Collision Field Technical Specialist
| Job Category | Vehicle Service |
|---|---|
| Location | ALISO VIEJO, California |
| Req. ID | 156799 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Collision Field Technical Specialist
What You’ll Do
- Field based body repair technical specialist that solves field escalations at Tesla Approved Body Shops and Tesla Body Shops
- Root cause body repair field issues and report findings to engineering teams
- Answer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attention
- Provide training and quality assurance activities to continually improve customer satisfaction
- Generate weekly reports of activities and findings
- Operate a variety of hand, power, and shop tools
- ~50% travel based on business needs
- Comply with all Tesla safety rules, guidelines, and standards
What You’ll Bring
- Certificate from Vocational School in collision preferred
- Body Master Technician – 10 years industry experience preferred, Tesla experience preferred
- Expert working knowledge – frame equipment, welding, riveting, metal work, diagnostic systems, estimating platforms
- High proficiency in written and spoken English
- Strong computer skills – Microsoft office and cloud applications
- Ability to maintain high level of confidentiality
- Ability to work independently in limited supervision environment
- Ability to travel nationally and internally to support program needs
- Capable of lifting 50 lbs and driving fork lift
- Must be at least 18 years of age
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$64,600 – $245,100/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Customer Service Representative
| Job Category | Vehicle Service |
|---|---|
| Location | ALISO VIEJO, California |
| Req. ID | 192907 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.
What You’ll Do
- Work scheduling maintenance
- Liaison between Customer Claim Specialists and the Body Shop
- Vehicle arrival preparation
- WARP and CCC administration arrival
- Customer communication and expectation
- Rental coordination and hand off
- Vehicle status updates
- Material and supplies reordering
- Repair review and delivery
- Perform other related duties as assigned.
What You’ll Bring
- 3-5 years of experience in the collision industry.
- Certificate from Vocational School in Collision Repair preferred.
- Valid Driver’s License and a good driving record with at least 2 years of driving experience and insurable.
- Excellent written and verbal communication skills as well as the ability to follow instructions.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
- Microsoft Office experience preferred.
- Must be willing to train others
- Must be comfortable working in a collision shop environment
- Ability to work independently in limited supervision environments.
- Must be at least 18 years of age
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$14.00 – $46.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Associate Service Manager
| Job Category | Vehicle Service |
|---|---|
| Location | Aliso Viejo, California |
| Req. ID | 192559 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.
What You’ll Do
- Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.
- People: Our Associate Service Managers lead by example, and we expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.
- Operational excellence: As an Associate Service Manager, you must understand every aspect of your service center’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.
- Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
- Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
- Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
- Attitude and approach is everything. You must:
- Be a leader and a team-player.
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
- Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
- Be self-aware, flexible and open-minded.
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
- Be an advocate for your customers and your team. Your success depends on theirs.
What You’ll Bring
- Educational experience: Bachelor’s degree or equivalent professional experience.
- Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
- Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
- Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred.
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Customer Experience Manager
| Job Category | Sales & Customer Support |
|---|---|
| Location | Aliso Viejo, California |
| Req. ID | 189784 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
What to Expect
Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
Business Health
- Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
- Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
- Train and develop team on sales and delivery processes
- Analyze data and collaborate with Store Manager on business strategies and set goals
- Coach and motivate team to meet assigned sales, delivery and productivity goals
- Ensure team is fluent in all aspects of product knowledge
- Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery Operations during Manager on Duty Shifts
- Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Customer Experience
- Responsible for ensuring all employees provide best in class customer experience for every customer
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
Employee Engagement
- Recruit, train, and develop employees ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Continually evaluate the performance of each employee and provide in the moment feedback to drive results
- Ensure all employees adhere to Tesla policies and procedures
- Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
Brand Standards
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
- Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
What You’ll Bring
- Bachelor’s degree or equivalent work experience
- 2+ years applicable experience with proven track record to meet or exceed goals
- Self-starting entrepreneur with exceptional management skills and great attention to detail
- Ability to prioritize multiple projects and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Dedicated and ethical approach to sales and sales operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to work evenings and weekends in a retail environment
- Ability to relocate as needed
- Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
- Ability to obtain appropriate state licensing, where applicable
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
Estimator
| Job Category | Vehicle Service |
|---|---|
| Location | ALISO VIEJO, California |
| Req. ID | 192367 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
$17.00 – $60.00/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice
