
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Experience leading people
Experience building decks and one-pagers
Familiarity with key RM data sources
Bachelor’s degree or 5 or more years of work experience in an analytical field

Delta Vacations, Business Development Manager, Minnesota

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 14 April 2023
Ref ID: 20280

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

This position will be virtual in Minnesota. Must be local to Minnesota or willing to self-relocate.

JOIN A TEAM THAT DELIVERS AN END-TO-END JOURNEY OF ELEVATED EXPERIENCES

Delta Vacations, a Delta Air Lines company, is seeking an individual responsible for maintaining effective partnerships with travel agency accounts in alignment with corporate sales goals and initiatives. This role will join the Sales team, reporting directly to the Midwest Regional Sales Manager, Business Development & Sales.

How you will help us deliver experiences that matter

(OVERVIEW & KEY RESPONSIBILITIES)

In this function, this individual will work with Sales Operations, Marketing, Partnership Marketing and our Customer Engagement Center to achieve maximum revenue and gross profits.

We are in search of a someone who is enthusiastic about effective outcomes and enjoys collaborating with people who embody a variety of perspectives and styles. Out-of-the box thinking, and diversity are paramount to being effective in this role. Our culture emphasizes collaboration, diversity and creative thinking. A focus on delivering memorable experiences drives all that we do!

WHAT ELSE WILL YOU BE DOING (ESSENTIAL FUNCTIONS)

Establish, develop and maintain business relationships and increase market share with assigned travel agency accounts by promoting and selling Delta Vacations.
Identify, prospect, evaluate and initiate new travel agency business opportunities to support company goals.
Conduct sales calls with the appropriate agency contacts to communicate Delta Vacations product and service updates, sales related opportunities, goals and to review agency performance.
Propose and implement agency partnership agreements, ensuring mutual benefit and profitability for Delta Vacations and introduce back end commission agreements when appropriate.
Develop and deliver strategic business development plans including marketing and coop advertising plans for identified key agency accounts.
Implement time and territorial management plan for assigned agency accounts.
Evaluate customers’ business needs, evaluate performance and initiate tactical proposals for improvement toward plan goals.

This full-time position is virtual and located in Minneapolis-St. Paul, Minnesota. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes medical, dental and vision coverage options. Other benefits include 401(K), paid vacation, paid holidays, and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.

Work environment

Virtual, Minnesota

Position type/standard schedule

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

Travel

Domestic and international travel may be required to fulfill assigned responsibilities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

High School diploma or general education degree (GED) required
Two years travel industry sales experience required
Must demonstrate strong public speaking, social and presentation skills.
Strong PC skills including MS Word, Excel and Power Point required
Strong mathematical proficiency required
Where permitted by applicable law, you have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Bachelor’s degree from a four-year college or university (or) equivalent work experiences; or combination of education and experience.
Knowledge of Delta Vacations programs, policies, procedures and reservations systems preferred
Skilled at defining problems, collecting data, establishing facts, and drawing valid conclusions in a timely and accurate manner.
Ability to efficiently lead multiple projects and deliver results simultaneously.
Adept at communications with management, staff and customers while demonstrating sound reasoning and judgement skills.

Co-op, Network Planning (Fall 2023)

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 15 April 2023
Ref ID: 19956

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Delta Air Lines is seeking a co-op to join our Network Scheduling team. This would be an alternating three semester commitment, starting Fall 2023, and alternating semesters would be Summer 2024, and Spring 2025

Network Scheduling

Network Schedulers are responsible for publishing Delta’s flight schedule by aligning aircraft to demand, while analyzing operational and aircraft constraints. Final Schedule must meet all maintenance, slot, curfew, and special performance requirements. Identifies and plans for holiday and day-of-week adjustments. Manages charter flying, understanding the impact on the network. Reviews proposed schedule with operational stakeholders, making changes as required. Fine tunes schedule to ensure operational reliability.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Must be enrolled in an undergraduate degree-seeking program, ideally analytical related such as Business, Economics, Engineering, Aviation Management, or similar field of study
Must be able to commit to the three alternating rotations: Fall 2023, Summer 2024, and Spring 2025
Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op
Ideal candidates will know three letter airport codes and will understand basic airline economics
Previous operational or airline experience is an advantage, but not required.
Must demonstrate the ability to work on multiple assignments with strict deadlines and function effectively under pressure.
Must be team oriented
Strong analytical and problem solving skills
documents and executive presentations
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Candidates must be enrolled in a degree-seeking program, ideally analytical related such as Business, Economics, Engineering, Aviation Management, or similar field of study.

