Technical Writer
Job Location: West Technology Group, Work From Home, USA
Employee Type: Full-Time
Job Type: Others
Date Posted: May 5, 2023
Job ID: 213490
Job Description
For this opening we will consider candidates from the following locations: United States.
TeleVox (a healthcare business line of West) is looking for a Technical Writer to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. Learn more about how our EHR-integrated platform supports personalized, two-way interactions with patients through their care journey by visiting www.televox.com.
This role will be responsible for creating and maintaining end-user documentation which may include technical specifications, document design requirements, and department style guide standards ensuring adherence to department policies and established deadlines; translate technical/non-technical information into manuals/web-based documents for non-technical /technical users ensuring documentation is kept up-to-date; research existing programs to determine if requirements documentation has been completed and follows a format required by the client or department; proactively oversee the activities involved in quality resolution of problems related to documentation issues; participate in activities associated with assigned projects, ensuring tasks are completed in a timely, accurate, and quality manner, striving to meet and exceed expectations
What You’ll Do:
- Create and maintain end-user documentation which may include technical specifications, document design requirements, and department style guide standards ensuring adherence to department policies and established deadlines
- Analyze technical specifications and designs, translate technical/non-technical information into manuals/web-based documents for non-technical/technical users ensuring documentation is kept up-to-date
- Prepare print and electronic versions of technical documents for distribution as required
- Perform research necessary to write assigned document, determining scope, content, purpose, and audience from guidelines provided
- Write and continuously maintain requirements documentation, striving for quality and accuracy
- Review technical requirements and instructions outlined by departmental staff requirement documentation
- Record and, if necessary, translate the given requirements and instructions into a written
- Technical specification that utilizes a specialized methodology and format required by the client or department
- Distribute specification document to appropriate internal staff and client contact, ensuring adherence to established deadlines
- Make updates to previously documented specifications as requirements change, distributing
- Changes in a timely manner
- Review all documentation to ensure translation of requirements into specification is accurate and error free prior to distribution
- Keep up-to-date on specification language and documentation format required by the client and internal clients
- Research existing programs to determine if requirement documentation has been completed and follows a format required by the client or internal contact analyze existing applications, host interfaces, and reports to identify and gather the requirements of the program, converting those requirements into a specialized technical specification document
- When necessary, meet with appropriate departmental staff to discuss and ensure thorough understanding of requirements on existing programs for completion of documentation
- May assist with determining and analyzing requirements for new programs, including data,
- Workflow, interfaces with other systems, outputs, etc., reviewing analysis with client and appropriate staff
- Utilize the requirements gathered to create thorough specification documentation
- Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
- Respond with a sense of urgency to problems escalated to employee’s level
- Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
- Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met
- Ensure quality resolution and thorough and accurate documentation of customer issues
- Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
- Participate in creating, administering, and continuously updating procedures for resolution of all related issues
- Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
- Prepare reports, material and documentation as requested
- May update project plan
- Create and maintain organized project files
- Provide project lead with status reports throughout assigned projects detailing project status and timeline
- Establish and maintain a professional relationship with team members and department contacts
- Cooperate with team members to meet goals or complete tasks
- Escalate work flow and communication issues to supervisor
- Treat all internal/external customers and team members with dignity/respect
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
Applicant for this job will be expected to meet the following minimum qualifications:
Education:
- Bachelor’s degree from an accredited college or technical school. Major course work in computer science, MIS, Journalism, Communication, English or related field preferred
- Equivalent work experience in a similar position may be substituted for educational requirements
What Experiences You Bring:
- Minimum 2 years technical writing or documentation experience required
- Minimum 1 year experience in the IVR/Speech Recognition industry preferred
- Based on department or area of responsibility the following may be required:
- Minimum 1 year experience with Visio
- Minimum 1 year experience with Framemaker
- Based on departmental need the one or more of the following may be preferred:
- Minimum 1 year of experience with Photoshop, Illustrator, Adobe Pro, InDesign or HTML
Compensation:
- Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.
Manager of Talent Acquisition
Job Location: West Technology Group, Work From Home, USA
Employee Type: Full-Time
Job Type: Other
Date Posted: May 5, 2023
Job ID: 213512
West Technology Group is hiring a Manager of Talent Acquisition. This position can be worked remotely in the United States.
Job Summary:
This role will be responsible for maintaining talent pipelines, effectively communicating the company brand, collaborating with vendors to connect candidates with company opportunities and successfully leverage recruiting tools with a strong emphasis on social media. This person will build connections with Company management teams and business partners to assess hiring needs and build analytics as needed to adjust and support hiring practices and retain ongoing qualified talent. This role will be responsible for overseeing recruitment staff in multiple offices and remote.
