In-Store Shopper (Online Orders) - Part Time
Whole Foods Market, Greensville, South Carolina, USA | Woodruff
Department: Store
Job Type: Regular
Position Type: Part Time
Posted Date: May 18, 2023
Job Description
At Whole Foods Market, we’re committed to providing record-setting grocery delivery services to our Prime Now customers. This is a fast-growing program and candidates who are passionate about our quality products and great customer service will be a great fit. We think you’ll agree that it’s a great time to join #TeamWFM.
As an In-Store Shopper, you’ll work on the Store Support team supporting Prime Now customer orders, preparing them for delivery and/or pickup. While our offerings will continue to evolve, you’ll shop throughout our store for everyday goods including food, household items, and so much more.
Having a flexible schedule is key to meeting our customer’s needs. We especially need Team Members who like to work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.
Availability Requirements
- Team Members receive their schedule up to 3 weeks in advance
- Average shifts are 4-8 hours long
Job Requirements
- Comfort using handheld technology (mobile) device to fulfill orders
- Fulfills online orders efficiently, accurately and with a sense of urgency
- Detail oriented, paying attention to product and order accuracy
- Eagerness to learn product knowledge, customer service standards, and store operations
- Ability to keep staging area organized and free of clutter
- Willingness to work in other departments of the store as required, e.g., customer service, cashier, grocery, etc.
Basic Qualifications
- Must be at least 18 years old
- Ability to read and speak basic English
- Ability to lift up to 40 pounds, stand/walk for at least 6 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
- High School diploma or equivalent diploma
Physical Requirements / Working Conditions
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours, sitting 1-4 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
- May require use of ladders.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Store Support Supervisor (Customer Service, Front End Support)
Whole Foods Market, Greensville, South Carolina, USA | Woodruff
Department: Store
Job Type: Regular
Position Type: Full Time
Posted Date: May 12, 2023
Job Description
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Job Responsibilities:
- Supervises and delegates tasks to Team Members.
- Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Assists in training of new Team Members, utilizing learning checklists and training materials.
- Keeps all cases and shelves clean, well-stocked and properly rotated.
- Resolves difficult customer situations.
- Ensures all necessary breaks are given.
- Communicates team concerns to the Team Leader and Associate Team Leader.
- Communicates attendance issues or concerns to Team Leader and Store Leadership.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.
Job Skills:
- Extensive knowledge of Store Support team procedures and policies.
- Capable of teaching others in a positive and constructive manner.
- Demonstrates advanced product knowledge, maintains awareness of new products.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
- Proficiency with email, Microsoft Office, and operations-related applications.
Experience:
- 12+ months retail experience.
Physical Requirements / Working Conditions:
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Team Member (Full-Time & Part-Time Storewide Opportunities)
Whole Foods Market, Greensville, South Carolina, USA | Woodruff
Department: Store
Job Type: Regular
Position Type: –
Posted Date: May 11, 2023
Job Description
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where you’ll work in a professional environment, with the highest quality ingredients and have a true work-life balance! We are currently hiring for a variety of roles with various schedules. We have Full-Time and Part-Time opportunities, depending on the role and team. Apply once to be considered for openings at this location!
- Bakery: Counter Service, Packaging, Coffee Bar
- Customer Service / Store Support: Cashier, Cashier Assistant (Bagging, Carts), Sanitation
- Grocery: Stocker (Frozen Foods, Dairy, Bulk Items) – Day and Overnight shifts
- Meat: Counter Service, Oven-Ready Prep
- Prepared Foods: Deli Counter Service, Kitchen, Food Prep, Dishwasher, Culinary Venues (Pizza Maker, Sandwich Maker, Runner: Hot Food / Salad Bar)
- Produce / Floral: Stocker, Clerk, Floral Arrangements, Production (Fruit and Vegetable Cutting)
- Seafood: Counter Service, Oven-Ready Prep
- Specialty: Beer, Wine, Cheese Cutting and Wrapping, Chocolate, Pub Service
- Whole Body: Stocker (Vitamins, Supplements, Body Care, Clothing and gifts)
** All roles/departments listed above may not be available at all locations
Application Process
- After applying, check your email (including your junk/spam) for a link to an assessment.
- Successfully complete the assessment within 7 days.
