Nursing Attendant
Kaiser Permanente, USA
Job Number: 1135996
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 19, 2023
Job Description
Under the direct supervision of a Registered Nurse or physician, performs a variety of patient care functions as assigned and in accordance with the legal scope of competency and within established standards of care, policies and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits in delivery of care; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.
The Nursing Attendant demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
Leadership
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Demonstrates a professional, supportive attitude. Identifies and supports new ideas.
- Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
- Participates in problem identification and resolution in collaboration with the Registered Nurse.
- Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.
- Complies with regulatory requirements, policies, procedures, and standards of practice.
- Nursing Process Correctly identifies patient and scheduled procedure. Performs patient care activities, within the scope of competency, considering age-related needs of the patient as assigned.
- Reports unusual findings to the Registered Nurse.
- Collects data and provides information in a timely manner to the Registered Nurse which may assist within the revision of the plan of care.
- Discharge barriers are discussed with the Registered Nurse and intervention taken as directed.
- Adheres to hospital standards, which customize care for age-related needs of the population served.
- Keep health care team members informed regarding patients responses to interventions with their scope of competency.
- Documentation Charting is legible, dated, and signed.
- Documentation reflects through data collection within the scope of competency.
- Documentation is complete for activities performed.
- Clinical Outcomes Applies standard precautions; keeps a safe environment for self and others.
- Observes patient/family conditions and reports to Registered Nurse sudden changes or unusual findings.
- Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.
- Transports patients, equipment, supplies, and specimens throughout the medical center utilizing proper body mechanics.
- Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing and improving. Utilizes computer systems effectively and efficiently.
Customer Service
- Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
- Anticipates the customers desires, takes proactive steps to meet those needs by listening and taking responsibility within scope to ensure issues are resolved.
- Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
- Promptly answers call lights, alarms, and patient requests.
- Under the direction of the Registered Nurse, gives patients and their significant others the information needed within their scope of competency.
- Maintains and protects patient confidentiality.
- Assures a clean, orderly and functional work environment.
Team Commitment
- Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
- Confronts difficult or conflict situations constructively and seeks appropriate assistance.
- Takes accountability for own actions and accepts constructive criticism.
- Assists others unfamiliar to the department.
- Attends all mandatory meetings and inservices, a minimum of 50% of staff meetings, and actively participates in other departmental professional development. (Requirement may vary for per diem staff).
- Participates with the assessment of current and future unit learning needs and development of annual educational plan.
- Keeps self-informed of activities on the unit and makes recommendation for change.
- Adheres to Regional Attendance Policy.
- Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
- Minimizes personal phone call time.
- Supports a collaborative labor-management partnership environment.
Fiscal Responsibility
- Organizes work to minimize the use of overtime. Identifies and assists in systems improvement that need simplification or correction. Utilizes payroll and non-payroll resources to their maximum potential.
- Minimum one (1) year experience as a Nursing Attendant in an acute hospital, skilled nursing, extended care, or convalescent care setting.
- Current enrollment in an approved RN or LVN program may be substituted for 1 year of experience.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- State Certification as a Nursing Assistant or completion of a Nursing Attendant course or current enrollment in an approved RN or LVN program.
- Basic Life Support
- Certification as a Certified Nursing Assistant may be required as specified by Medical Center.
- Position requires considerable walking, standing, moderate lifting, exposure to patient elements, and handling of emergencies and patient incidents within their scope of competency.
- Communicates in a clear, concise manner appropriate to the development stage of the patient.
- Has full command of the English language (written and verbal).
- Neonatal Resuscitation Modules 1-4 required for Family Centered Care.
- Some positions may be posted as bilingual Spanish required on a position-by-position basis. May be expected to float to other areas within their scope of competency. Willing to be trained on computer systems.
Notes:
- Working days may vary within specified shift.
Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
LVN II, On/Call - Anaheim Kraemer Med Office I - Occupational Health
Kaiser Permanente, USA
Job Number: 1135996
Primary Location: Anaheim, California
Facility: Kraemer I Medical Offices
Date Posted: May 19, 2023
Job Description
- Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs patient care functions, within the scope of competency, considering age related needs of the patient as prescribed by physician/health care professional(s) following established protocols, policies and procedures.
- Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams.
- Assess and monitor patients’ condition and notify physician/health care professional for disposition.
- Prepare and administer medications as directed by physician order following established protocols.
- Maintain equipment and supplies.
- Identify and arrange for equipment needing repair. Apply principles of aseptic technique and infection control as directed by the Infection Control Manual.
- Monitor patient flow and assign/direct other ancillary personnel as needed.
- Provide medical information and education to patients, following established protocols and guidelines.
- Document pertinent patient information, assessment and nursing procedures following established protocols.
- Maintain patient confidentiality.
- Perform other duties as directed.
- Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines.
- Instruct patients on general health and basic self care procedures.
- Review, explain and clarify physician orders with patient.
- Instruct patient in use of home equipment.
- Administer patient first aid.
- Apply basic orthopedic devices, as ordered by physician.
- Apply and remove dressings.
- Execute treatments such as urinary catheterization, bladder irrigations, suction procedures and throat irrigations.
- Follow standard infection control procedures.
- Administer enemas.
- Initiate emergency procedures (including basic CPR) and provide emergency patient treatments
- Lift patients.
- Monitor patient vital signs.
- Monitor patients for bleeding.