Manager Business Performance - Data Strategy

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 17 April 2023
Ref ID: 19275

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The Manager Business Performance – Data Strategy will be a key leader responsible for creating, implementing, and overseeing the data strategy supporting the Line, Airframe, Cabin, and EQS Business Performance Teams. This includes designing and implementing database structures, ensuring data integrity controls, and establishing internal governance processes.

Additional responsibilities include supporting existing tools and platforms, identifying new and innovative technology, and supporting the transition to AWS. As a leader on the team, the manager will support team training on tools, best practices, and documentation.

Projects include improving existing processes and implementing new processes to increase efficiency, productivity, and performance throughout the data pipeline. Responsibilities may include database loading; development and management of operational procedures; environment management; database health (e.g., monitoring, proactive and reactive responses); resource planning; database upgrade planning; environment transition planning (development, test, stage, production).

Ability to lead and perform with minimal supervision. Practice safety-conscious behaviors in all operational processes and procedures.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Bachelor’s degree in Computer Science, Information Science, or a related discipline
5+ years experience in data architecture or data management experience
5+ years of data visualization experience
Proficiency in SQL or similar database management systems
Ability to transform data and insights into compelling arguments and effectively communicate insights and recommendations to both technical and non-technical leaders/partners.
Advanced computer, analytical, organizational, written, and verbal communication skills are required.
Must also convey a professional image with the ability to lead, manage, and communicate highly technical concepts to all levels in a team environment.
Must be a strong team player, be detail-oriented, and perform well under pressure.
Must be a self-starter and be able to work independently with very little instruction or supervision.
Must be performing satisfactorily in current position.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Understanding of statistics, data analysis techniques, simulation, and other industrial engineering principles strongly preferred.

Contract Manager

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 17 April 2023
Ref ID: 19856

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Seeking a dynamic, collaborative and high-performing Manager responsible for the drafting, development, review, stakeholder management, and approval of all contracts including, vendor supply, consignment, repair and overhaul, non-disclosure, asset purchase, sale or lease documents, and other agreements necessary to support a fast-paced and rapidly changing commercial and operational environment. The Manager will operate under the authority of the Delta Air Lines Law Department, complying with defined contract standards and coordinating will Delta’s Law Department to seek approval of deviations from the approved standards. In this role, primarily partner with the Supply Chain Management Asset Acquisition team and empowered to work directly with our customers and suppliers to develop agreements and resolve issues collaboratively ultimately supporting key operational and financial objectives.

Key responsibilities:

Develop and maintain standard agreement templates through collaboration with the Delta Law Department
Support time-sensitive negotiations for the Agreements being contemplated and ensure timely contract development to achieve schedule milestones
Develop agreements with outside customers to include but not limited to, airlines, leasing companies and traders
Ensure approval and proper execution of all contractual documents
Identify opportunities to improve business processes and implement change
Develop and maintain electronic database of all contracts, including management of contracts, closing checklists, APEX Vendor Management, and other administrative functionality within SalesForce or Delta Air Lines approved systems

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

WHY YOU’LL LOVE DELTA!

