Service Ambassadors (DSC/ET/11817)

Job Description for Service Ambassadors

This is a customer service role on the Customer Care service team, requiring a positive and articulate customer service professional who can provide empathetic and exceptional service for walk in customers.

To be successful, the candidate must be able to become knowledgeable in the domain, able to multi-task and identify the key issues to address, be proactive, and be able to manage and provide appropriate, comprehensive and excellent service to all types of customers. The candidate should enjoy interacting with customers, have excellent manners and outstanding communication skills, with a preferred proven track record in customer service.

Responsibilities

· Receive and welcome the visitors, provide clear instructions and directions.

· Guide users at the eLobby or other self-help kiosks.

· Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

· Process registrations efficiently and verify checklists accurately for various requirements.

· Process documents and provide clear instructions for release.

· Verify and issue cards and other certificates as necessary.

· Perform invigilation of the customer who take assessment tests on the computer.

· Carry out photo taking duties if required.

· Nurture good working relationship in the team and with the customers, and to create value for existing business with suggestions for improvements.

· Observe all PDPA and security requirements in all processes.

Other Requirements :

Donning of uniform

Monday – Friday 8am-5.30pm

Rotation of Saturday duties, 8am – 1pm (Once in 2 weeks on average)

Requirements

· Passion with skills for Customer Service, preferably with a proven track record.

· Able to learn quickly and adapt to changes

· Good command of English (written and spoken)

· IT savvy and familiar with common software

· Be a teamplayer