- Observe machine monitors.
- Administer inhalation therapy.
- Participate in development of nursing care plans.
- Perform surgical preps.
- Prepare and position patients for procedures.
- Prepare patients for physical examinations.
- Provide therapeutic care as ordered by physician.
- Rinse and clean instruments and equipment.
- Sterilize instruments and equipment.
- Arrange for equipment repair and maintenance.
- Maintain clean work area.
- Monitor supply of oxygen and gas tanks.
- Complete laboratory, radiology requisitions and specialized test forms.
- Notify appropriate personnel of abnormal lab test results.
- Answer member inquires.
- Observe patient condition for reactions during and after procedures.
- Remove sutures following established protocols.
- Respond to Code Blues.
- Take and record patient vital signs, height, weight, etc.
- Obtain specimens from patients (urine, stool, etc.).
- Perform venipuncture and finger sticks to obtain blood samples.
- Prepare specimens and specimens for lab analysis.
- Perform urine tests (tablet or dipstick.)
- Perform vision screening using Snellen chart.
- Perform routine diagnostic tests, following established protocols.
- Perform skin tests.
- Assist as member of surgical team.
- Assist physicians with endotrachael intubations.
- Assists physician in obtaining tissue specimens and biopsies.
- Assist with proctological procedures (i.e. Sigmoidoscopies.)
- Restrain or support patients during procedures.
- Perform EKG’s (electrocardiograms.)
- Assist patients with ambulation and exercises, following established protocols
- Administer topical or aerosol medication as ordered.
- Administer medications as prescribed, within scope of practice.
- Transport patients to/from designated areas.
- Route specimens to laboratory.
- Transport laboratory specimens, medical records, laboratory supplies and materials.
- Transport office supplies and materials, patient related supplies and materials.
- Transport equipment, and procedures trays.
- Request charts/medical records.
- Schedule, cancel and reschedule patient appointments.
- Initiate follow up appointments with patients.
- Check in patients/members.
- Prepare outgoing mail.
- Locate personnel by paging system or beeper.
- Provide patient information to family members, following patient confidentiality guidelines.
- Record and send Fax’s.
- Screen patient calls and take messages for providers.
- Maintain department logs.
- Maintain and update user manuals.
- Monitor and maintain protocol manuals.
- Respond to requests for information.
- Order medical supplies and equipment.
- Receive, store and distribute materials and supplies.
- Replenish linen.
- Adjust work schedules and/or reassign personnel as directed.
- Serve as resource to coworkers by answering procedure questions and assisting in problem solving.
- Participate in special projects and studies.
- Demonstrate safety procedures.
- Coordinate and monitor activities within the module.
- Function as team leader.
- Participate in department meetings.
- Train and orient new staff to equipment, general duties and procedures, following established protocols.
- Maintain proficiency in clinical skills.
- Answer call lights.
- Answer telephones and take messages.
- Call in telephone prescriptions, following established protocols.
- Assume other activities and responsibilities as directed.
- One (1) year of recent (within the last three (3) years) experience as a LVN in an acute/outpatient setting.
- N/A
- Current California Licensed Vocational Nurse.
- Current Basic Life Support card.
- Required to float to other KPOJ/OHS locations if operationally needed.
- Required to float same day if operationally needed.
- This is an on call position, days and hours may vary.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Emergency Room Assistant
Kaiser Permanente, USA
Job Number: 1186043
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 18, 2023
Job Description
Under direct supervision, performs routine patient care duties following all assignments given by the Registered Nurse in charge of Emergency Services. Assists in treatment rooms.
Essential Responsibilities:
- Completes documentation and functions as information source for patients when appropriate.
- Responsible for adhering to all standards of nursing care and for promoting teamwork among co-workers.
- Patient Health Care: Instruct patients on general health and basic self care procedures.
- Review, explain and clarify physician orders with patient or parent.
- Instruct patients in use of home equipment.
- Administer patient first aid.
- Apply orthopedic appliances.
- Apply and remove dressings.
- Execute treatments such as urinary catheterizations, bladder irrigations and installations, suctioning procedures, throat irrigations.
- Follow standard infection control procedures.
- Give enemas.
- Initiate emergency procedures (including CPR) and provide emergency patient treatment.
- Irrigate and pack wounds.
- Safely Lift patients.
- Monitor patients vital signs and for bleeding.
- Observe machine monitors.
- Perform inhalation therapy and surgical preps.
- Prepare and position patients for procedures.
- Respond to Code Blues.
- Take and record patient vital signs, height, weight, etc.
- Obtain patient specimens.
- Prepare samples and specimens for lab analysis.
- Perform waive testing, including but not limited to blood glucose, urine dip, and pregnancy testing.
- Check patients vision with Snellen chart.
- Assist physician in obtaining tissue specimens and biopsies.
- Restrain or support patient during procedures.
- Select and pass instruments.
- Deliver food trays to patients.
- Heat and serve patient meals.
- Records and Patient Information: Schedule, cancel or reschedule patient appointments, when necessary.
- Direct members to appropriate department.
- Question patients regarding nature or illness and medical problems.
- Make initial assessment of patient condition.
- Fill out maintenance forms, as appropriate.
- Fill out laboratory, x-ray, diagnostic test requisitions or specialized test forms.
- Complete referral forms, as necessary.
- Obtain patient signature on consent forms.
- Record all procedures and activities during emergencies.