Essential Duties:
- Lead an assigned team in integrating innovative and best practices to adequately develop and communicate the company brand and incorporate social recruiting strategies that may include expanding vendor/tool options and utilizing new methods to connect with potential candidates
- Assist in the design, execution, and maintenance of a best-in-class onboarding program that includes every facet of both the candidate and hiring manager’s experience in conjunction with HR leadership
- Serve as player-coach, carrying requisition load as appropriate
- Build connections with company management teams and business partners to assess hiring needs and build analytics
- Spearhead recruitment advertising campaigns, including social media initiatives, career fairs, job board postings
- Ensure data integrity in the ATS by holding team members and peers accountable
- Maintain data and analytics to measure the return on investment (ROI) of talent acquisition programs, including metrics on source of hire, time to hire/time to fill, measurement of candidate experience, new hire retention, quality of hiring and ensuring a diverse pipeline of talent
- Generate and deliver reports and presentations related to Talent Acquisition
- Properly interpret and communicate strategies, policies and procedures
- Assist in vendor relationships and negotiations to ensure the acquisition and implementation of appropriate programs and products fully support the talent management strategy and initiatives
- Develop departmental team members to be successful in recruiting across a wide spectrum of roles to include professional staff recruiting and volume recruiting
- Perform additional and related duties as assigned
- General mental and physical requirements of an indoor office environment are expected
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university required with focus on human resources, organizational development, business administration, or related field is required. Equivalent work experience in similar position may be substituted
- Minimum 4 years of human resources, talent acquisition experience is required to include the development of innovative recruitment strategies using a wide variety of tools
- Minimum of 2 years of lead or supervisory experience required
- Experience in candidate sourcing and social media strategy is preferred
- Must be proficient in Microsoft Office Suite
- Familiarity with equal opportunity hiring processes and diversity, equity and inclusion best-practices is also necessary
Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $85,000 – $95,000 annually.
Benefits:
Want to love where you work? At West, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!
What’s next…
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview).
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At West, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidates for this or other roles.
Equal Opportunity Employer/Veterans/Disabled
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.
Network Engineer or Sr. Network Engineer
Job Location: West Technology Group, Work From Home, USA
Employee Type: Full-Time
Job Type: Other
Date Posted: May 4, 2023
Job ID: 213503
West Telecommunication’s engineering team is looking for an experienced Senior Engineer with a strong familiarity in SIP/VOIP, CISCO and VCenter/VM storage/compute experience, to join a tight knit engineering team. The role will focus on technical diligence, product & technology integration planning, and integration implementation. We are seeking individuals who are self-starters, who can also work in a collaborative environment and possess strong communication and technical skills.
Additional core functions include:
- Responsible for engineering, configuration, maintenance, and upgrade of the company’s network routers, switches, servers and Voice over IP (VoIP) infrastructure, supporting applications and network hardware.
- Receive and address incident escalations of network trouble through the companies NMS/OSS systems, troubleshoot issues in a timely and accurate manner when needed to support operations and other staff.
- Ability to provide as we as understand network engineering concepts, network design, diagrams, configuration of devices, deployments and documentation as well as on site (work site location depending / travel approval) competence installing servers/routers/switches, cabling, cable matrices etc…
- On-call duties as required.
The ideal candidate is someone who can:
- Demonstrate the ability to communicate technical concepts to others across all levels of the business
- Clear and effective communication across all mediums (e.g. email, conference calls, in person, written documentation, etc.)
- Demonstrate the ability to translate vendor RFO statements and advise on accuracy / creation of same as needed. Keeps all communications with vendors and clients professional, following company policies and procedures.
- Demonstrate the ability to act independently while working with remote hands at our network and switch sites.
Education
- Bachelor’s degree in engineering, computer science, MIS, telecommunications, or a related field preferred.
- Equivalent work experience in a similar position may be substituted for educational requirements
Experience
- Minimum 7 years networking, systems, telecommunications, and application experience required with an emphasis in networking and a good understanding of SIP/VoIP
Technical
- Advanced experience with Cisco IOS/XE/XR, OSPF, BGP, VRFs, and VLANs
- Intermediate experience in EIGRP, VPN, Netflow/NBAR2, SNMP, Firewalls and Proxies.
- Basic knowledge of MPLS is preferred.
- Experience with Customer Circuit activations, Test & Turnup, as well as coordination of these tasks with all relevant groups.
- Experience with MS Office products and SSH tools is required. Experience with Linux OSes as well as command line tools such as NMAP/MTR/TraceRoute is preferred.
- Be able to determine CIDR mappings (subnets), as well as RFC1918 address space.
Other
- Experience with communicating clearly with other carriers
- Able to work well with teammates and can meet deadlines
West Telecom is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West Telecom, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Client Data Administrator
Job Location: Televox, Work From Home, USA
Employee Type: Full-Time
Job Type: Other
Date Posted: April 27, 2023
Job ID: 213403
Job Description
For this opening we will consider candidates from the following locations: United States.
Televox is looking to hire a Client Data Administrator in Mobile, AL, Longmont, CO, Omaha, NE, or WFH remote for qualified experienced candidate to join our Implementation Healthcare business segment. Do you love technology, installing or configuring software, are you self-motivated? You’d be a great fit!
