Site Services Manager, Data Center

Summary

Posted: Dec 26, 2024

Weekly Hours: 40

Role Number:200583680

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The Data Center Operations Team is looking for a strong leader for a Data Center Site Services Manager who will provide direct support for the datacenter service’s uptime as well as supervision to a team of Data Center Technicians.

Description

This role is for a Data Center Site Services Manager who is responsible for a team executing on the installation, service, repair, support maintenance and decommissioning of network, storage and compute assets in our datacenter. Responsibilities Partner with various planning teams on installation forecasts and builds of IT cabinets. Manage and report on space and power consumption. Interact directly with the local Data Center Facility Manager to ensure the uptime of the environment. Work cross functionally with internal business groups to provide best in class service as well as work with internal support groups such as the Operations Center and Engineering teams on process improvements as well as partnerships for monitoring and issue resolutions. Keep Apple’s services online while continuing to install capacity. Provide reporting on key performance indicators, defining team goals for efficiency, managing assets and leading a team of data center technicians.

Minimum Qualifications

• Experience managing or leading employees, and or a contingent workforce in a data center or equivalent environment.
• Experience working in an IT environment in areas of installation, delivery or operations management.
• Experience in working with either servers, storage hardware or network hardware

Preferred Qualifications

• Bachelor Degree or equivalent experience encouraged
• Understanding of datacenter power and cooling principles
• Strategic problem solver who understands the complexities of how the different functions within a datacenter intersect. Adapting and flexing schedules to align with business needs
• Ability to inspire, coach, train, and develop personnel, mangers and individual contributors alike, to consistently provide extraordinary customer service and aim for results.
• Ability to forge collaborative relationships with cross-functional teams and vendors.
• Strong and effective written and verbal communication skills with the ability to tailor your message to your audience.
• Experience presenting technical information detailing specific projects or schedules.