- Transport patient to and from designated areas.
- Route specimens to laboratory.
- Transport laboratory specimens and procedures trays.
- Equipment and Instruments: Ensure equipment is available for procedures and examinations.
- Assemble and disassemble equipment and instruments.
- Check and stock emergency supply charts.
- Check that defibrillators are working.
- Set up and organize exam rooms.
- Select instruments and equipment.
- Set up instruments and surgical trays.
- Stock and restock treatment and procedure rooms.
- Rinse and clean instruments and equipment.
- Maintain clean work area.
- Administrative and other: Train and orient new or less experienced personnel.
- Answers call lights.
- Answer nurses station telephone.
- Answer telephones and take messages.
- Locate personnel by paging system or existing technology.
- Assume other activities and responsibilities from time to time as directed, such as EKGs.
- Minimum of six months (1,040 hours) experience (within two years) in Hospital Acute Care, in the field, or in an Emergency Department as an EMT or Paramedic.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- N/A
- Paramedic Certificate (California) OR Emergency Medical Technician Certificate (California)
- Basic Life Support
- Good verbal and written communications skills required. Knowledge of PC or mainframe computer system (or will train).
- Competency performing 12 lead EKG.
- Knowledge of sterile technique.
- Bilingual preferred.
Notes:
- This is an on-call position, days and hours may vary.
- Twelve 8-hour shifts per quarter and four of which must be weekend.
- If twelve (12) hour option chosen, shift will be 8:00 pm-8:30 am, back up 8-hour shift will be 8:00 pm to 4:30 am.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Staff RN - Pediatrics
Kaiser Permanente, USA
Job Number: 1180917
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 17, 2023
Job Description
As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.
Essential Responsibilities:
The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors:
Leadership:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws.
- Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability.
- Understands own and team members scope of practice and escalates issues as appropriate.
- Demonstrates professional, supportive behavior.
- Champions new ideas.
- Leads and directs others through the change process.
- Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes.
- Participates in problem identification and resolution.
- Mentors, orients, and coaches others in unit specific operations and patient care activities
- Shares responsibility and authority with subordinates and holds him/her accountable for performance.
- Demonstrates ability to problem solve with other departments in order to assist member problem resolution.
- Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities.
- Complies with regulatory requirements, policies, procedures, and standards of practice.
Nursing Process:
- Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan.
- Ensures plan shows multidisciplinary planning, consultation, and education.
- Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
- Ensures plan is discussed with patient, family/significant others, and completed in a timely manner.
- Monitors the patients progress based on the plan.
- Revises plan on ongoing basis based on patient condition and evaluation of progress.
- Ensures care meets standards of practice.
- Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan.
- Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections.
- Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge.
- Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge.
Documentation:
- Charting is accurate, legible, dated, and timed.
- Documentation reflects nursing process and interventions and evaluations taken.
- Utilizes computer systems effectively and efficiently for optimal patient care.
Clinical Outcomes:
- Discusses patient findings and progress toward outcomes with physicians and other members of the health care team.
- Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation.
- Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes.
- Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving.
Workplace Safety:
- Adherence to LMP Workplace Safety principles and practices.
- Applies standard precautions; maintains a safe environment for self and others
Patient Care Experience:
- Practices customer service standards as defined by the Service Area, Medical Center, and specified department.
- Promptly answers call lights, alarms, and patient requests.
- Makes appropriate referrals and facilitates the customers ability to utilize resources.
- Maintains and protects patient confidentiality
- Ensures clean, orderly, and functional work environment.
- Treats all families of patients with courtesy, respect, kindness and compassion.
- Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs.
- Gives patients information in a way they can understand and ensures comprehension.
- Provides a patient care experience that exceeds members expectations.
Team Commitment:
- Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
- Confronts difficult or conflict situations constructively and seeks appropriate assistance.
- Takes accountability for own actions and accepts constructive criticism.
- Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members.
- Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff).
- Participates with the assessment of current and future unit learning needs and development of an annual education plan.
- Keeps self informed of activities on the unit and makes recommendations for change.
- Adheres to Attendance Program. Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
- Supports a collaborative Labor-Management Partnership environment through unit based teams.
Fiscal Responsibility
- Organizes work to minimize the use of overtime.
- Identifies and assists in systems improvement that needs simplification or correction.
- Utilizes payroll and non-payroll resources to their maximum potential.
- 1-year recent (within the last 3 years) full-time equivalent experience in acute care Pediatrics or successful completion of a KP acute care Pediatric training program or approved equivalent within prior 12 months.
- N/A
- Registered Nurse License (California)
- Pediatric Advanced Life Support
- Basic Life Support
- May be expected to cross train to at least 1 other Perinatal area.
- BSN preferred
Notes:
- If Twelve (12) hour option chosen, shift will be 8:00 am – 8:30 pm back up shift will be 12:00 pm – 8:30 pm
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Echocardiogram Technologist
Kaiser Permanente, USA
Job Number: 1159670
Primary Location: Anaheim, California
Facility: Kraemer II Medical Offices
Date Posted: May 17, 2023
Job Description
- Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Performs diagnostic studies to include 2-D, M-Mode, Doppler, color flow mapping, Stress. Transthoracic and transesophageal echocardiograms.
- Record and maintain a daily log and files of studies performed. Aids in preparation of records for interpretation, collection, and distribution of diagnostic data and reports. Ensure equipment is operational and available for procedures. Participate in developing and conducting in-service programs and patient care classes.