- For more information about what it’s like to work for Whole Foods, check out our videos: https://www.youtube.com/c/wholefoodscareers/videos
Benefits
- Competitive pay, flexible scheduling, paid time off, 20% store discount, growth opportunities including training programs, and more!
Team Members provide support performing duties related to customer service, stocking, and sanitation in assigned department(s). All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and other Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support Whole Foods Market core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Desired Work Experience
- No prior retail experience required.
Responsibilities
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Performs opening, mid, and closing duties as assigned.
- Follows department procedures for preparing, storing, rotating, and stocking of product.
- Prepares, packages, weighs, and prices products for sale.
- Monitors product quality and freshness and ensures proper product rotation.
- Ensures cases and shelves are clean and well-stocked.
- Completes spoilage, sampling, temperature, and sweep logs as required.
- Assists with periodic inventory checks.
- Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market cleanliness and safety standards.
- Ensures accuracy of signs and pricing.
- Immediately reports safety hazards and violations.
- Performs other duties as assigned by store, regional, or national leadership.
Knowledge, Skills & Abilities
- Ability to learn basic knowledge of all products carried in department.
- Ability to visually examine products for quality and freshness.
- Proactively reads labels and familiarizes oneself on various products.
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
- Ability to follow directions and procedures; effective time management and organization skills.
- Passion for natural foods and the mission of Whole Foods Market.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Understanding of and compliance with Whole Foods Market quality goals.
Physical Requirements/Working Conditions
- Must be able to lift 50 pounds.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: Less than 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in a wet and/or cold environments.
- Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery.
Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
The wage range for this position is $16.50 – $20.45 Hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits”. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
E-Commerce Team Leader (In-Store Shopper Department Manager)
Whole Foods Market, Greensville, South Carolina, USA | Woodruff
Department: Store
Job Type: Regular
Position Type: Full Time
Posted Date: Apr 18, 2023
Job Description
At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven leaders who are passionate about our quality products and great customer service. We think you’ll
agree that it’s a great time to join #TeamWFM.
The Team Leader, WFMOA: E-Commerce role will require you to lean into your experiences on how to effectively drive the execution of product, labor, and customer demand metrics. In this role, you will be expected to perform many micro-functions including but not limited to people management tasks, non-inventory management, account management, and problem solver. Where the path forward is dynamic, we partner and drive solutions with our store support teams but often, you will be expected to be the front-line contact and first point of entry for our team members and business partners.
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. You will be expected to execute a best-in-class process, resulting in reduced costs. As a front-line leader, you will be the main point of contact for in-store shoppers and cross-department partners, requiring excellent people skills. Through these relationships, you will invent new strategies that will help improve our team member and customer experience. As a Team Leader, it is expected that you will be able to operate in a highly ambiguous environment, communicating and interacting with your direct store leadership daily. You are expected to be a subject matter expert on all WFMOA processes, execution and tracking towards program KPI goals.
Responsibilities
You will be responsible for all aspects of daily operations including supporting WFMOA
Customer Delivery and or pick up orders, labor, regulatory compliance, and special projects as assigned.
You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.
In addition, the Team Leader:
- Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Oversees the creation of the In-Store Shopper Team schedule to ensure meeting staffing metrics and capacity
- Reviews hourly, daily and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In Store Shopper/E-Commerce Team and cross-functional team needs.
- Provides timely, thorough, and thoughtful performance evaluations.
- Maintains cleanliness of all department areas including staging area and coolers, and any inventory well-stocked and properly rotated.
- Consistently supports and models WFM Leadership Principles and Core Values.
Basic Qualifications:
- 24+ months retail experience including 12+ months
- High School diploma or equivalent diploma
- You are authorized to work in the US without sponsorship.
- You have prior experience leading high volume teams
- You take ownership in your work and team and are available to work overtime during peak seasons and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
- Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software
Preferred Qualifications:
- You have a bachelor’s degree in Engineering, Operations, or a related field.
- You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
- You don’t hesitate in public speaking or writing a paper. You have strong verbal and written communication skills.
- You enjoy analytical work and using data to provide thought-provoking and workable solutions.
- Data is what you look to when given a problem to solve.
- You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
- High energy, enthusiastic, and displays an affinity for our products, core values, and company
- Philosophy
- Demonstrates exceptional level of knowledge surrounding (new) products, item location,
- pricing and awareness of relevant competitors and industry trends.
- You see value in long term thinking and large scale impact to our company.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.