Product Design Manager, AppleCare Digital

Summary

Posted: Jan 29, 2025

Role Number:200588949

AppleCare Digital Product Design is seeking a Design Manager to lead a team of talented designers passionate about crafting intuitive and human-centered transactional experiences for our global customer base across Apple Support App, Support Web, and other digital channels.

Description

The Design Manager is a dynamic leader with a confirmed ability to drive cross-functional projects under tight deadlines while maintaining a focus on quality and collaboration. Outstanding leadership, composure under pressure, and adaptability are critical for success in this role. This position requires a dedication to excellence, aligning designs with Apple’s high standards and ensuring they are functional, consistent, and in harmony with Apple’s Design Systems. A meticulous attention to detail—covering patterns, information architecture, interaction design, and subtle design nuances—is crucial to creating flawless, engaging, and user-focused experiences.

Minimum Qualifications

• Bachelor’s degree in Design, User Experience, Human-Computer Interaction, or a related field (or equivalent professional experience).
• 5-7 years of experience in design, with at least 2 years in a leadership role leading or supervising designers and projects.
• Proficiency in industry-standard design tools (e.g. Sketch, Adobe Creative Suite, Figma).
• Experience working with design systems and ensuring alignment across experiences.
• Solid understanding of UX/UI principles, accessibility standards, and user-centered design methodologies.
• Demonstrated ability to lead, mentor, and inspire others.
• Experience design leading projects in a fast-paced, cross-functional environment.
• Strong communication and interpersonal skills for effectively collaborating with product owners, engineers, and stakeholders.
• Proven track record of delivering high-quality design solutions under tight deadlines.
• Ability to lead challenging priorities while maintaining attention to detail.
• Strong decision-making and problem-solving abilities in ambiguous or evolving situations.
• Experience navigating organizational change and encouraging team resilience.
• Ability to adapt and thrive in a rapidly changing environment.

Preferred Qualifications

• Experience in Digital Support and Post-Purchase customer journey experience design or working with globally distributed teams.
• Familiarity with new technologies such as AI, AR/VR, or voice interfaces.
• Advanced degree or certifications in design leadership, behavioral sciences, or related areas.