- Performs echocardiograph procedures, obtains necessary images, prepares study for interpretation by cardiologist, reviews data and may confer with appropriate medical personnel. Reviews medical record to identify significant medical history, which may include, but not limited to maintenance of equipment, supplies, logs, and files. Supports philosophy and complies with policies/procedures of organization and medical office department.
Patient and Health Care:
- Explain examination, test and medical procedures and purpose of it.
- Review, explain and clarify physician orders with patient or parent. Lift patients.
- Observe machine monitors. Perform routine diagnostic test. Assist physicians and medical staff with procedures, diagnostic examinations and treatments.
- Restrain or support patient during procedures.
- Other procedures include Echocardiogram, Stress Test, and ultrasonic examinations.
- Schedule, cancel or reschedule patient appointments.
- Review patient records from medical information.
- File information in patient chats.
- Obtain patient signature on consent forms.
- Record diagnostic test results.
- Assist patients with personal correspondence needs.
- Record and chart patient data.
- Prepare set-up sheets for physicians/therapists. Submit chart worksheets.
- Interview patients and collect patient data.
- Review patient charts to evaluate patients and identify significant conditions.
- Compile data for quality assurance.
- Prepare exam results for interpretation by physicians.
- Read and/or interpret tracings and note findings.
- Read and assess diagnostic test abnormalities.
- Consults with physician concerning test results and alert physicians to positive test results or test abnormalities.
- Issue report on findings. Look up and report test results as requested.
- Prepare lab worksheets.
- Call provider on positive test results.
- Perform accurate measurements and calculations on diagnostic test procedures. Index studies for future reference. Cut and mount tracings, which best represent test patterns.
- Maintain current records of all testing.
- Record and maintain log of procedures and teaching files.
- Prepare periodic workload statistics.
- Review logs for accuracy and completeness.
Equipment and Instruments:
- Ensure equipment is available for procedures and examinations. Fill request for equipment and supplies.
- Maintain and order supplies.
- Inventory and replenish equipment and supplies. Rinse and clean instruments and equipment. Arrange for equipment repair.
- Assemble/disassemble equipment and interments. Calibrate and adjust equipment in preparation for and during procedures. Load paper and tape into computer printer. Deliver and return equipment. Operate ultrasound equipment including B-mode and real-time equipment.
- Operate mobile ultrasound equipment. Operate equipment and reduce data from invasive (cardiac catheterization) and non-invasive diagnostic techniques.
- Clean and sterilize instruments, supplies and equipment.
- Clean, lubricate and perform routine preventive maintenance. Maintain equipment in good working order.
- Perform minor adjustments and/or repairs on equipment. Test equipment. Clean work area.
Administrative and other:
- Participate in developing and conducting in-service programs and patient care classes. Answer telephones and take messages. Locate personnel by paging system or beeper.
- Coordinate department activities with other departments. Prepare department work schedules. Attend conferences, meetings and in-service training programs. Assist provider in patient examinations and procedures.
- Consult with provider concerning procedures and patient condition.
- Follow standard infection control procedures. Monitor and evaluate test readings during procedures. Prepare and position patients for diagnostic test and medical procedures. Shave and apply antiseptic solutions to patient skin areas.
- Take, record and monitor patient vital signs. Assist physician during ultrasound examinations.
- Attach EKG electrode leads.
- Perform echocardiograph diagnostic procedures. Treat patients using continuous mechanical ventilation.
- Assist physician in locating tumors.
- Assist in cardiac procedures. Assume other activities and responsibilities from time to time as directed.
Pay Grade: 26
Basic Qualifications:- Minimum one (1) year in echocardiography with Doppler.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- Graduate of an accredited echocardiography program or equivalent on the job training.
- Registered or registry eligible in echocardiography.
- Maintain current licensure/certifications required.
- Ability to demonstrate working knowledge of echocardiograph equipment and procedures.
- Ability to maneuver echocardiograph equipment which may exceed 500 lbs.
- Must be able to communicate in a clear and concise manner both verbally and in writing
- N/A
Notes:
- Rotating weekends in addition to being on standby rotation for weekends and afterhours.
- Must have ARDMS-RDCS registry or be registry eligible.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Sterile Processing Technician II
Kaiser Permanente, USA
Job Number: 1183362
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 15, 2023
Job Description
- Decontaminates, cleans, packages, sterilizes, stores and distributes medical / surgical, equipment and supplies in accordance with CDC, OSHA, EPA, AAMI, Title 22, APIC, SGNA, JC guidelines as required.
Essential Functions:
- Responsible for filling orders from requesting departments.
- Make equipment rounds and return soiled equipment to SPD; clean equipment per manufacturer’s recommendations and validate functionality prior to storage; validate PM status on equipment issued from and returned to SPD per department policy.
- Answer phones.
- Inventory and restock supplies, and specialty carts i.e. isolation, latex, crash carts, etc. per department policy.
- Order specialty beds and other patient equipment per medical center practice.
- Disassembles, cleans or decontaminates surgical instruments per manufacturer’s recommendations including ultrasonic cleaning.
- Assembles, inspects, tests, wraps and dates all OR sets including specialty sets per department protocol according manufacturer’s recommendations.
