Service Architecture Engineer

Summary

Posted: Feb 18, 2025

Weekly Hours: 40

Role Number:200584262

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The people here at Apple don’t just craft products – they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is seeking an experienced Hardware Architect to support AC Engineering. The ideal candidate has a demonstrated track record of repairing Apple devices, running multiple simultaneous experiments, and communicating results to peers, leadership, and 3rd parties. The person filling this position must be a hands-on, focused, self-motivated with excellent communication, technical and organizational skills, with a strong desire to succeed in a challenging environment.

Description

You will design, develop, run, and document experiments focused on the serviceability of Apple products. You will drive and track Product Design, Repairability and Regulatory standards / regulations and their impact to Apple’s service business. Work with cross-functional teams to help inform design decisions, communicate risks, and explore new options for service design. Design processes for Apple products across every product line, document the process, and communicate results. Manage and maintain a lab environment including ordering supplies, inventory management, and equipment maintenance. Set up new repair, test, and lab equipment, as necessary. Prepare presentations, charts, and graphs for presentation of results to engineering, operations, and management as needed

Minimum Qualifications

• 5 years of experience as an exceptional service engineer/technician with impeccable organizational skills and attention to details
• 1+ years demonstrated skills in project management tools and schedule development/management
• 1+ years experience with the Apple Service ecosystem, processes, tooling and their implementation
• 1+ years experience leading manufacturing experiments and validations with a focus on quality

Preferred Qualifications

• Proven ability to work cross-functionally, harness the powers of teamwork, and relate to myriad technical partners.
• Highly effective communicator, using both in spoken and written forms; sharp interpersonal skills who understand how to communicate across varied audiences in a climate of debate.
• Sound executive presence with the strong ability to communicate at the senior leadership levels.
• Strong hunger factor and courageous spirit with a proclivity towards action and creative problem-solving.
• Calm under fire, high resilience and interest in complex problem-solving within a challenging and fast-paced environment.
• Ability to travel unrestricted, up to 10% of the time. Our work requires periodic travels to address anticipated (and unanticipated) project demands.
• Experience with the global service regulatory space

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $205,500, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.