Client Support Specialist – Sales

Description

About Us:

EMCOR Services/Aircond, is the largest commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast. For more than 80 years, Aircond has designed and delivered comprehensive HVAC solutions to businesses seeking to enhance their productivity and efficiency. Guided by three generations of family leadership, today Aircond delivers a full spectrum of facility services to single and multi-site clients, from HVAC service to complete operations and maintenance solutions.

Job Title: 

Client Support Specialist 

Job Summary: 

The Client Support Specialist  will assist the Sales Manager with “house” accounts sales and administration. Will also work closely with Business Development Managers in post sale “hand-off” of B/C level clients. Responsibilities include but are not limited to: proactive customer contact, day-to-day handling of client support issues and resolutions, lead follow-up, client needs assessment, estimating, proposal generation, client kick-off meetings and other account management functions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Establish, develop and maintain business relationships with existing and potential new customers to generate new contract service agreements, as well as obtaining renewals, rebids and COL’s.
• Effectively manage 200+ customer accounts.
• Make telephone calls, schedule face to face site visits and facilitate presentations to existing and new customers.
• Develop clear and effective written proposals/quotations for current and prospective customers.
• Create, update and distribute Customer Performance Reports.
• Update and create new contracts as needed.
• Make recommendations to management at customer contract renewal time to facilitate development of plan of action i.e., escalation, termination or modification of scope of the contract.
• Communicate higher level sales opportunities to appropriate sales personnel.
• Proactively ensure that all customer needs are met and delivered per contract agreement.
• Communicate and follow through on all customer requests, needs, and/or issues to appropriate staff or management. Escalate issues as necessary or appropriate.
• Develops and maintains resource of information on products, vendors, subcontractors, government requirements, etc.
• Participate in trade shows and other marketing events as necessary.
• Ensures customer information is correct and necessary updates are made to COINS, as well as other CRM and Customer Management systems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required; prefer four-year college degree or five to eight years of work experience in a sales environment. Prior work experience in the HVAC industry is necessary.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled.

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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.