- Operate all equipment in Sterile Processing Department including, but not limited to, steam sterilizers, plasma sterilizers, automated endoscope reprocessors, biological incubators, heat sealers, instrument and cart washers.
- Use of instrument and equipment tracking system in all areas of Sterile Processing Department including documentation of tests and sterilizer records.
- Examines and maintains integrity of sterile packages.
- Prepare OR case carts according to preference cards on all surgical procedures.
- Promotes, ensures, and improves customer service to internal and external customers.
- Able to work in a collaborative environment.
- Perform other related duties as assigned within the scope of training and service.
- Two (2) years of experience as a Sterile Processing Technician working in Sterile Processing Department in an acute hospital OR
- as a Surgical Technician with two (2) years of recent experience working in a Sterile Processing Department in an acute hospital.
Education
- HS Diploma / GED.
- Completion of an accredited Sterile Processing Program including 400 clinical hours or a Surgical Technician program.
- Sterile Processing or Surgical Technician National Certification required.
- Basic knowledge of instrument processing techniques, including but not limited to decontamination, assembly, and sterilization.
- Knowledge of Sterile Processing Department Policies and Procedures; be able to articulate on soaps and detergents, methods of packaging, types of sterilization methods and parameters, infection control practices, high-level disinfection practices, and safepractices in Sterile Processing Department.
- Knowledge of medical, nursing, and surgical supplies and equipment.
- Ability to distinguish colors and hear audible alarms required.
- Ability to multitask and prioritize in a stressful environment.
- Basic computer skills.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Staff RN - Hospital
Kaiser Permanente, USA
Job Number: 1176249
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 15, 2023
Job Description
As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.
Essential Responsibilities:
The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors:
Leadership:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws.
- Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability.
- Understands own and team members scope of practice and escalates issues as appropriate.
- Demonstrates professional, supportive behavior.
- Champions new ideas.
- Leads and directs others through the change process.
- Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes.
- Participates in problem identification and resolution.
- Mentors, orients, and coaches others in unit specific operations and patient care activities
- Shares responsibility and authority with subordinates and holds him/her accountable for performance.
- Demonstrates ability to problem solve with other departments in order to assist member problem resolution.
- Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities.
- Complies with regulatory requirements, policies, procedures, and standards of practice.
Nursing Process:
- Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan.
- Ensures plan shows multidisciplinary planning, consultation, and education.
- Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
- Ensures plan is discussed with patient, family/significant others, and completed in a timely manner.
- Monitors the patients progress based on the plan.
- Revises plan on ongoing basis based on patient condition and evaluation of progress.
- Ensures care meets standards of practice.
- Ensures effective development and completion of discharge plan including discharge barriers and patient/family education. Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan.
- Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections.
- Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge.
- Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge.
Documentation:
- Charting is accurate, legible, dated, and timed.
- Documentation reflects nursing process and interventions and evaluations taken.
- Utilizes computer systems effectively and efficiently for optimal patient care.
Clinical Outcomes:
- Discusses patient findings and progress toward outcomes with physicians and other members of the health care team.
- Demonstrates competencies during the probationary period and ongoing completion by departmental competency validation.
- Make comprehensive nursing decisions based on interpretation of data, assessments, and evaluations of patient outcomes.
- Participates in departmental performance improvement activities, i.e., planning, measuring/monitoring, assessing, and improving.
Workplace Safety:
- Adherence to LMP Workplace Safety principles and practices.
- Applies standard precautions; maintains a safe environment for self and others
Patient Care Experience:
- Practices customer service standards as defined by the Service Area, Medical Center, and specified department.
- Promptly answers call lights, alarms, and patient requests.
- Makes appropriate referrals and facilitates the customers ability to utilize resources.
- Maintains and protects patient confidentiality
- Ensures clean, orderly, and functional work environment.
- Treats all families of patients with courtesy, respect, kindness and compassion.
- Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs.
- Gives patients information in a way they can understand and ensures comprehension.
- Provides a patient care experience that exceeds members expectations.
Team Commitment:
- Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
- Confronts difficult or conflict situations constructively and seeks appropriate assistance.
- Takes accountability for own actions and accepts constructive criticism.
- Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members.
- Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff).
- Participates with the assessment of current and future unit learning needs and development of an annual education plan.
- Keeps self informed of activities on the unit and makes recommendations for change.
- Adheres to Attendance Program.
- Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
- Supports a collaborative Labor-Management Partnership environment through unit based teams.
Fiscal Responsibility
- Organizes work to minimize the use of overtime.
- Identifies and assists in systems improvement that needs simplification or correction.
- Utilizes payroll and non-payroll resources to their maximum potential.
- Minimum six (6) months of experience required in an acute or sub-acute facility within the last three (3) years.
- Registered Nurse License (California)
- Basic Life Support
- BSN Preferred
Notes:
- If Twelve (12) hour option chosen, shift will be 8:00 am – 8:30 pm back up shift will be 12:00 pm – 8:30 pm
$2,000 SIGN ON BONUS ELIGIBLE POSITION!
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
GI Technician II, Full Time - Anaheim Kraemer Med Office I - Gastroenterology-Special Procedure
Kaiser Permanente, USA
Job Number: 1180427
Primary Location: Anaheim, California
Facility: Kraemer I Medical Offices
Date Posted: May 15, 2023
Job Description
Job Summary:
Under direct supervision, provides functional guidance to assigned staff; incubate patients; analyzes collected specimens; and assist physicians with endoscopic and sigmoidoscopic procedures.
