Americas Operations – Software Development Manager

Summary

Posted: Feb 21, 2025

Weekly Hours: 40

Role Number:200590093

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apple’s ability to consistently surprise and delight our customers. We are seeking an experienced, motivated and self-starting technology manager to lead a team of rapid application developers and technical staff to design, build, and deliver solutions for Americas Operations. This role combines leadership, technical expertise, hands-on development, and collaboration across multiple business and technical teams to drive new development, enhance existing solutions, and ensure the availability and reliability of critical services. An ideal candidate would have comprehensive expertise in full-stack web application development, web-centric technologies, Cloud infrastructure and databases/datasets. Key outcomes include building scalable, maintainable solutions that are highly usable, innovating with business users on how to best solve for current pain points, while balancing efficient delivery, solution adoption, and managing technical debt. Strong interpersonal and communication skills to collaborate effectively across teams, regions, and projects are essential.

Description

• Mentor and guide team members to do their best work at Apple. • Lead a team of software developers and technical staff to define, build, test, deploy and maintain a portfolio of web-based ‘rapid application development’ solutions. • Provide technical leadership, drive architecture/design reviews, privacy/security clearance, development & testing, deployment go-ahead, as well as day-to-day coaching for critical decisions during the software development life-cycle. • Balance trade-offs for NFRs such as flexibility, performance, scalability, support. • Partner with the business and process reengineering teams to define and drive an integrated capabilities roadmap with focus on business value, automation & quality. • Provide integrated support for business critical applications, driving issue root cause analysis, risk assessment, resolution options while collaborating with partner teams. • Drive alignment and initiatives across worldwide and regional development teams to achieve global goals, such as shared support models, technical knowledge transfer. • Collaborate with global partners on best practices, enterprise tool development and key process improvement – maintain strong partnerships with key business leaders. • Manage staffing and onboarding activities to support overall team vision, delivery of features, and ensuring support during key periods. • Drive, influence, and develop long-term strategic initiatives that shape the future of Apple’s supply chain roadmap, influence leaders on approach to complex problems. • Drive innovation opportunities within our supply chain aimed towards achieving Apple’s • Sustainability and eco-friendly goals of Carbon Neutrality by 2030. • Less than 10% required travel.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related engineering field – advanced degree preferred.
• 2+ years of people leadership and managerial experience, incl. mentoring & coaching developers & technical experts at different levels of growth
• 5+ years of hands-on experience in full-stack web application development, incl. standard frontends (React/Vue/Angular), backend frameworks (Symfony/Laravel/FastAPI), DBs (MySQL/PostgreSQL)
• High degree of proficiency in web languages (JavaScript/PHP/Python)
• First-hand expertise with Cloud platforms, web-centric application architectures, container-based runtimes (Docker/K8s), and DevOps engineering
• Advanced knowledge of data concepts including data warehousing, data engineering, ETL/ELT pipelines and query optimization, advanced SQL
• Strong problem-solving skills and the ability to prioritize multiple competing demands in a fast-paced environment
• Solid understanding of core ML concepts and supervised/unsupervised learning

Preferred Qualifications

• Proven track record of working with users on UX/UI development
• Experience with support workflows, root cause analysis, and effective resolution of issues to ensure critical applications are running per SLA
• Demonstrated ability in continuous innovation with an acute attention to detail
• Excellent forward thinking capabilities, able to see beyond the current state, proactively identifying risks/opportunities
• Strong business mindset – ability to grasp business needs, translate into technical needs; ability to effectively convey complex technical concepts
• Demonstrated ability to succeed in an environment of high ambiguity and high pressure by iterating in varied team and project setups
• Proven track record of successfully delivering complex solutions on time, on budget, with a high level of quality
• Clear track record of innovative, strategic thinking, with a keen acumen for designing efficient solution to provide high quality outcomes for users
• Ability to quickly learn and assess new concepts, evaluate fitness-for-purpose of technology developments, with current & emerging trends
• Strong organizational and collaboration abilities, excellent communication skills
• Working knowledge of AI/ML libraries, anomaly detection, assisted code development, MLOps