Inside Sales Case Coordinator Southeast Hemophilia

Job Description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We are hiring for the position of Inside Sales Case Coordinator to support Bleeding Disorder business in the Southeast. As an Inside Sales Case Coordinator, you will partner with the Operations team within the pharmacy in Redlands, CA and Tampa, Fl. It will be your responsibility to collaborate with the Bleeding Disorder Center of Excellence team and the field sales team to coordinate care that exceeds customer expectations.

Within the pharmacy you will interact with pharmacists, Pharm Techs, Client Service Reps, Benefits Coordinators in addition to the Billing and Reimbursement team. Additionally, you will work closely with the field sales team in the Southeast Region including the Regional Manager, Client Relations Executives and Hemophilia Advocates. Your success will be measured by the performance of the Region.

As an Inside Sales Case Coordinator, you will assist in managing the book of business for 4 territories which comprise the Region. It will be your responsibility to track new patient referrals through the system to insure activation and shipment. In addition, you will assist the field sales team with existing patients’ orders, assuring the highest level of service as well as the timely process of the repeat orders being placed. Effective communication skills as well as strong organizational skills will be necessary.

Required Qualifications

• 1+ year of experience in a customer service role
• 1+ year of experience with Microsoft Excel and Outlook
• 2+ years’ experience in hemophilia or Specialty pharmacy
• Current project coordinator/manager
• Call center or related experience
• Advanced computer skills

Preferred Qualification

• 5+ years of experience in hemophilia
• Knowledge of both private and government insurance programs
• Understanding of patient assistance programs
• Ability to travel on a quarterly basis to Mid-west to meet with top customers.
• 1+ year of experience in a sales or marketing role with proven success record
• 1+ year of experience with CRM
• 2+ years of customer service experience
• Healthcare industry experience
• Received professional sales training or certifications
• Proficient in Salesforce.com
• Ability to analyze documents as they relate to a specific disease state
• Demonstrated problem solving skills
• Capable of working in a fast-paced environment with multiple priorities
• Able to adjust to frequent healthcare market changes
• Willing to work both independently and also part of a team in order to deliver results
• Ability to work from home if company designates this as a requirement of the role

Education

• Verifiable High School diploma or GED is required.

Pay Range
The typical pay range for this role is: $15.75 – $27.70.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.