What do you do? Installing and configuring file transfer software to allow our healthcare customers the ability to send data for use in our platforms. Example- patient data sent to our automated text messaging system for appointment reminders. Also is responsible for taking customer requirements and converting them into messaging specifications for application integration.
Essential Duties:
- Responsible for the timely installation of proprietary client data through the development, installation, and use of data transfer applications on the clients PC/server via remote desktop
- Maintaining a working knowledge of technical capabilities and functionality of company platforms, systems, technologies, and applications in order to provide engaged and competent support to the cross functional teams (i.e., project coordination, sales, management, etc.), including interfacing directly with clients to provide escalated guidance of product functionality
- Setting up customized interfaces between company software and client’s Practice Management Systems (PMS) platform, ensuring efficiency of interfaces
- Interfacing with prospective clients to evaluate and understand their program requirements from a functional and technical perspective, as needed and/or requested by the sales support staff; while maintaining adherence to corporate and departmental policies and procedures
- Assists team members with troubleshooting technical issues related to message transformations and flows as well as analyzing customer messaging specifications and providing gap analysis
- Creates documentation for future reference, training and support purposes.
- Communicates with customers and vendors to clarify data file format requirements.
Applicant for this job will be expected to meet the following minimum qualifications.
Education:
- Associates degree from an accredited college or university in Business Administration, Computer Science, Communications, or related field required. Equivalent work experience may be substituted for educational experience.
- Bachelor’s degree from an accredited college or university in Business, Computer Science, Communications, or related field preferred
Experience:
- Minimum 3 years technical support and/or customer service experience in a business to business environment required
- Minimum 1-year notification systems or internal notification systems experience preferred
- Minimum 2 years’ experience working in the healthcare or technical industries preferred
- Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor’s, etc.) may be substituted in lieu of equivalent work experience requirements.
- Intermediate knowledge of Microsoft Word, and Excel is required
- Intermediate knowledge of Microsoft Office products is preferred
- Intermediate understanding of programming (e.g., XML, SQL, Regular Expressions) is preferred
- Knowledge and Experience in Astera Centerprise or other ETL (Extract Transform Load) software is preferred
- Knowledge of all data formats used in healthcare integration messaging (TXT, HL7, EDI, CSV, XML, etc.) is preferred
- Strong attention to detail.
- Proven analytical, conceptual and problem-solving abilities.
- Strong ability to communicate effectively with both technical and non-technical audiences.
- Strong written and oral communications skills.
- Ability to develop effective working relationships across the organization.
- Process and Project Oriented.
Compensation:
- Want to love where you work? At Televox, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together
Software Engineering Manager
Job Location: Televox, Work From Home, USA
Employee Type: Full-Time
Job Type: Other
Date Posted: April 27, 2023
Job ID: 213371
Televox (a healthcare business line of West) is looking for a Software Engineering Manager to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. Learn more about how our EHR-integrated platform supports personalized, two-way interactions with patients through their care journey by visiting www.televox.com.
This role will manage, provide leadership, and guidance for teams performing development, design and system enhancement for one or more Televox Notification Platforms. Develops goals and expectations, frequently delegates tasks, and provides input into the Product Backlog and roadmap as a key participant in the Agile Process. Coordinates and ensures accuracy and efficiency of team result.
What You’ll Do:
- Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained software products and/or systems which meet end user need
- Serve in an ongoing partnership with Product Management, providing consultative advice and maintaining an in-depth knowledge of Televox Platforms and software solutions
- Monitor the activities associated with creating quality software solutions based on given requirements and deadlines, ensuring consistency in patterns and practices
- Participate in researching new products and development tools, keeping up to date on industry trends for incorporation into the Company’s product delivery
- Lead and participate in Agile activities, which includes providing a input to the backlog grooming and refinement process as well as participating in site reliability efforts via incident management or problem escalations
- Coach, develop, and mentor subordinates to achieve quality performance while seeking continual improvement in leadership skills (leading up, down, and lateral)
Applicant for this job will be expected to meet the following minimum qualifications:
Education:
- Bachelor’s degree from an accredited college or university with major course work in Information Systems, Computer Science or Computer Engineering
- Equivalent work experience in a similar position may be substituted for educational requirements
What Experiences You Bring:
- 5+ years of experience in software engineering and product delivery
- Minimum of 1 year in a management/supervisory role required
- Strong understanding of the Microsoft tech stack, including .NET, MSSQL, and Azure required.
- Experience leading teams using Agile methodologies and DevOps practices required
- Experience building scalable, distributed systems preferred
- Familiarity with non-Microsoft stack (Node.js, PHP, mySQL, Linux and AWS) preferred
Compensation:
- Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!
ABOUT US
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
We are a provider of communications solutions for some of the most important and relied upon institutions that impact everyday life. Our solutions include SchoolMessenger for connecting schools and parents, Televox for connecting patients and healthcare providers, and West Utilities for connecting residents and businesses with critical energy services.
All of these services work to keep individuals and families safe, connected, and informed. Utilizing leading edge technologies that are shaping the future of communications, these are connections that matter. We are proud to help provide the tools that will move these important areas forward and bring communities together.