Essential Functions:
- Obtain patient specimens.
- Perform venipuncture skin punctures to obtain blood samples.
- Perform samples specimens for lab analysis.
- Perform routine diagnostic test.
- Anesthetize patients w/ topical or aerosol medication.
- Assist physicians medical staff w/ procedures, diagnostic examinations treatments.
- Assist physician in obtaining tissue specimens biopsies.
- Assist w/ protocological procedures (e.g., sigmoid exams).
- Select and pass instruments.
- Schedule, cancel or reschedule patient and appointments.
- Initiate follow-up appointments w/ patients.
- Key DKAs into automated system.
- Schedule procedure rooms.
- Schedule patient appointments procedures.
- Record and chart patient data. Interview patients and collect patient data.
- Consult w/ physicians concerning test results and alert physicians to positive test results or test abnormalities.
- Report negative/positive specimens.
- Transcribe test results onto lab slips.
- Call provider on positive test results.
- Explain test procedures and purpose.
- Analyze collected specimens for volume, acidity or other standard measures.
- Assist in obtaining tissue specimens.
- Assist physician in developing new techniques and procedures.
- Assist provider in patient examinations and procedures.
- Consult w/ provider concerning procedures and patient condition.
- Follow standard infection control procedures.
- Lift patients.
- Modify treatment techniques, which do not require change in physician orders.
- Instruct patient how to prepare for procedures.
- Explain diets.
- Monitor and evaluate test readings during procedures.
- Observe, monitor and evaluate patient condition during and after procedures.
- Prepare samples and specimens for lab analysis.
- Prepare and position patients for diagnostic test and medical procedures.
- Respond to emergencies (i.e., Code Blue) and stat requests.
- Shave and apply antiseptic solutions to patient skin areas.
- Take, record and monitor patient vital signs.
- Transport patients’ to/from procedure area.
- Assist physician w/ fluoroscopic examinations.
- Perform ear wash procedures.
- Assist physician in locating tumors.
- Acts as member of other surgery team (for example, pass instruments, cut sutures, and hold retractors).
- Assist physician in gastroenterology/procedures (for example, endoscopies).
- Assist physician w/ inserting and advancing scope during GI procedures.
- Monitor I.V. solutions.
- Other procedures may be sclerotherapy, Suctioning, Xray – fluoroscopic, Photographic, Dilatation – balloon, bougies, blood specimen processing, cardiopulmonary resuscitation, culture preparation, cytology, Gastrointestinal/Gall Bladder Examination, Microscopic, Minor Surgical, ovum and parasite examination, pap smear, polypectomy.
- Accountable for cleaning and filling specimen jars w/ solutions.
- Prepare solutions and surgical tissue specimens.
- Centrifuge or filter and separate specimens.
- Develop film and make prints.
- Dilute specimens.
- Prepare control slides, clean procedures room and work area.
- Operate scope disinfector.
- Pick up; deliver other specimens to and from laboratory.
- Assemble and disassemble equipment and instruments.
- Ensure equipment is available for procedures and examinations.
- Adjust equipment in preparation for and during procedures.
- Check emergency equipment.
- Prepare procedures and exam rooms. Select and set out appropriate tubing’s and sterile supplies. Set up instruments and surgical trays.
- Maintain sterilized supplies, instruments and equipment for surgical procedures.
- Decontaminate equipment.
- Removed and inventory equipment and supplies after surgical procedures.
- Soak instrument.
- Arrange for repair of equipment.
- Equipment may include Computer, Washing and Cleaning supplies, closed circuit TV – GI video.
- Others are periteonoscope, heat probe, colonoscope, photographic and related equipment.
- Inspect equipment and instruments for damage.
- Maintain equipment in good working order.
- Perform minor adjustments and/or repairs on equipment.
- Replace expendable parts on equipment.
- Test equipment.
- Fill request for equipment and supplies.
- Maintain and order supplies.
- Dispose of used syringes and contaminated materials.
- Inventory equipment and supplies.
- Replenish supplies and equipment.
- Orient and train new or less experienced personnel.
- Prepare department work schedules.
- Provide functional direction to assigned staff.
- Attend conferences, meetings and in-service training programs.
- Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
- Answer telephones and take messages.
- Conduct in-service training.
- Assume other activities and responsibilities from time to time as directed.
Pay Grade: 26
Basic Qualifications:
Experience
- Minimum one (1) year experience in an acute care or ambulatory setting assisting in the performance of endoscopic procedures.
Education
- N/A.
License, Certification, Registration
- Current California license as a Licensed Vocational Nurse
- I.V. certification
- Valid BLS card
Additional Requirements:
- N/A.
Preferred Qualifications:
- N/A.
Notes:
- This is a part time position, days and hours may vary.
- Weekend/Night On-Call & Saturday schedule – must arrive 30 min when called in
- Excellent service skills
- Train 40 hrs/wk during eval period.
- If ten (10) hour option chosen, shift will be 7:30 am-6:00 pm, back up 8 hour shift will be 10:00 am to 6:30 pm.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Intern Pharmacist
Kaiser Permanente, USA
Job Number: 1180427
Primary Location: Anaheim, California
Facility: Kraemer II Medical Offices
Date Posted: May 12, 2023
- Under direct supervision of a licensed pharmacist dispenses, compounds, procures, stores and distributes pharmacy products.
