Patient Service Associate

MAJOR DUTIES AND RESPONSIBILITIES

• Handling of mainline calls
• Attend to patients’ enquiries and provide any clarifications
• Assist in trasnferring of call to the respective departments
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Maintain basic telephone standards are adhered to
• Ensure general maintenance of work station.

GENERAL

• Assists in clinic surveys with PR department
• Serves in relevant committee as assigned
• Ensures general housekeeping and cleanliness is maintained
• Be involved in quality improvement efforts, eg 6S
• Assists in mentoring & guiding new staff
• Performs other duties as assigned by the Asst / Clinic Operations Executive

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