• Competitive salary, performance incentives, industry-leading proﬁt sharing, and 401(k) with generous direct contribution and company match

• Paid time off including vacation, holidays, and paid personal time

• Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts

• Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling

• Domestic and International (standby) Flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto/homeowners/pet insurances

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Bachelor’s degree in relevant field or relevant equivalent experience
Minimum 3-5 years of contracts related experience, preferably in the aviation industry
Demonstrated track record of collaborating and developing relationships across diverse and highly effective teams
Demonstrates that privacy is a priority when handling personal data.
Embraces a diverse set of people, thinking and styles.
Consistently makes safety and security, of self and others, the priority.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Ability to communicate effectively across Delta Air Lines and Delta TechOps stakeholders related to commercial and contractual status and resolution
Juris doctorate preferred
Works well under pressure and lead multiple initiatives and timelines simultaneously
Highly effective written and verbal communicator
Problem solving, solution minded approach to collaboration
Proficient in use of MS Word, Excel, PowerPoint, TEAMS & Salesforce
Competent understanding of industry regulations as they pertain to aviation related transactions preferred

Component and APU Commodity Sourcing Manager

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 17 April 2023
Ref ID: 19879

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The Commodity Sourcing Manager (CSM) in the Component Maintenance Sourcing Team is responsible for supplier and contract management activities pertaining to the repair and purchase of materials to support Delta’s Component and APU Maintenance activities. The CSM will support the Strategic Sourcing Manager (SSM) in conducting Request for Proposals (RFPs), direct negotiations, and performing financial analysis using a Total Cost of Ownership (TCO) approach to make recommendations. The CSM will also have primary responsibility over supplier performance management, operations support contracts and short-term agreements, as well as accounts payable support.

The Supply Chain Commodity Sourcing Manager job responsibilities include:

• Managing the day-to-day relationship with strategic suppliers and internal stakeholders

• Managing and tracking internal implementation and contract compliance, as well as being the first point of contact when internal stakeholders have questions about contractual terms and conditions

• Identification and implementation of cost savings opportunities (including conducting make vs buy analyses)

• Monitoring supplier performance, implementing and leading corrective action procedures when necessary, and managing supplier scorecards

• Assisting Strategic Sourcing Manager as required, including development of supplier selection and negotiation strategies

• Must be comfortable managing multiple projects and switching gears rapidly in the face of new information to effectively adjust strategy and execution

• Must be a self-starter with the ability to work independently with minimal supervision, prioritize, and meet deadlines

• Ability to work effectively with all organizational levels required

• Develop strategic and tactical plans that create a safety conscious and inclusive environment which result in employee safety and well-being

• This position requires on-site attendance 3 to 5 days per week and is based in Atlanta, GA

• Some travel required

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, performance incentives, industry-leading proﬁt sharing, and 401(k) with generous direct contribution and company match
Paid time off including vacation, holidays, and paid personal time
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling
Domestic and International (standby) Flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Five or more years of related experience highly preferred

• Advanced Excel skills required

• Robust financial modeling and analytical ability, the capability to deliver results, and excellent organization

• Excellent time management, detail orientation, and interpersonal relationship skills

• Must possess the ability to present complex material in a concise but comprehensive manner

• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

• Demonstrates that privacy is a priority when handling personal data.

• Embraces a diverse set of people, thinking and styles.

• Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Proficiency in negotiation, contract management

• Understanding of overall business including aircraft technical knowledge, airline cost drivers, and commercial initiatives preferred

• Bachelor’s Degree preferred

• Course work in supply chain management, engineering, economics, finance or a related analytical field is preferred

IFE QoE Engineer

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 17 April 2023
Ref ID: 20097

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The purpose of this job is to establish system operational excellence at Delta that can interact with the IFE service provider(s) to resolve operational gaps created by the new innovations in passenger customer experience developed by Delta.

• Monitors IFE tools (Panasonic DART, DFP SkyPulse, etc.) to identify aircraft trends and assign degraded performance to HW, SW, network

• Evaluate impact of deployed system changes ( new SW baselines, HW improvements, ec) and confirm Criteria for Success

• Develop passenger QoE KIPs that reflects flight and individual seat level performance

• Technical point of contact to collaborate with the respective service provider on the progress of known Connectivity issues

• Collaborate with cabin maintenance and provide recommendations

• This person would communicate technical analysis of system operational performance with the IFE service provider to characterize system behavior and resolve technical issues observed.

The problem(s) that will be encountered involve the reliability of the IFE hardware on the aircraft, the interaction of the system software to deliver a IFE service, and the technical operation of a Local Area Network.