- Consults with patients and medical personnel regarding medication therapy.
- Provides pharmaceutical care for hospitalized or ambulatory patients as assigned.
- Provides medical personnel and patients with medication information and product identification.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Considers the cognitive, physical, emotional and chronological maturation process in the delivery of services to patients of all age groups served.
- Assesses data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and provides pharmaceutical care needed in accordance with department policy.
- Dispenses, compounds, procures, stores, packages and distributes pharmacy products according to laws, regulations, standards, established policies and procedures and acceptable professional practices; documents responsibility by signing or initialing prescriptions, batch sheets or other forms according to established policies and procedures.
- Interviews patients to obtain information regarding medication use, medication allergies and sensitivities;
- Documents the information in the patients medical record or pharmacy information system when appropriate;
- Advises patients of directions for use, medication storage requirements, importance of compliance, precautions and warnings for medication therapy;
- Advises the patients on the use of related devices and the coordination of medication therapy with diet, according to established policies and procedures.
- Substitutes for pharmacy personnel as necessary.
- Evaluates and resolves, according to established policies and procedures, potential medication therapy problems identifies through any and all available sources, including the patient and pharmacy information system.
- Confers with medical personnel concerning pharmaceutical care and treatment of patients, related clinical diagnosis, drug combinations and dosage forms, and other factors that might influence the course of treatment and the activity of medications;
- Suggests changes in medication therapy and/or use as appropriate to assure optimum therapeutic results and cost effective prescribing.
- Participates in assigned education and training programs;
- Conducts educational programs for pharmacy, other medical personnel and patients.
- Participates in quality management programs.
- Evaluates an manages the medication therapy of hospitalized or ambulatory patients as assigned to assure optimum therapeutic results and cost effective prescribing.
- Makes recommendations to management regarding systems or operational improvements to enhance services provided by the department.
- Checks equipment used to prepare and dispense medications for proper functioning; reports deficiencies to appropriate personnel.
- Maintains work area and equipment in an organized and clean condition; maintains a safe, secure and efficient work environment.
- Participates in quality management programs.
- Answers and makes telephone calls, consistent with assigned duties in accordance with telephone access standards.
- Exemplifies pharmacys mission and the organizations vision by contributing to the heath and satisfaction of members by providing appropriate medications, information and professional services in a helpful, caring, courteous, and efficient manner.
- Performs other duties as required.
- Special Note: Specific duties may vary depending on pharmacy location.
- N/A
- N/A
- Intern Pharmacist License (California)
- Must be licensed as an Intern Pharmacist by the State of California.
- Excellent verbal and written English-speaking communication skills.
- Knowledge of Federal and Sate laws, regulations and standards regarding the provision of pharmaceutical services.
- Ability to extract pertinent information from the patient or other sources and relate it to the patients medical management plan.
- Ability to learn and operate pharmacy computer systems and other equipment.
- Requires standing for long periods of time, read fine print, communicate with co-workers and patients, lift/transport 1-50lbs, light to moderate carrying, pulling, pushing, walking, frequent bending, stooping and reaching.
- N/A
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
On-Call Appointment Clerk (Anaheim)
Kaiser Permanente, USA
Job Number: 1188123
Primary Location: Anaheim, California
Date Posted: May 12, 2023
- Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Operates in a high volume, highly structured call center environment by responding to incoming calls.
- Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines.
- Prioritizes member needs and offers alternatives to members when appropriate.
- Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
- Uses tact and diplomacy in handling difficult interactions with members.
- Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.
- Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests.
- Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
- Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
- Must perform all of the above duties while meeting established standard of performance for quality and productivity.
- Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.
Principle Job Duties and Skills:
- Answer incoming calls.
- Determine type of appointment needed, determine appointment availability and schedule appointments.
- Prioritize member’s need and offer alternatives to member when appropriate.
- Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines.
- Compose messages to providers or other medical staff based on member requests.
- Utilize databases to give information to members and other callers as requested.
- Refer members to eligibility department as appropriate.
- Notify members of appointment/scheduling changes by telephone as directed.
- Schedule, reschedule and/or verify appointments.
- Answer member inquiries.
- Contact appropriate department to obtain medical record numbers of new enrollees.
- Assist in resolving problems related to duplicate medical record numbers.
- Initiate change of physician requests.
- Initiate change forms for corrected medical record numbers.
- Verify and update member demographics.
- Perform on-line inquiry functions.
- Perform data retrieval of computerized data.
- Record and maintain activity logs.
- Clear paper jams and other routine maintenance of printers/copiers.
- Recommend procedure changes.
- Train and orient new or less experienced personnel.
- Serve as resource persons to co-workers and assist in problem solving.
- Perform other activities and duties as directed.
- Initiate telephone calls to physicians or other medical office staff when indicated to assist members.
- Assume other activities and responsibilities from time to time as directed.
Pay Grade: 13
Basic Qualifications:
Experience
- One (1) year of customer service experience in a service related industry, preferably healthcare.
Education
- High school diploma or equivalent.
- License, Certification,
Registration
- N/A.
Additional Requirements:
- Effective telephone communication skills and excellent interpersonal skills.
- Must obtain passing score on Customer Care Simulation assessment.
- The Customer Care Simulation assessment score must be current within one (1) year (contact Local HR Office for testing).
- Must be able to effectively communicate, verbally and in writing, in English.
