Manager

Job Purpose

The Singapore public healthcare sector is implementing a new Billing Transformation (BT) system to be rolled out across public hospitals and institutions from year 2023 over 3-4 years. The National Healthcare Group (NHG) is setting up a team of Central Trainers and Project Managers to work with the BT User Leads, institution Trainers and Programme Management Office (PMO) to operationalise the Go-Live deployment and training for BT.

MAJOR DUTIES & RESPONSIBILITIES

For the project management responsibility, the candidate needs to work with vendors and user organisations to ensure successful rollout at the institutions. The candidate will project manage with vendors and end user organisation on pre-deployment activities, including end-to-end testing, implementation planning, cutover and deployment preparation, and go-live readiness assessment. The candidate will also support the setup and management of command centre and call centre, as well as technical dress rehearsal, full dress rehearsal, eventual cut-over, and post-live status monitoring and progress reporting.

The role would include Go-Live training to onboard end-users, performance support and continuous learning of end-users. The role is responsible for the overall implementation of end-user training program as well as on-going education and maintenance of the training program after go-live. The candidate needs to determine the training resources, manage training team staffing, and secure facilities and equipment for classroom or online training. In addition, the candidate will participate in discussion on curriculum delivery methods, oversee the creation and maintenance of a realistic training environment, create a course catalog and training schedule, and ensures all users are trained before they access the production environment.

JOB REQUIREMENTS

(a) Education/Training/Experience

• Familiar with IT systems and finance in a healthcare setting.
• Relevant project management experience.
• Experience in SAP systems will be an advantage.
• A tertiary degree from a recognized university.

(b)  Personal Attributes

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• The ability to work without close supervision, taking ownership of work activities and ensuring documentations meet high standards
• The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible
• The ability to complete tasks accurately, efficiently, and in a timely manner
• The ability to learn new content and leverage that knowledge to develop strong training programs
• Being cooperative and approachable, and taking time to listen to and address others’ questions or concerns
• The ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding the audience’s attention, developing effective materials, and handling questions or challenges from the audience.
• The ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material
• The ability to communicate information clearly and concisely to audience such as trainers and trainees when speaking and in writing. This includes targeting the amount, style, and content of the information to the needs of the receiver
• Capacity to manage multiple competing objectives and to clearly communicate results
• Ability to lead others and to communicate the importance of training to all stakeholders
• Strong organizational and coordination skills; ability to sequence activities logically
• Ability to develop and adhere to time schedules in order to meet project deadlines
• Ability to work effectively with colleagues that have a wide range of seniority

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