The process to perform this type of analysis are not well defined, but are based on strong engineering and analytical skills.

Each investigation will likely require new discoveries that warrant new processes, system and product improvements.

The decisions of this position must be based on sound technical principles and will impact the quality of the IFE system performance. Decisions will likely steer Delta position and policy where recommendations will influence actions and potential changes by the service provider.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, performance incentives, industry-leading proﬁt sharing, and 401(k) with generous direct contribution and company match
Paid time off including vacation, holidays, and paid personal time
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling
Domestic and International (standby) Flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• BS in Electrical Engineering or equivalent

• Eight (8) years’ experience in electrical hardware design, preferably in the avionics or communication industry

• Experience with network system technologies

• Must demonstrate a firm foundation in electrical hardware design and the interactions of various software from a system perspective

• Experience with system integration and testing

• Experience with Communications Systems and various technologies including Antennas, RF & IF; computers; data communications, video and audio

• Understanding of local area networks and operations

• Competency with Quality-of-Service (QoS) principles and techniques

• Extensive background in electronics and systems and power distribution

• Working knowledge of SQL programming language

• Knowledgeable of requirements imposed by the aviation regulatory agencies, satellite broadcasting business, and audio/video industry

• Possess Verbal and non-verbal communication, reasoning, and interpersonal skills, such as organizational, planning, and customer service

• Possess leadership qualities and the ability to interact with internal and external Customer groups

• Exhibit and model maturity, intelligence, trust, vision and high-quality work product.

• Possess strong analytical abilities and a comprehensive understanding of mathematical and statistical principles

• Ability to communicate technical issues in an assertive and tactful manner

• Proficient with Excel, Word, Access, PowerPoint, and Project

• Demonstrates that privacy is a priority when handling personal data.

• Embraces a diverse set of people, thinking and styles.

• Consistently makes safety and security, of self and others, the priority.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Preferred experience in the avionics or communication industry

IFEC QoE Integration Engineer

Locations: Delta Airlines, Atlanta, Georgia, United States
Posted date: 17 April 2023
Ref ID: 20098

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

The purpose of this job is to establish system operational excellence at Delta that can interact with the IFEC service provider(s) and 3rd party applications to resolve operational gaps created by the new innovations in passenger customer experience developed by Delta.

• Recognize and monitor various tools that reflect the health of Delta Apps/resources and 3rd party applications

• Identify and document the various system integration processes between IFE&C service parties. Delta apps/resources and 3rd party applications

• Define measurable KPIs and develop tools that score the performance of the integration processes

• Technical point of contact to collaborate with the respective service provider on the progress of known integration issues

• Collaborate with cabin maintenance and provide recommendations

• This person would communicate technical analysis of the integration of 3rd party applications and their influence on system operational performance with the Connectivity and IFE service provider to characterize system integration behavior and resolve technical issues observed.

The problem(s) that will be encountered involve the reliability of the IFEC hardware on the aircraft, the interaction of 3rd party system software to deliver an integrated IFEC service, and the technical operation of 3rd party applications.

The process to perform this type of analysis are not well defined, but are based on strong engineering and analytical skills.

Each investigation will likely require new discoveries that warrant new processes, system and product improvements.

The decisions of this position must be based on sound technical principles and will impact the quality of the 3rd party applications integrated with the IFEC system. Decisions will likely steer Delta position and policy where recommendations will influence actions and potential changes by the service provider.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Competitive salary, performance incentives, industry-leading proﬁt sharing, and 401(k) with generous direct contribution and company match
Paid time off including vacation, holidays, and paid personal time
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling
Domestic and International (standby) Flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• BS in Electrical Engineering or equivalent

• Eight (8) years’ experience in electrical hardware design, preferably in the avionics or communication industry

• Experience with network system technologies

• Must demonstrate a firm foundation in electrical hardware design and the interactions of various software from a system perspective

• Experience with system integration and testing

• Experience with Communications Systems and various technologies including Antennas, RF & IF; computers; data communications, video and audio

• Understanding of satellite communications, local and wide area networks and operations