Sr Digital Content Management Solutions Manager, Online Store Re-platform

Summary

Posted: Dec 6, 2024

Role Number:200582187

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Join Apple’s Digital Content Management Solutions team, where you will drive strategic transformational changes to the infrastructure that powers the Apple Online Store. As a technical Solutions Manager, you will ensure seamless integration, high performance, and operational scalability in shaping the future of digital shopping. The ideal candidate is a strategic problem solver who operates with a sense of urgency, possesses exceptional attention to detail, and excels at managing complexity while balancing competing priorities. Your ability to navigate ambiguity and advocate for ground breaking, data-driven solutions will be crucial in our mission to redefine e-commerce excellence.

Description

In this role you will: Apply your expertise in process and systems design to help architect a robust and scalable e-commerce platform, often times championing innovative technologies that challenge conventional approaches. Collaborate with Product Management and Engineering teams to define, develop, and implement systemic capabilities needed for the efficient production and distribution of digital content. Responsibilities: Model and simulate the digital content supply chain to identify system bottlenecks, using root cause analysis and systems thinking to propose and implement technological solutions that enhance operational effectiveness. Define system functional requirements and conduct rapid experimentation to prototype, pressure test, and validate technological solutions, exercising independent judgment in selecting the appropriate methods and evaluation criteria to achieve results. Extract actionable insights from complex data sets, driving informed design decisions and optimizing workflows through data-driven methodologies. Communicate technical strategies and system architectures effectively to leadership and stakeholders, ensuring clarity and alignment throughout the product development lifecycle.

Minimum Qualifications

• BA/BS in Computer Science/Technical degree + 5 years of years of technical product/program management OR 8+ years of technical product/program management.
• Exceptional communication & presentation skills; experience briefing executives (Sr Director+ level), expertly articulating technically complex concepts clearly and concisely.
• Master data storyteller with experience leveraging advanced analytics including Python, pandas, NumPy, Matplotlib to derive actionable insights from complex data sets.
• Strong understanding of technical applications used for the production, management, and distribution of digital content such as Content Management Systems (CMS), Digital Asset Management (DAM), Product Information Management (PIM) systems, and Syndication Management Systems (SMS).

Preferred Qualifications

• MS (in relevant fields like Industrial Engineering, Systems Engineering, etc.) or MBA is desired.
• Expert in business process modeling and documentation tools, including SIPOC, BPMN, and Value Stream Mapping.
• Experience applying problem solving frameworks (DMAIC, kaizen, etc.) and process improvement methodologies (six sigma, lean, TQM, etc.) to drive operational excellence.
• Experience harnessing new technologies, such as generative AI, to automate and optimize digital content production and distribution workflows.
• Experience with software development lifecycle (SDLC) methodologies and tools (e.g. Agile, Waterfall, RAD) to facilitate productive engagement and dialogue with technical business partners.
• Experience leading or mentoring team members.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $168,200 and $280,200, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.