Customer Service Representative – Work From Home Hawaii

Job Description

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Specialty pharmacy is the fastest growing part of the pharmacy industry. Come join us as a Customer Service Representative and work in our inbound call center to ensure timely receipt of life sustaining medication to our Specialty pharmacy customers. Our CVS Health facility is located in Honolulu, HI. We have an awesome pharmacy service team who support our customers and work collaboratively to achieve the same goal. This position is a full time, 8:00am – 6:00pm HST Monday through Friday. Work From Home flexibility is needed but this is not a 100% remote opportunity therefore you must be willing to work in our Honolulu office.

We also offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental list of benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays. Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include questions which require research in numerous computer applications and results in problem resolution related to prescription refills, order status, and insurance coverage.

Our pharmacy has a high-energy culture and we are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We provide a two week training program and partner you with a senior colleague to ensure that you are comfortable and have the required knowledge to set you up for success. We also offer advancement opportunities so you can grow within the pharmacy or move into another role within our organization.

Our application process is 2 simple steps.

1. Apply online
2. Take your time while completing our Virtual Job Tryout

Required Qualifications

• One year experience in a customer service role or one year pharmacy experience
• Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Computer keyboarding experience, skills and aptitude

Preferred Qualifications

• Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
• Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions
• Valid pharmacy technician license

Education

• Verifiable High School diploma or GED is required

Pay Range
The typical pay range for this role is: $17.00 – $29.30.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.