- Must complete Service Orientation Assessment.
- As part of applicant process, must take Proofreading Assessment for non KP employees only.
Preferred Qualifications:
- N/A
Notes:
- Open 365 days a year. Working weekends and holidays.
- This is an on-call position, days and hours may vary.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Appointment Clerk (Various Shifts)
Kaiser Permanente, USA
Job Number: 1188122
Primary Location: Anaheim, California
Date Posted: May 12, 2023
Various Shifts:
- 7:30AM – 4:00PM
- 8:00AM – 4:30PM
- 9:30AM – 6:00PM
- Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Operates in a high volume, highly structured call center environment by responding to incoming calls.
- Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines.
- Prioritizes member needs and offers alternatives to members when appropriate.
- Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
- Uses tact and diplomacy in handling difficult interactions with members.
- Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a Registered Nurse when appropriate.
- Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests.
- Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
- Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
- Must perform all of the above duties while meeting established standard of performance for quality and productivity.
- Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.
Principle Job Duties and Skills:
- Answer incoming calls.
- Determine type of appointment needed, determine appointment availability and schedule appointments.
- Prioritize member’s need and offer alternatives to member when appropriate.
- Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines.
- Compose messages to providers or other medical staff based on member requests.
- Utilize databases to give information to members and other callers as requested.
- Refer members to eligibility department as appropriate.
- Notify members of appointment/scheduling changes by telephone as directed.
- Schedule, reschedule and/or verify appointments.
- Answer member inquiries.
- Contact appropriate department to obtain medical record numbers of new enrollees.
- Assist in resolving problems related to duplicate medical record numbers.
- Initiate change of physician requests.
- Initiate change forms for corrected medical record numbers.
- Verify and update member demographics.
- Perform on-line inquiry functions.
- Perform data retrieval of computerized data.
- Record and maintain activity logs.
- Clear paper jams and other routine maintenance of printers/copiers.
- Recommend procedure changes.
- Train and orient new or less experienced personnel.
- Serve as resource persons to co-workers and assist in problem solving.
- Perform other activities and duties as directed.
- Initiate telephone calls to physicians or other medical office staff when indicated to assist members.
- Assume other activities and responsibilities from time to time as directed.
Pay Grade: 13
Basic Qualifications:
Experience
- One (1) year of customer service experience in a service related industry, preferably healthcare.Education
- High school diploma or equivalent.
License, Certification, Registration
- N/A.
Additional Requirements:
- Effective telephone communication skills and excellent interpersonal skills.
- Must obtain passing score on Customer Care Simulation assessment.
- The Customer Care Simulation assessment score must be current within one (1) year (contact Local HR Office for testing).
- Must be able to effectively communicate, verbally and in writing, in English.
- Must complete Service Orientation Assessment.
- As part of applicant process, must take Proofreading Assessment for non KP employees only.
Preferred Qualifications:
- N/A
Notes:
- Open 365 days a year. Working weekends and holidays.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Assistant Director Food & Nutrition Services
Kaiser Permanente, USA
Job Number: 1183925
Primary Location: Anaheim, California
Facility: Orange Co Anaheim Medical Center
Date Posted: May 12, 2023
- Plans, organizes, coordinates and directs provision of high-quality, cost-effective inpatient clinical nutritional services and inpatient feeding operations that meet or exceed TJC, regulatory and budget requirements. Collaborates with Outpatient Clinical Services managers to plan and coordinate provision of clinical nutritional services in the outpatient arena.
- Plans, develops, controls and coordinates the provision of nutritional services including professional services, nutrition care services, in- and out-patient feeding and computer nutrition programs.
- Develops, implements, and maintains policies and procedures for area of responsibility.
- Acts as a key liaison with professional staff (physicians, nurse managers, pharmacists, and other Kaiser staff) to ensure open communications regarding patient food services and nutritional care services.
- Manages and resolves human resource, labor relations, departmental safety, and risk management issues for area of responsibility.
- Actively participates in the Service Area and departmental quality assurance programs and ensures quality care of members, patients, and staff by the continuous monitoring and improvement of related activities.
- Collaborates with the other Service Area Assistant Directors to plan, integrate, and coordinate provision of products and services for all customer groups.
- Collaborates with the management team in developing short and long range goals and objectives for the Food and Nutrition Services Department that complement the Service Area and Medical Center Strategic Plan.
- Manages activities of assigned staff to include staffing, recruiting, hiring, orienting, training, performance evaluation, counseling, and disciplining. Assists in planning and development of departmental operating and capital budgets, monitors payroll and non-payroll expenditures for Nutrition Services.
- Ensures on-going compliance of all services with TJC, Title 22, and Federal, State and local regulatory agencies.
- Minimum three (3) years of experience in a related field.
- Minimum one (1) year of experience in a clinical setting.
- Minimum one (1) year in a management and/or a supervisory role.
- Bachelors degree in Food and/or Nutrition Science.
- Registered Dietitian from Commission on Dietetic Registration
- Demonstrated strong working knowledge of clinical competencies based on nutritional care standards of the American Dietetics Association, American Society for Parenteral and Enteral Nutrition, and relevant practice groups.
- Demonstrated ability to utilize computerized food service management systems in the provision of patient care required.
- Must be able to work in a Labor/Management Partnership environment.
- Masters degree strongly preferred.
Notes:
- Registered dietitian required.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.