Service Center Technician
| Job Category | Vehicle Service |
|---|---|
| Location | Urbandale, Iowa |
| Req. ID | 187576 |
| Job Type | Full-time |
Tesla participates in the E-Verify Program
Our Tesla Service Technicians are members of the largest technician team on the planet, working together in pursuit of our mission to accelerate the world’s transition to sustainable energy. Joining Tesla means being a part of a team composed of the most talented Technicians and Engineers on the planet. Our technicians work on cutting edge automotive technology and on the most advanced cars in production today.
Service Technicians at Tesla are the heart of every service location. We rely on their expertise in process improvement and in the delivery of the best service and products to our customers. We want you to elevate your professional growth through a combination of programs and on the job training while accelerating your career and unlocking your potential. With a global presence, we want to support your growth and career wherever life may take you. Our expectation is that you bring your full self to work each day, deliver high quality product, provide exceptional customer service, and help support our mission.
- Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line
- Work independently and as a team to drive maximum repair efficiency
- Provide feedback to Tesla design and engineering teams directly to enable continuous improvement of repair procedures and products.
- Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
- Utilize your company supplied laptop to support diagnostics and provide online training opportunities
- Operate a variety of top-of-the-line hand, power, and shop tools
- Consistently and concisely detail and document repairs
- Inspect and maintain shop equipment and request replacement as required
- Partner with other teams to ensure delivery of an exceptional product by cleaning and detailing vehicles as needed
- Assist with onboarding and training of new technicians to help upskill the team
- High School Diploma or Associate Degree/Certificate, or work experience in a related technology space (aeronautics, engines, electrical, ships, etc.)
- Automotive Service Technicians License, or desire to become Technician Apprentice through provincial schooling (Canada only)
- Demonstrated ability to learn new technologies and processes, and adapt to change
- Ability to innovate, solve complex issues, and present new ideas
- Ability to follow oral and written instructions with attention to detail
- Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Section 609 Refrigerant handling certification preferred
- Experience working in a team-based environment to achieve common goals
- Evidence of a “safety first” attitude
- Basic command of the English or French (Canada Only) language
- Must be at least 18 years of age
- Basic computer skills, including navigating web browsers and standard applications like Excel and Word.
- Valid driver’s license in the country (State for US) in which you are applying, along with a clean driving history
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Gallery Advisor
| Job Category | Sales & Customer Support |
|---|---|
| Location | Urbandale, Iowa |
| Req. ID | 182011 |
| Job Type | Part-time |
Tesla participates in the E-Verify Program
What to Expect
The Gallery Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future clients as well as create a memorable experience for our clients on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Gallery Advisor, you will support guests from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We have created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional guest experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
We are hiring for part-time and full-time positions.
What You’ll Do
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
- Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Conduct direct deliveries from Delivery Centers to customer homes
- Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
At least 1+ year of customer service experience with in a metrics driven environment
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Great attention to detail with strong organization and communication skills
- Proficient with Microsoft Office suite and CRM tools
- Ability to work evening hours, weekends and holidays in a retail environment
- Ability to obtain appropriate state licensing, where applicable
- Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
- Must be able to successfully pass a pre-employment background check
- Legal right to work in the United States
Compensation and Benefits
Benefits
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- LGBTQ+ care concierge services
- Pet Insurance
